Summary
Overview
Work History
Education
Skills
Timeline
Manager

Barbara Maame Esi Afreh-Nuamah

Accra

Summary

Dynamic leader with a proven track record at Sapphire Glory, adept in customer relationship management and team leadership. Excelled in enhancing customer satisfaction and streamlining processes, achieving significant improvements in efficiency. Skilled in decision-making and time management, consistently delivering high-quality service and fostering productive work environments.

Overview

13
13
years of professional experience

Work History

Manager

Sapphire Glory
12.2018 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.

Research Assistant Intern

Institute of African Studies
08.2014 - 09.2015
  • Conducted thorough statistical analyses on collected data sets to derive meaningful conclusions from research findings.
  • Contributed to the successful completion of research projects by collaborating effectively with team members.
  • Streamlined data entry processes for increased efficiency and accuracy in results reporting.
  • Used Software to prepare articles, reports and presentations.
  • Improved data visualization techniques for more effective communication of complex information to diverse audiences.
  • Evaluated potential subject participants to assess suitability for planned studies.

Customer Service Representative

GCB Bank Limited
08.2012 - 11.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Education

Fashion Management - Fashion Marketing

Riohs Originate
Accra, Ghana
08.2016

Bachelor Of Fine Arts - Drama in Education

University of Ghana
Accra, Ghana
06.2014

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Task delegation
  • Documentation and reporting
  • Customer relationship management (CRM)

Timeline

Manager

Sapphire Glory
12.2018 - Current

Research Assistant Intern

Institute of African Studies
08.2014 - 09.2015

Customer Service Representative

GCB Bank Limited
08.2012 - 11.2013

Fashion Management - Fashion Marketing

Riohs Originate

Bachelor Of Fine Arts - Drama in Education

University of Ghana

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Barbara Maame Esi Afreh-Nuamah