Beatrice Baidoo

• Oversaw 2,000+ active and inactive customers to achieve assigned targets.
• Developed Fixed Broadband customer base, securing steady revenue for Telecel.
• Handled faults during customer engagement, building trust and loyalty.
• Executed targeted campaigns using propensity models to reactivate dormant customers.
• Secured consistent payment patterns through effective follow-up strategies.
• Matched customers with suitable FBB plans based on usage analysis.
• Streamlined relationship management workflows utilizing CRM and Unik systems.
• Collaborated across teams to prioritize and enhance customer satisfaction.

Marketing Assistant

• Ensured accurate processing of sales point orders for depot and Takoradi factory operations.
• Processed remittance advice for cement handling contractors efficiently.
• Handled requests from depot supervisors to facilitate operations.
• Logged payments from sales points to maintain seamless receipt processes.
• Managed document processing, including copying, scanning, and filing tasks.
• Performed front desk administrative duties, providing excellent visitor assistance.
• Answered and screened telephone calls, directing inquiries appropriately.
• Scheduled and confirmed appointments, meetings, and events to optimize time management.

Front Desk Assistant

• Executed administrative tasks, reporting directly to management to ensure operational efficiency.
• Answered and screened telephone calls, directing inquiries appropriately.
• Scheduled and confirmed appointments, meetings, and events to optimize organizational flow.
• Welcomed visitors and provided assistance in a friendly, professional manner.
• Managed basic inquiries and sorted incoming mail for prompt responses.
• Copied, scanned, and filed documents to maintain organized records.
• Monitored office supplies and ordered replacements to prevent shortages.
• Maintained a tidy reception area while observing professional etiquette.

• Delivered daily vocabulary sessions to enhance students' language skills.
• Guided cadets during training exercises to improve practical competencies.
• Conducted regular preparation of exam materials, including termly question typing and printing.
• Coordinated multiple activities within school schedules to maximize resource utilization.
• Provided educational support to students, addressing diverse learning needs.
• Contributed to advisory board initiatives for curriculum development and student engagement.

• Boosted revenue by implementing innovative sales strategies that increased item turnover.
• Fostered strong customer relationships to enhance loyalty and repeat business.
• Conducted regular assessments of sales figures to optimize inventory levels.
• Maintained organized bookshop layout, attracting increased customer traffic.