Baaba Wilson Aidoo
Client Relations Executive
Obojo,Accra
Summary
I am a versatile graduate of Kwame Nkrumah University of Science and Technology with practical experience in community relations, social performance, and stakeholder engagement. I possess strong negotiation skills, solid project management capabilities, and a proven ability to work effectively in team environments. Seeking a role that leverages both professional and technical expertise to drive meaningful impact.
Overview
4
4
years of professional experience
4054
4054
years of post-secondary education
Work History
Client Relations Executive
Gold Fields Ghana Corporate Office
ACCRA
07.2024 - Current
- Serve as the primary point of contact for all Gold Fields Clients
- Respond to enquiries, concerns and provide feedback in a timely and professional manner
- Engage with key stakeholders to resolve client complaints effectively, ensuring timely and satisfactory closure of all complaints
- Coordinate internally with all departments to ensure smooth delivery of services to clients
- Maintain accurate and comprehensive records of client transactions, contracts and feedback
- Produced and implemented customer satisfaction guarantee program which directly resulted in 65% increase in client engagement
Community Relations Officer
GoldFields Ghana, Damang Mine
Tarkwa
05.2023 - 06.2024
- Collaborated with stakeholders and engaged local communities to strengthen social license
- Facilitated compensation for over 50 farms and structures affected by the mines’ activities
- Aided in executing CSR initiatives by the Gold Fields Ghana Foundation
- Conducted environmental and social impact assessments
- Organized community meetings and prepared quarterly reports for trustees.
National Service Personnel
Gold Fields Ghana, Damang Mine
Tarkwa
11.2021 - 11.2022
- Assisted in compensation of over 20 farms and structures affected by the mines’ activities
- Assisted in updating stakeholder register
- Collaborated with the foundation to organize social programs
- Participated in external stakeholder engagements and community forums.
Education
Bachelor of Science - Land Economy
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana 09.2017 - 11.2021
Project Management Professional (PMP) -
Cambridge Center of Excellence
Accra, Ghana08.2024
Effective Negotiation Skills -
Coursera
Online07.2024
Skills
- Excellent communication and interpersonal skills
- Costumer-oriented
- Problem-solving
- Negotiation Skills
Excellent Team player
- Creative
- Organized and detail-oriented
Proficient in MS Suite and SAP
Performance tracking
Timeline
Client Relations Executive
Gold Fields Ghana Corporate Office
07.2024 - Current
Community Relations Officer
GoldFields Ghana, Damang Mine
05.2023 - 06.2024
National Service Personnel
Gold Fields Ghana, Damang Mine
11.2021 - 11.2022
Bachelor of Science - Land Economy
Kwame Nkrumah University of Science And Technology
09.2017 - 11.2021
Project Management Professional (PMP) -
Cambridge Center of Excellence
Effective Negotiation Skills -
Coursera
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