Summary
Overview
Work History
Education
Skills
Certification
Technical Skills
Awards
Timeline
Hi, I’m

Awura Abena Amponsah

Awura Abena Amponsah

Summary

Strategic and outcome-driven leader with nearly a decade of comprehensive experience in strategic operations and program management. Expert in leading operations across varied sectors including technology, non-profit education, financial services, and retail management. Proven track record in driving substantial growth, enhancing operational efficiencies, and managing high-impact teams. Currently focused on leveraging deep industry knowledge to develop scalable business models and mentor emerging leaders in the African market.


Possesses strong competencies in business development, strategic planning, and operational transformation. As the former Chief Operating Officer at Sumundi, and through strategic roles at PMI Ghana and Carrot Institute, demonstrated exceptional skill in scaling business operations and achieving significant revenue growth and profitability.


Skilled in managing profit & loss and delivering against stringent KPIs to ensure optimal investment impact and sustained operational efficiency. Proficient in orchestrating strategic business reviews essential for operationalizing growth initiatives and establishing best practices.


Committed to talent development, providing training and mentorship to multidisciplinary teams to enhance performance and cultivate a dynamic work environment. Advocates for continuous improvement and strategic alignment through effective Sales and Operational Planning (S&OP).


With extensive knowledge of international business and a dedication to effective communication and collaboration, eager to drive transformative business and talent development initiatives in Africa. Passionate about creating impactful outcomes and poised to bring strategic vision and innovative solutions to new challenges.

Overview

8
years of professional experience
1
Certification

Work History

Sumundi Inc.

Co-Founder and Chief Operating Officer
07.2018 - 06.2024

Job overview

Key Achievements:

  • Scaled Operations: Successfully scaled business operations to include over 5,000 retail clients across Ghana and neighboring countries within 3 years. SME merchants have processed over $10million in revenue.
  • Improved Operational Efficiency: Implemented a suite of tech-driven solutions that enhanced operational efficiency by 40%, reducing costs and improving service delivery.
  • Team Leadership and Development: Built and led a diverse team of over 50 professionals, achieving a 95% employee retention rate through targeted development programs and robust performance incentives.
  • Strategic Partnerships and Expansion: Forged strategic partnerships with major industry players, expanding the service offering and enhancing the value proposition to our customers.
  • Technology Implementation: Spearheaded the adoption of innovative technology solutions, including AI-driven project management systems that improved productivity by 60%.
  • Partnerships & Affiliate Community: Launched and led an affiliate and partnership community of over 300 professionals who assist in acquiring clients, onboarding clients, and providing technical support.


Responsibilities:

  • Operational Strategy and Vision: Led the development and execution of operational strategies aligned with the company's long-term vision. Oversaw major strategic shifts that prepared the company for scaling operations, focusing on technology integration and market expansion.
  • Financial Management: Managed the company's financial operations, including budgeting, forecasting, and financial reporting, ensuring a consistent 20% year-over-year growth in profitability.
  • Process Optimization: Continuously evaluated and improved operational processes to enhance efficiency and effectiveness. Implemented standard operating procedures that standardized quality across all service areas.
  • Stakeholder Relations: Acted as the primary liaison with external partners, investors, and key stakeholders, ensuring alignment and fostering strong professional relationships.
  • Market Analysis and Penetration: Conducted comprehensive market analysis to identify and capitalize on new business opportunities. Led the successful expansion into three new regional markets, significantly increasing the company's market footprint.


This experience at Sumundi has equipped me with the necessary skills and insights to excel as the Country Manager or Managing Director where I aim to drive sustainable growth and operational excellence.


Carrot Institute

Program Director
03.2022 - 12.2023

Job overview

Key Achievements:

  • Program Development and Expansion: Spearheaded the development and launch of 5 new leadership and innovation training programs that increased the institute's enrollment by 35%.
  • Strategic Partnerships: Established strategic partnerships with key industry players that enhanced the quality and reach of program offerings, contributing to a 25% increase in annual sponsorship revenue.
  • High Impact Initiatives: Launched a flagship annual leadership summit that attracted over 1,000 participants from the software development sector, positioning the institute as a thought leader in the industry.
  • Operational Excellence: Optimized program delivery processes which reduced operational costs by 20% while maintaining high-quality standards.


Responsibilities:

  • Program Management: Oversaw the planning, development, and execution of all educational programs, ensuring they met the learning objectives and maintained high satisfaction rates among participants.
  • Team Leadership: Led a multidisciplinary team of 10+ including educators, program coordinators, and marketing staff, fostering a collaborative and high-performing environment.
  • Budget Management: Managed the institute's program budget, ensuring efficient allocation of resources and financial sustainability.
  • Stakeholder Engagement: Engaged with educational leaders, corporate sponsors, and government officials to ensure programs aligned with current educational and market needs.

This experience at Carrot Institute has provided me with robust skills in strategic planning, program management, and leadership—key qualities that will enable me to effectively drive growth and operational efficiency.


PMI Ghana

Director of Content
01.2018 - 03.2019

Job overview

Key Achievements:

  • Content Strategy and Execution: Developed and led a content strategy that increased PMI Ghana's membership retention by 40% through targeted marketing and educational content focused on the value of project management certification.
  • Monthly Webinar Series: Created and produced a series of webinars and podcasts, significantly enhancing PMI Ghana's industry standing.
  • Digital Transformation: Directed the digital transformation of content delivery, resulting in a 50% reduction in costs and a 30% increase in content consumption, demonstrating effective budget management and resource optimization.


