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Dedicated professional with strong customer service and sales strategy skills. Proven ability to enhance team performance and implement effective operational workflows.

Manish is an accomplished technology leader with extensive experience in driving digital transformation, operational excellence, and innovation at scale. With a proven record of translating complex strategic imperatives into measurable business outcomes, he has consistently delivered growth, efficiency, and customer success across global enterprises and government sectors. Manish by qualification is B.Tech. in Computer Science & Engineering and an MBA. Manish blends deep technical expertise with executive acumen. His career spans leadership roles across customer operations, pre-sales, sales, and service delivery, enabling a holistic understanding of the customer lifecycle. He has led initiatives generating over $100 million in annual revenue, achieving 2.5x business growth, 3x team expansion, and significant improvements in customer satisfaction (CSAT from 50% to 80%), while reducing churn by over 50% and customer complaints from 40% to 8%. Manish's leadership extends to global enterprises such as Coca-Cola, GE, Verizon, Salesforce, and Cisco, and to national digitization programs for the Indian Defence, State Governments, and Indian Railways. His experience reflects deep institutional knowledge and strategic agility. Manish has directed more than 50 large-scale cloud migrations and 70+ major managed infrastructure transformations, demonstrating mastery in managing scale, resilience, and modernization. His portfolio includes high-impact projects such as deploying a large-scale Telecom Fraud Management System for a government Telco, DWDM transport networks for leading carrier, multi-category e-commerce cloud migrations, and live sports streaming event with record-setting concurrency viewership. At Amazon Web Services (AWS), Manish has led the Enterprise Support Business for strategic global customers and large Indian enterprises. He partners with C-suite leaders to build and operate secure, scalable cloud infrastructures while driving modernization and responsible AI adoption. He also developed frameworks to enhance enterprise readiness, leveraging GenAI, advanced analytics, and cybersecurity to future-proof customer environments. An advocate for inclusive leadership, diversity, and ethical technology, Manish champions the responsible use of digital innovation to create sustainable business and societal impact. Beyond work, he is a published author, blogger, and guitarist, embodying a balance of creativity, discipline, and continuous learning-principles that define his approach to leadership and life.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Shaw's position. Ready to help team achieve company goals.

Results-driven Human Resources Business Partner skillful in strategic planning, policy integration and performance improvements. Always pursuing ways to maximize efficiency, employee satisfaction and cost savings.

Awuah Francis

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