Barack Yaw Kwakye
Accra
Summary
Resourceful Branch Supervisor known for high productivity and efficient task completion. Specialize in team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and adaptability to ensure seamless branch operations and enhanced customer satisfaction.
Overview
3
3
Certification
8
8
years of professional experience
Work History
Branch Supervisor
Carlcare Services Lapaz
Accra
03.2021 - Current
- Supervised daily operations and ensured adherence to company policies.
- Resolved customer complaints and analyzed feedback to implement improvements in service quality.
- Trained new employees on customer service protocols and operational procedures to enhance team efficiency and customer satisfaction.
- Compiled monthly reports on sales activity and financial performance to inform management decisions on account openings and closings.
- Conducted regular inventory audits to maintain accurate stock levels.
- Provided customer support by answering inquiries and resolving device-related problems.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Diagnosed mobile phone issues using industry-standard tools and software.
- Repaired hardware components, including screens, batteries, and charging ports.
- Educated customers on device care, software updates, and troubleshooting techniques.
- Worked with the senior technician to inspect and validate repair parts.
Internship Student
Osu Children's Home
Accra
09.2018 - 01.2019
- Developed educational programs focused on academic subjects, health, and safety, fostering children's learning and personal growth.
- Compiled weekly reports detailing individual progress in education and behavior development, aiding staff in tailored support.
- Collaborated with team members to ensure a safe and nurturing environment.
- Supported staff in daily care routines, enhancing overall well-being of children at the orphanage.
- Organized recreational activities for children to promote social interaction.
- Planned recreational activities for the children including sports, arts and crafts, music lessons.
- Connected individuals with relevant community resources and coordinated referrals.
- Contact traced family members of some of the children and reintegrated them with their extended family members.
Shop Assistant
Evergreen Florence Ventures
Accra
11.2010 - 08.2014
- Managed inventory levels and ensured accurate stock replenishment to support sales operations.
- Maintained accurate inventory levels through regular stock checks.
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
- Responded to phone inquiries about store hours, product availability, and pricing to assist customers effectively.
- Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
- Supported shop personnel by facilitating task completion and enhancing overall team efficiency.
Education
Google IT Support Specialist Certificate. - IT Network Security
Coursera
Online01-2026
Bachelor of Arts - Social Work
University of Ghana
Accra07-2020
Skills
- Inventory management
- Employee training
- Customer service
- Technical support
- IT support
- Hardware troubleshooting
- Hardware and peripherals
- Operating systems
- Windows Operating systems
- Linux operating system
- Hardware upgrades
- Ticketing systems
- Report preparation
- Needs assessment
- Root-cause analysis
- Problem solving
- Time management
- Multitasking
- Task delegation
- Detail orientation
- Microsoft outlook
Languages
English
Upper Intermediate (B2)
B2
Twi
Native
Native
Affiliations
- Video Gaming
- Jogging and Workout
- Active participant in online learning groups and collaborative discussions related to technology and personal development.
- Participated in technology learning communities focused on networking, operating systems, cybersecurity awareness, and IT support practices.
- Worked on personal IT projects to strengthen knowledge in system support, networking fundamentals, and technical documentation.
Certification
- Technical Support Fundamentals
- The Bits and Bytes of Computer Networking
Timeline
Branch Supervisor
Carlcare Services Lapaz
03.2021 - Current
Internship Student
Osu Children's Home
09.2018 - 01.2019
Shop Assistant
Evergreen Florence Ventures
11.2010 - 08.2014
Google IT Support Specialist Certificate. - IT Network Security
Coursera
Bachelor of Arts - Social Work
University of Ghana