Barnabas Nyanyor
Accra
Summary
Dynamic sales and Account management professional with a proven track record at Axxend Corporation, excelling in client relationship management and customer engagement. Adept at leveraging outstanding communication skills and technical aptitude to drive successful marketing campaigns and foster long-term partnerships, resulting in significant business growth and enhanced brand visibility.
Overview
3
3
years of professional experience
Work History
Account Manager - B2B Business Development
Axxend Corporation
Accra
08.2024 - Current
- Managed client relationships to foster long-term partnerships and drive engagement.
- Collaborated with cross-functional teams to streamline project execution and communication.
- Analyzed market trends to identify new business opportunities for growth initiatives.
- Conducted regular meetings with clients to review service performance and satisfaction.
- Provided training and support to junior team members on account management processes.
- Maintained accurate records of client interactions in the CRM system for tracking purposes.
- Identified key decision makers within target accounts and developed relationships with them.
- Negotiated contracts with customers, vendors, and suppliers to maximize profitability.
- Prepared weekly progress reports on account status including sales pipeline updates and forecast projections.
- Managed and maintained relationships with existing clients to ensure customer satisfaction.
- Ensured that all customer requirements were met in a timely manner while maintaining high quality standards.
- Analyzed customer feedback received from surveys or other sources for further improvement of products and services offered by the company.
- Managed sales funnel effectively and forecasted requirements across multiple industry accounts.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Directed and coordinated products, services and sales activities.
Marketing Executive
Axxend Corporation
Accra
12.2023 - 07.2024
- Managed social media accounts, creating content that aligned with brand voice.
- Collaborated with design teams to produce promotional materials and campaigns.
- Assisted in designing email marketing campaigns targeting specific customer segments.
- Developed marketing strategies and campaigns to increase brand awareness.
- Produced weekly reports on key performance indicators related to marketing initiatives.
- Generated leads through direct mailers or other outreach methods like cold calling or emails.
- Implemented SEO strategies to improve website visibility and drive organic traffic.
- Facilitated cross-functional team meetings to align marketing objectives with overall business goals.
- Provided mentorship and training to junior marketing staff to develop their skills and expertise.
- Developed and executed comprehensive marketing plans to increase brand awareness and generate leads.
Project Team Member
CalBank PLC
Accra
01.2023 - 08.2023
- I suggested we go to a university to enlighten students on how useful the CalBank app is, even though they weren't account holders. The project was successful; we got a lot of them downloading the CalBank app, and we even opened accounts for some of the students.
National service- Direct Sales Officer
CalBank PLC
Accra
11.2022 - 08.2023
- Company Overview: Had the opportunity to serve at this amazing bank of which I gained a lot of experiences and expertise within my role.
- Sales
- Marketing
- Customer service
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitudes and focus on customer satisfaction.
- Sold banking products to potential clients and convinced them to open accounts suitable to their needs.
- Advised customers and potential customers on the best investments.
- Sold the needed insurance products to customers to help them have a back up plan whenever unforeseen circumstances occur.
- Had the opportunity to serve at this amazing bank of which I gained a lot of experiences and expertise within my role.
Project Team Member
CalBank PLC
01.2023 - 03.2023
- I was tasked with my team to go on an account opening drive at a nursing and midwifery training college for the new students.
Project Team Member
CalBank PLC
12.2022 - 01.2023
- My team and I were tasked to go to the Ghana Prisons head office to open account for the new recruits.
Education
High School Diploma -
Koforidua Secondary Technical School
Eastern Region- Koforidua01-2017
BSc - Banking and Finance
University of Professional Studies
Accra08.2022
Skills
- Outstanding communication and interpersonal skills
- High level of computer skills (Excel, Word, and PowerPoint)
- Good customer relationships
- Good team player
- Problem solving
- Good at record keeping
- Client relationship management
- CRM software
- Customer engagement
- Account management
- Team collaboration
- Cold calling
- Sales pipeline management
- Technical aptitude
- Customer retention
- Serve customers
- Direct sales
- Order processing
- Relationship building
Projects
Bank Account Opening for students, 01/23, 03/23, I was tasked with my team to go on an account opening drive at a nursing and midwifery training college for the new students. Bank Account opening drive, 12/22, 01/23, My team and I were tasked to go to the Ghana Prisons head office to open account for the new recruits. CalBank App Drive, I suggested we go to a University to enlighten students on how useful the CalBank App is even though they weren't account holders. Project was successful, we got a lot of them downloading the CalBank App and even opened accounts for some of the students.
Hobbies and Interests
- Watching classic romantic comedies
- Reading
- Listening to music
- Exploring medical fields
References
Abena Agyeiwaa Nuamah, Branch Manager, CalBank PLC, Airport City Branch, 024 986 9133, aappianing@calbank.net
Affiliations
- Lover of country and cool music
- Lover of romcoms and sitcoms
- Interested in Intelligence movies
Languages
English
First Language
Timeline
Account Manager - B2B Business Development
Axxend Corporation
08.2024 - Current
Marketing Executive
Axxend Corporation
12.2023 - 07.2024
Project Team Member
CalBank PLC
01.2023 - 08.2023
Project Team Member
CalBank PLC
01.2023 - 03.2023
Project Team Member
CalBank PLC
12.2022 - 01.2023
National service- Direct Sales Officer
CalBank PLC
11.2022 - 08.2023
High School Diploma -
Koforidua Secondary Technical School
BSc - Banking and Finance
University of Professional Studies
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