Ayisha Mustapha
Accra
Summary
Welcoming, personable, service-oriented individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise, with an excellent history of using critical thinking and sound judgment to solve challenges, also with customer-mind ability committed to safety and service. Knowledgeable and polished with excellent communication and writing skills.
Overview
9
9
years of professional experience
Work History
Product Promoter
Ecobank Ghana
02.2023 - 08.2023
- Educated customers on product features and answered questions regarding product use.
- I greeted customers warmly and pleasantly answered inquiries.
- Engaged customers to communicate key product features.
- Communicated product value, quality, and style to educate and entice potential customers.
- Developed creative displays and signage to draw customers to products.
- Provided exceptional customer service to drive satisfaction.
- Established and maintained positive relationships with customers.
Costumer Service Officer
E&P Group Of Companies
07.2016 - 09.2020
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients regarding account services, statements, and balances.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- promoted the company brand and unique offerings through personalized customer service.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Costumer service representative
Oneday Bakery Enterprise
Accra, Ghana
05.2014 - 03.2016
- Increased sales and customer satisfaction through personalized servicing.
- Improved customer service and telecommunication skills to build lasting relationships.
- Maintained current knowledge of evolving changes in the marketplace.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and an expanded client base.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Education
Diploma - Communication Studies
Ghana Institute of Journalism
Accra, Ghana09.2022
High School Diploma -
Akro Senior High Technical School
Ghana07.2013
Skills
- Customer Assistance
- Radio Etiquette
- Quality Control
- Relationship Management
- Excellent written and verbal communication
- interpersonal communication
- Conflict resolution
- Ability to work under pressure
Cooking, Exploring, Reading
cooking varieties of delicacies , Exploring new things and reading to enhance my knowledge and communication skills
Languages
English
Advanced (C1)
Korean
Beginner (A1)
Timeline
Product Promoter
Ecobank Ghana
02.2023 - 08.2023
Costumer Service Officer
E&P Group Of Companies
07.2016 - 09.2020
Costumer service representative
Oneday Bakery Enterprise
05.2014 - 03.2016
Diploma - Communication Studies
Ghana Institute of Journalism
High School Diploma -
Akro Senior High Technical School
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