Barry Doe
Accra
Summary
Self-motivated professional offering several years of experience in the field. Passionate about combining strategy and creativity, driving new opportunities and building relationships.
Overview
19
19
years of professional experience
Work History
Content Curator
Teleperformance
Accra
11.2022 - Current
- Review existing content to ensure accuracy and relevancy.
- Analyze web analytics data to determine the best sources of content to curate.
- Monitor industry trends in order to identify potential stories that could be featured on the website or social media accounts.
- Provide feedback and suggestions on how to improve existing processes related to content curation.
Finance/Operations Officer
Jade E Services Gh Ltd (Jumia)
Accra
09.2018 - Current
- Elevated revenue opportunities, supporting operations and sales
- Reduced process discrepancies by accurately maintaining performance reporting data systems
- Ensured daily sales reconciliation was done
- Superintended timely cash collection from customers and delivery service providers
- Assisted customers especially at Pickup station with payments/refund issues
- Sent Daily Cash Reconciliation report based on the deadline
- Monitored daily operations of Third-Party Logistics service providers
- Managed escalations and enforced processes in place set for collections
- Up and cross sold Jumia products and services to customers
- Mentored, coached and trained New Ops officers on responsibilities and procedures
General Office Administrator
Honey Home Ltd
Surulere-Lagos
03.2010 - 08.2018
- Ensured successful integration, implementation, analysis and management of a new management system
- Trained, managed and motivated employees to promote professional skill development
- Monitored the performance of the company's suppliers to ensure they delivered quality, on time and in full (OTIF)
- In charge of contracts, material requirement planning, inventory control, store keeping (receiving and distribution) of all materials for the smooth running of business
- In charge of fleet management
- Formed and sustained strategic relationships with clients
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce
- Supported community outreach initiatives by partnering with local organizations
- In charge of organizing meetings and other ceremonies
- Provided both management and the board of directors with an opinion on the internal controls in the company
- Prepared staff payroll and paid staff salary
- Automated office operations by managing client correspondence, records, contracts and data communications
Customer Service Representative
Scancom Ltd, MTN
Accra
01.2009 - 02.2010
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Educated customers on special pricing opportunities and company offerings
- Documented customer correspondence in CRM to track requests, problems and solutions
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Uphold quality control policies and procedures to increase customer satisfaction
- Organized and prioritized tasks and activities and worked within strict time-frames and deadlines
- Processed documentation and troubleshot discrepancies to build client rapport
- Troubleshot shortages and overages to support quality control efforts
Branch Sales Representative
Barclays Bank Ghana Ltd
Ashiaman Branch-Tema
03.2007 - 12.2008
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions, and meet target budgets.
- Demonstrated product features to align with customer needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key customer relationships to increase sales
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Interacted with customers to understand particular needs and identify products and services best suited to helping achieve goals.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Continuously met sales goals through strategic prospecting.
- Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers
- Gave top-notch service to everyone in order to provide ample sales opportunities
- Engaged customers to understand product and service needs, providing demonstrations and using persuasive techniques to build product value
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes
Bilingual/Community Liaison Officer
Forum, African Women Educationalist, FAWE
Accra
09.2005 - 07.2006
- Maximized effectiveness of liaison program with several key improvements
- Delivered real-time, accurate oral translations and interpretations for clients
- Sat in on meetings to provide members with oral translations of conversations and information
- Reviewed and analyzed briefing materials before translations
- Cross-referenced dictionaries and thesauruses for slang and nuanced terminology
- Generated video subtitles and developed translations in target language
- Provided community education about local medical facilities, hospice care and resources to enlighten and inform
Education
MBA - Management Information Systems
University of Ghana
Legon-Accra, Ghana07.2023
Project Management Professional (PMP) - Project Management
Ghana Institute of Management And Public Administration (GIMPA)
Accra, Ghana09.2018
Master of Arts - Public and International Affairs
University of Lagos
Akoka-Lagos, Nigeria12.2014
Bachelor of Arts - French and Linguistics
University of Ghana
Legon-Accra, Ghana05.2005
Skills
- Organizational Efficiency
- Employee Productivity
- Business Administration
- HR knowledge
- Localization Research
- Team-building
- Continuous Improvement
- Procedure improvement
- Customer Service
- Content Management
- Community Engagement
- Cultural Awareness
- Project Management
- Multitasking
- Time Management Abilities
Languages
Native/Bilingual, Native/Bilingual, Full Professional, Native/Bilingual
Languages
English
First Language
French
Proficient (C2)
C2
Spanish
Beginner
A1
Ewe
Proficient (C2)
C2
Timeline
Content Curator
Teleperformance
11.2022 - Current
Finance/Operations Officer
Jade E Services Gh Ltd (Jumia)
09.2018 - Current
General Office Administrator
Honey Home Ltd
03.2010 - 08.2018
Customer Service Representative
Scancom Ltd, MTN
01.2009 - 02.2010
Branch Sales Representative
Barclays Bank Ghana Ltd
03.2007 - 12.2008
Bilingual/Community Liaison Officer
Forum, African Women Educationalist, FAWE
09.2005 - 07.2006
MBA - Management Information Systems
University of Ghana
Project Management Professional (PMP) - Project Management
Ghana Institute of Management And Public Administration (GIMPA)
Master of Arts - Public and International Affairs
University of Lagos
Bachelor of Arts - French and Linguistics
University of Ghana
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