Ayisha Ibrahim
Anyaa
Summary
Proven Personal Assistant with a track record of enhancing employer productivity by expertly managing time and organizing tasks. At Mrs. Sarah Mensah's service, demonstrated exceptional customer service and communication skills, ensuring seamless operations. Mastered multitasking, underpinned by a strong work ethic and detail-oriented mindset, significantly contributing to business efficiency.
Overview
5
5
years of professional experience
Work History
Personal Assistant
Mrs. Sarah Mensah
Accra
11.2023 - 05.2024
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Kept detailed track of household and maintenance inventory and schedules.
Medicine Counter Assistant
Doc Kusi Appiah
Accra (Remote)
08.2022 - 09.2023
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
Receptionist
Madam Lauretta Appiah
Accra
03.2019 - 11.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Responded to inquiries from callers seeking information.
Education
No Degree - Human Resources Management
Methodist University Ghana
Accra Ghana01.2026
Skills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Creative Thinking Capacity
- Strong Communication Skills
- Attention to Detail
- Time management expertise
- Detail-oriented mindset
- Appointment Scheduling
- Commitment to quality and service
Languages
English
Advanced (C1)
English
Advanced (C1)
Timeline
Personal Assistant
Mrs. Sarah Mensah
11.2023 - 05.2024
Medicine Counter Assistant
Doc Kusi Appiah
08.2022 - 09.2023
Receptionist
Madam Lauretta Appiah
03.2019 - 11.2020
No Degree - Human Resources Management
Methodist University Ghana