Barbara Akosua Adjei

• Boosted customer experiences by delivering superior customer service through issue resolution and projects to onboard new company codes in SAP and Success Factor.
• Provided business solution to enhance end to end business operations.
• Gathered, organized and input information into success factor.
• Generated reports detailing findings and recommendations.

• Participated in significant SAP implementation projects to integrate procure to pay stream standard operating procedures into SAP for Pfizer acquisition, R&D center in Ivory Coast, Nestle Mali, Nestle Togo, Nestle Burkina Faso, and Nestle Angola.
• Super-users received regular training to advance their understanding of the SAP business solution and to help end users in all 11 company codes in Nestle's Central and West African Region when they encounter knowledge-based system problems.
• Supervised the introduction of new business intelligence tools, choosing suitable solutions and supporting associated onboarding procedures. While collaborating with the Australian zonal team to make sure the resources available were used to ease end-to-end procurement processes.

• Managed a team of four operational buyers in Mali, Togo, Niger and Burkina Faso who processed purchase requests, sourcing for requested goods and services and on time payment of vendors.
• Received and responded to vendor requests via letters, emails, telephone calls and in-person.
• Managed office activities by maintaining communication between requestors and vendors, and tracking orders.
• Resolved vendor and requester-related disputes through proactive communication.

• Purchasing products and services for Mali, Togo, Benin, and Burkina Faso while considering the best pricing, prompt delivery, and quality of the desired commodities.
• Tracked inventory shipments and prepared spreadsheets detailing item information.
• By making timely payments in accordance with the contract's payment conditions and deadlines, we were able to have good relations with our suppliers.
• Maintained complete documentation and records of all purchasing activities.

• Helped a lot of customers every day in the Congo, Mali, Togo, Benin, and Burkina Faso with a pleasant attitude and an emphasis on customer satisfaction.
• Processed customer orders (ordering, invoicing, and shipping) from Nestle factories to Togo, Burkina Faso, Mali, and Congo.
• Utilized prompt and pertinent solutions to address consumer issues and reduce unhappiness.
• Initiated investigations into sensitive or complex concerns, quickly identifying solutions that satisfied customers.

Collecting and posting news articles from Ghana and Côte d'Ivoire on the BBC website. Prior to publication, we also translate the news from French to English for Anglophone countries.