BAABA HANSON
ACCRA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Commendable, quality, speed and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Passenger Service Representative
Air Peace Airline
11.2018 - Current
- Enhanced passenger satisfaction by providing timely and accurate flight information.
- Meeting arriving aircraft and supervising the various tasks at the Airside.
- Assisted passengers with special needs, ensuring a comfortable and pleasant travel experience.
- Resolved customer complaints promptly, maintaining a high level of professionalism.
Passenger Handling Agent
TURKISH AIRLINES (MENZIES GH / EGYPT AIR (AVIANCE)
10.2017 - 09.2018
- Check-in passengers.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Crew escort and briefing Crew.
- Ensured post-flight documentation and debriefing were done.
Sales Professional
LIFESTYLE GALLERY FURNITURE
04.2017 - 07.2017
- Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Kept track of inventory.
Administrative Assistant
Qodesh Family Church
01.2014 - 01.2024
- Answered routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Kept record of church tithes.
Education
Airline Cabin Crew Course
LONDON WATERLOO ACADEMY
156 Blackfriars Rd, London SE1 8EN03.2024
Diploma in Cabin Crew And Tourism
APTECH AVIATION AND HOSPITALLY
Accra, Ghana02.2017
Home Economics
Mfantsiman Girls Senior High School
Accra, Ghana05.2014
Skills
- Team work
- Adaptability and Flexibility
- Excellent customer service
- Cross culture awareness
- Quick learner
- Intermediate fluency in French
- Problem solving
Languages
French
Intermediate (B1)
Timeline
Passenger Service Representative
Air Peace Airline
11.2018 - Current
Passenger Handling Agent
TURKISH AIRLINES (MENZIES GH / EGYPT AIR (AVIANCE)
10.2017 - 09.2018
Sales Professional
LIFESTYLE GALLERY FURNITURE
04.2017 - 07.2017
Administrative Assistant
Qodesh Family Church
01.2014 - 01.2024
Airline Cabin Crew Course
LONDON WATERLOO ACADEMY
Diploma in Cabin Crew And Tourism
APTECH AVIATION AND HOSPITALLY
Home Economics
Mfantsiman Girls Senior High School
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