Responsibilities:

  • Strategic Content Planning: Orchestrated the planning and execution of content across multiple channels to drive membership growth, engagement, and professional development.
  • Team Leadership and Development: Built and led a team of content creators, editors, and digital marketers, fostering a collaborative environment that encouraged innovation and high performance.
  • Stakeholder Engagement: Managed relationships with key stakeholders, including sponsors, project management professionals, and educational institutions, to collaborate on content creation and distribution.
  • Analytics and Reporting: Utilized data analytics to measure content effectiveness and adapt strategies to meet organizational goals, ensuring all content activities aligned with PMI's global standards and objectives.

Leveraging extensive experience in content strategy and management from PMI Ghana, coupled with operational and scaling expertise from Sumundi, I am equipped with a unique blend of skills that are ideal for driving growth and operational success.


Katy's Money Lending

Consultant, Strategy and Operations
01.2016 - 05.2018

Job overview

Key Achievements:

  • Operational Restructuring: Led a comprehensive operational restructuring initiative that reduced processing times for loans by 30%, enhancing customer satisfaction and retention.
  • Strategic Growth Planning: Developed and implemented strategic growth plans that resulted in a 50% increase in loan portfolio size over two years, substantially boosting profitability.
  • Risk Management Enhancement: Improved risk assessment models, which decreased default rates by 25% without impacting loan issuance rates, safeguarding the firm's assets and reputation.
  • Technology Integration: Guided the integration of new financial technologies that automated key aspects of the lending process, reducing operational costs by 15% and improving data accuracy.


Responsibilities:

  • Strategic Advisory: Provided strategic insights and advice to the senior management team on business growth opportunities and operational improvements.
  • Operational Analysis and Improvement: Analyzed existing operations and implemented improvements to streamline processes, enhance efficiency, and reduce costs.
  • Project Management: Led cross-functional project teams to ensure timely and successful execution of strategic initiatives.
  • Stakeholder Relations: Managed relationships with key stakeholders, including investors, regulatory bodies, and technology providers, to ensure alignment with business goals.

This consultancy role at Katy's Money Lending has honed my strategic and operational management skills, preparing me to drive operational excellence and strategic growth.


Education

University of Ghana
Legon, Accra

Bachelor of Science from Business Administration (Accounting Major)
06.2017

University Overview

University of Ghana
Legon, Accra

Master of Science from International Business
08.2019

University Overview

Alison Educational Institute
Galway, Ireland

Diploma from Project Management
10.2014

University Overview

Skills

  • Staff Management
  • Employee Coaching and Motivation
  • Contract Development and Management
  • Administration and Reporting
  • Budgeting and Expenditures
  • Interdepartmental Collaboration
  • Strategic Planning
  • Operating Procedures and Policies
  • Reporting Tools
  • Operational Efficiency
  • Issue and Conflict Resolution
  • Organizational Leadership
  • Managing Files and Records
  • Fiscal Management
  • Finance and Accounting Operations
  • Continuous Quality Improvement (CQI)
  • Operations Management

Certification

  • PMI Authorized PMP Exam Prep, Project Management Institute
  • Introduction to Cloud Computing, Alison Educational Institute

Technical Skills

Technical Skills
  • Data Analysis and Metrics Interpretation: Ability to analyze performance data, interpret metrics relevant to the ride-sharing industry, and make data-driven decisions.
  • Business Intelligence Tools: Proficiency in tools such as Tableau, Microsoft Power BI, or Google Analytics for extracting insights and reporting on various aspects of business performance.
  • Financial Acumen: Understanding of financial modeling, budgeting, and financial management to oversee the country's operations, profitability, and cost structures.
  • Project Management: Skills in managing projects, including the use of project management software like Asana, Trello, or Microsoft Project, to oversee operations, marketing campaigns, and other strategic initiatives.
  • Operational Management Systems: Knowledge of operational systems and platforms that facilitate business operations, like ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems.
  • Digital Marketing: Understanding of digital marketing tools and strategies, including SEO, PPC, email marketing, and social media campaigns, to drive user acquisition and retention.
  • Supply Chain Management: Skills in managing logistics and supply chain operations, crucial for maintaining the efficiency of services and driver management.
  • Strategic Planning Software: Experience with tools and frameworks for strategic planning and execution to align the country operations with the broader corporate goals.
  • Tech Savviness: Comfort with adopting new technologies that can impact or improve business operations, including mobile technology, app management, and emerging tech trends.
  • Regulatory and Compliance Understanding: Knowledge of the local regulatory environment affecting transportation and tech companies, including compliance with safety standards, labor laws, and industry regulations.

Awards

Awards
  • Best Young Entrepreneur in Ghana
    Issued by Global Brands Magazine

Timeline

Program Director
Carrot Institute
03.2022 - 12.2023
Co-Founder and Chief Operating Officer
Sumundi Inc.
07.2018 - 06.2024
Director of Content
PMI Ghana
01.2018 - 03.2019
Consultant, Strategy and Operations
Katy's Money Lending
01.2016 - 05.2018
University of Ghana
Bachelor of Science from Business Administration (Accounting Major)
University of Ghana
Master of Science from International Business
Alison Educational Institute
Diploma from Project Management
Awura Abena Amponsah