Awura Abena Amponsah

• Grew Country Revenue volumes by close to 50% through proactive client engagement strategies within the first quarter of my employment.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Gathered information on competitor activities and market trends to enhance strategic decision-making.
• Ensured regulatory compliance by working closely with legal advisors and government agencies.
• Managed budgets, financial planning, and forecasting to optimize profitability for the country operations.
• Developed strategic partnerships to expand product offerings and enter new markets.
• Maximized performance by monitoring daily activities and mentoring team members.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Built relationships with customers and community to establish long-term business growth.
• Collaborated cross-functionally with headquarters, regional and other teams internationally to maintain consistent message and experience.

Key Achievements:

• Scaled Operations: Successfully scaled business operations to include over 5,000 retail clients across Ghana and neighboring countries within 3 years. SME merchants have processed over $10 million in revenue.
• Improved Operational Efficiency: Implemented a suite of tech-driven solutions that enhanced operational efficiency by 40%, reducing costs and improving service delivery.
• Team Leadership and Development: Built and led a diverse team of over 50 professionals, achieving a 95% employee retention rate through targeted development programs and robust performance incentives.
• Strategic Partnerships and Expansion: Forged strategic partnerships with major industry players, expanding service offering and enhancing value proposition to our customers.
• Technology Implementation: Spearheaded adoption of innovative technology solutions, including AI-driven project management systems that improved productivity by 60%.
• Partnerships & Affiliate Community: Launched and led an affiliate and partnership community of over 300 professionals who assist in acquiring clients, onboarding clients, and providing technical support.

Responsibilities:

• Operational Strategy and Vision: Led development and execution of operational strategies aligned with company's long-term vision. Oversaw major strategic shifts that prepared company for scaling operations, focusing on technology integration and market expansion.
• Financial Management: Managed company's financial operations, including budgeting, forecasting, and financial reporting, ensuring a consistent 20% year-over-year growth in profitability.
• Process Optimization: Continuously evaluated and improved operational processes to enhance efficiency and effectiveness. Implemented standard operating procedures that standardized quality across all service areas.
• Stakeholder Relations: Acted as the primary liaison with external partners, investors, and key stakeholders, ensuring alignment and fostering strong professional relationships.
• Market Analysis and Penetration: Conducted comprehensive market analysis to identify and capitalize on new business opportunities. Led successful expansion into three new regional markets, significantly increasing the company's market footprint.

Key Achievements:

• Program Development and Expansion: Spearheaded the development and launch of 5 new leadership and innovation training programs that increased the institute's enrollment by 35%.
• Strategic Partnerships: Established strategic partnerships with key industry players that enhanced the quality and reach of program offerings, contributing to a 25% increase in annual sponsorship revenue.
• High Impact Initiatives: Launched a flagship annual leadership summit that attracted over 1,000 participants from the software development sector, positioning the institute as a thought leader in the industry.
• Operational Excellence: Optimized program delivery processes which reduced operational costs by 20% while maintaining high-quality standards.

Responsibilities:

• Program Management: Oversaw the planning, development, and execution of all educational programs, ensuring they met the learning objectives and maintained high satisfaction rates among participants.
• Team Leadership: Led a multidisciplinary team of 10+ including educators, program coordinators, and marketing staff, fostering a collaborative and high-performing environment.
• Budget Management: Managed the institute's program budget, ensuring efficient allocation of resources and financial sustainability.
• Stakeholder Engagement: Engaged with educational leaders, corporate sponsors, and government officials to ensure programs aligned with current educational and market needs.

This experience at Carrot Institute has provided me with robust skills in strategic planning, program management, and leadership—key qualities that will enable me to effectively drive growth and operational efficiency.

Key Achievements:

• Content Strategy and Execution: Developed and led a content strategy that increased PMI Ghana's membership retention by 40% through targeted marketing and educational content focused on the value of project management certification.
• Monthly Webinar Series: Created and produced a series of webinars and podcasts, significantly enhancing PMI Ghana's industry standing.
• Digital Transformation: Directed the digital transformation of content delivery, resulting in a 50% reduction in costs and a 30% increase in content consumption, demonstrating effective budget management and resource optimization.

Responsibilities:

• Strategic Content Planning: Orchestrated the planning and execution of content across multiple channels to drive membership growth, engagement, and professional development.
• Team Leadership and Development: Built and led a team of content creators, editors, and digital marketers, fostering a collaborative environment that encouraged innovation and high performance.
• Stakeholder Engagement: Managed relationships with key stakeholders, including sponsors, project management professionals, and educational institutions, to collaborate on content creation and distribution.
• Analytics and Reporting: Utilized data analytics to measure content effectiveness and adapt strategies to meet organizational goals, ensuring all content activities aligned with PMI's global standards and objectives.

Leveraging extensive experience in content strategy and management from PMI Ghana, coupled with operational and scaling expertise from Sumundi, I am equipped with a unique blend of skills that are ideal for driving growth and operational success.

Key Achievements:

• Operational Restructuring: Led a comprehensive operational restructuring initiative that reduced processing times for loans by 30%, enhancing customer satisfaction and retention.
• Strategic Growth Planning: Developed and implemented strategic growth plans that resulted in a 50% increase in loan portfolio size over two years, substantially boosting profitability.
• Risk Management Enhancement: Improved risk assessment models, which decreased default rates by 25% without impacting loan issuance rates, safeguarding the firm's assets and reputation.
• Technology Integration: Guided the integration of new financial technologies that automated key aspects of the lending process, reducing operational costs by 15% and improving data accuracy.

Responsibilities:

• Strategic Advisory: Provided strategic insights and advice to the senior management team on business growth opportunities and operational improvements.
• Operational Analysis and Improvement: Analyzed existing operations and implemented improvements to streamline processes, enhance efficiency, and reduce costs.
• Project Management: Led cross-functional project teams to ensure timely and successful execution of strategic initiatives.
• Stakeholder Relations: Managed relationships with key stakeholders, including investors, regulatory bodies, and technology providers, to ensure alignment with business goals.

This consultancy role at Katy's Money Lending has honed my strategic and operational management skills, preparing me to drive operational excellence and strategic growth.