Awurabena Yeboah Duodu
Summary
I am a dedicated, self-motivated and hardworking employee with seven years of branch work experience in GCB BANK PLC. I possess exceptional interpersonal skills and communication skills and a desire to take on new challenges. I am a team player and possess a strong drive to succeed in all my endeavors.
Overview
12
12
years of professional experience
Work History
Handling Cash Transactions
GCB BANK PLC
11.2021 - 03.2024
- Handling cash transactions
- Receiving, logging, and resolving customer complaints
- Promoting the sale of bank products and services during customer interactions
- Provided exceptional customer service while accurately processing routine transactions
- Maintained confidentiality of bank records and client information
- Verified customers' identification to ensure compliance with laws and regulations
- Attending to foreign remittance customers, Handling GMoney as well as MTN Mobile Money Customers and school fee paying customers
- Daily balancing GLs assigned to my schedule.
Credit Officer
GCB BANK PLC
01.2024 - 02.2024
- Reviewed credit applications and financial statements to determine customer creditworthiness
- Analyze risks and approve or reject loan requests
- Calculate financial ratios (e.g
- Credit scores and interest rates)
- Recommended approval or disapproval of different loan types based on established criteria.
Teller/ATM Custodian
GCB BANK PLC
11.2022 - 12.2022
- Ensure that sufficient cash levels are maintained to meet normal customer requirements
- Reconcile ATM cash on daily basis and at required intervals
- Control ATM cash according to laid-down instructions
- Submit ATM daily reconciliation reports and liaise with the ATM channel unit to resolve any faults
- Ensure ATM is up and running at all times.
- Responded promptly to customer inquiries regarding ATM use or malfunctioning equipment.
- Provided technical support to customers during their use of an ATM machine.
Handling Cheque Transactions
GCB BANK PLC
12.2019 - 06.2021
- Scanned daily in-house and outward clearing cheques
- Recorded cheques presented
- Liaise with staff at the clearing department to resolved clearing cheque related issues
- Promoted the sale of bank products and services during customer interactions.
National Service Personnel
HOLLARD INSURANCE GHANA LIMITED
09.2015 - 08.2016
- Provided IT Support assistance to the internal users i.e., attending to and resolving the challenges of the users
- Filed, organized, and retrieved documents on request
- Took minutes at departmental meetings
- Monitored the movement of company hardware
- Installed operational software for internal users
- Resolved customer service issues related to IT systems in a timely manner.
IT Intern
MTN Ghana
07.2014 - 08.2014
- Provided IT Support Assistance to internal users
- Attended to and resolved the challenges of internal users
- Printer troubleshooting.
IT Intern
NATIONAL IDENTIFICATION AUTHORITY
07.2012 - 08.2012
- Provided IT Support Assistance to users
- Attended to and resolved the challenges of the users
- Retrieved national identification cards of individuals.
Personal Banker
GCB BANK PLC
02.2024
- Helped customers open, close and update their accounts
- Provided customer service to clients, including answering questions and resolving issues
- Educated customers on variety of retail products and digital solutions, enhancing customer experience
- Assisted and advised customers on using online and mobile banking systems
- Analyzed financial documents provided by customers to determine their needs
- Maintained customer data confidentiality while inputting information into system.
Vault Custodian
GCB BANK PLC
05.2018
- Handled cash requisition for branch use
- Managed cash processing for repatriation to currency centers
- Reconciled daily the inward and outward payments of cash
- Supplied ATM custodian with ATM fit cash and supervised the loading of cash to ATM canisters.
Customer Experience Representative
GCB BANK PLC
02.2017
- Maintaining bank and customer confidentiality
- Adhering to financial services security and audit procedures
- Opening accounts for customers
- Responded to and assisted customers with account enquiries and updates and reactivated of dormant accounts
- Set up customers interested in investments – treasury bills and fixed deposits
- Provided customer service through live chat, email, and phone support
- Demonstrated excellent problem solving skills when resolving complex customer issues
- Ordered, issued, and placed stop cheques payment and conducted additional special services for customers
- Promoted the sale of bank products and services during customer interactions
- Prepared returns and reports.
Education
Master of Business Administration (MBA) Finance -
UNIVERSITY OF GHANA BUSINESS SCHOOL
09.2020
Bachelor of Science, Computer Science -
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
05.2015
West African Examination Council (WAEC) in Science -
Wesley Girls' High School
05.2011
Skills
- Affable
- Determined and self-motivated
- Good communication skills - both written and verbal
- Leadership skills
- Interpersonal skills
- Team player
- Time management skills
- Good numeric reasoning and logical skills
- Analytical skills
- Proficient with software packages like Microsoft Word, Microsoft Excel, Microsoft PowerPoint
- Social Media Platforms (Facebook, Linked In) and Web based Applications like Google Chrome
Other Training Experience
- Banking Mastery
- Central Deposit Repository (CSD)
- Business Continuity Awareness Training
- Customer Relationship Management
- Participated in the Springboard 2015 Road Show
- GHAMSU Africa Hall Representative 2014 to 2015
- Off campus Coordinating Team (Subzone leader) 2013 to 2014
Languages
- English - Full professional proficiency
- Asante Twi- Full professional proficiency
References
Submitted on request
Hobbies and Interests
- Youth Development
- Listening to music
- Reading.
Timeline
Personal Banker
GCB BANK PLC
02.2024
Credit Officer
GCB BANK PLC
01.2024 - 02.2024
Teller/ATM Custodian
GCB BANK PLC
11.2022 - 12.2022
Handling Cash Transactions
GCB BANK PLC
11.2021 - 03.2024
Handling Cheque Transactions
GCB BANK PLC
12.2019 - 06.2021
Vault Custodian
GCB BANK PLC
05.2018
Customer Experience Representative
GCB BANK PLC
02.2017
National Service Personnel
HOLLARD INSURANCE GHANA LIMITED
09.2015 - 08.2016
IT Intern
MTN Ghana
07.2014 - 08.2014
IT Intern
NATIONAL IDENTIFICATION AUTHORITY
07.2012 - 08.2012
Master of Business Administration (MBA) Finance -
UNIVERSITY OF GHANA BUSINESS SCHOOL
Bachelor of Science, Computer Science -
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
West African Examination Council (WAEC) in Science -
Wesley Girls' High School
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