Summary
Overview
Work History
Education
Skills
Accomplishments
Reading ,Soccer,
Languages
Timeline
Generic

Marcus Nyantakyi

Kumasi

Summary

Dynamic leader with a proven track record at Creek plus Company Limited, enhancing operational efficiency and spearheading business growth. Excelled in strategic planning and team building, driving sales and customer satisfaction. Skilled in project management and interpersonal communication, achieving notable results without exceeding a single numerical percentage. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Marketing position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
11
years of professional experience

Work History

General Manager

Creekplus Company Limited
01.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.

Marketing Manager

Watutu Enterprise
03.2018 - 11.2020
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
  • Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
  • Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
  • Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
  • Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
  • Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
  • Leveraged marketing automation tools to streamline campaign execution and tracking.
  • Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
  • Crafted persuasive marketing materials, including brochures and presentations, to support sales efforts.
  • Monitored competitor activities, adapting strategies to maintain competitive advantage.
  • Trained junior marketing staff, elevating team capabilities and performance.
  • Implemented customer feedback loops, refining marketing strategies for improved customer satisfaction.
  • Oversaw budget allocation for marketing initiatives, ensuring cost-effective spending and financial accountability.
  • Streamlined internal communication processes, ensuring alignment between marketing objectives and organizational goals.

Sales Supervisor

CSN LIMITED
02.2014 - 02.2018
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Education

Associate of Science - Business Administration And Management

Kwame Nkrumah University
Kumasi, Ghana
08.2018

Associate of Science - Hotel Managment

International School of Aviation
Kumasi
08.2014

High School Diploma -

Osei Kyeretwie Senior High
Kumasi
08.2004

Skills

  • Leadership and team building
  • Efficient multi-tasker
  • Customer Retention
  • Sales expertise

Accomplishments

Through my workaholic altitude was best marketing manager at Watutu Enterprise and

Being able to manage Creek plus company limited .

Reading ,Soccer,

I love reading because it enables me to know more and learn on my work field and makes me acquire more knowledge as knowlede is power and also makes me know more about human behaviour and able to over take difficult task and enable my senes ability high .

 Playing soccer makes me strong and fit for my working which is the ultimate in life and keeps me stronger and enable

Languages

English
Advanced (C1)

Timeline

General Manager

Creekplus Company Limited
01.2021 - Current

Marketing Manager

Watutu Enterprise
03.2018 - 11.2020

Sales Supervisor

CSN LIMITED
02.2014 - 02.2018

Associate of Science - Business Administration And Management

Kwame Nkrumah University

Associate of Science - Hotel Managment

International School of Aviation

High School Diploma -

Osei Kyeretwie Senior High
Marcus Nyantakyi