AVILUGU WESEH AUDRY
Accra
Summary
A proactive, goal-driven and versatile professional with over ten (10) years of experience in Sales, Banking, Administration, and Customer Relations. Demonstrated ability to adapt quickly, lead teams, meet sales targets, and deliver excellent customer service. Possesses strong communication skills, attention to detail, and the capacity to manage multiple roles effectively.
Short-term: To dedicate my full commitment to helping my employer achieve set targets.
Long-term: To rise into a managerial position and eventually become an employer, contributing to reducing unemployment in Ghana.
Overview
16
16
years of professional experience
Work History
Team Lead/Supervisor
Mon-Tran Ltd.
06.2024 - Current
- Team management and leadership
- Train new hire (new team member)
- Report performance metrics of team members to superiors
- Organize monthly team MPRs to ascertain team strength in terms of performance and also to develop strategies for the team to strive continuously
- Organize market storms to drive customer traffic to agent location
Agent Network Supervisor
Mon-Tran Ltd.
03.2023 - 06.2024
- Recruited and trained agents on agency banking tools
- Supervised agent performance and supported daily operations
- Ensured customer follow-up and monthly target achievement
- Reported performance metrics of agents to superiors
Showroom Manager
Somoco Ghana Ltd.
09.2022 - 01.2023
- Managed showroom inventory, invoicing and sales processes
- Attended to customer inquiries and updated the enquiry database
- Followed up with prospects and achieved monthly sales targets
Contact Centre Agent
Jobberman
05.2021 - 07.2021
- Handled customer complaints and inquiries via phone and chat
- Educated clients on new banking products
- Escalated unresolved issues for quick redress
Administrator
Ultimate Holdings Ltd.
06.2019 - 02.2021
- Managed office supplies, budgets, databases, and correspondence
- Scheduled meetings and managed internal communications
- Maintained document filing systems and calendars
Accounts/Admin Officer
The Business Executive Magazine Ltd.
02.2019 - 05.2019
- Handled bank reconciliations, payments, and debt collections
- Prepared financial reports and tax/SSNIT payments
- Managed office resources, documentation, and correspondence
- Supported interview panels and internal coordination
Investment/Relationship Officer
Tikowrie Capital Ltd.
04.2018 - 09.2018
- Mobilized deposits and built client relationships
- Provided investment advice and managed client portfolios
- Tracked transactions and ensured compliance
Chief Clerk
Ga Rural Bank Ltd.
01.2015 - 02.2018
- Managed customer service and back-office operations
- Performed account opening, teller services, and records management
- Resolved customer issues and maintained accurate records
- Data capturing
Fidelity Sales Ambassador
Fidelity Bank Ghana Limited
10.2013 - 12.2014
- Prospected and onboarded new customers for the bank.
- Conducted interviews and account opening processes for qualified applicants (new customers).
- Acted as the primary relationship officer for new customers.
- Assisted individuals with business registration at the Registrar General’s Department.
- Prepared and submitted daily activity reports to the team leader.
- Promoted to regular team member within four months due to exceptional performance.
Revenue Collector (Intern)
Ga West Municipal Assembly
06.2012 - 07.2012
- Assisted in mobilizing revenue for the Assembly during the internship period.
Area Account Developer (Service Personnel)
The Coca-Cola Bottling Company of Ghana Ltd.
01.2010 - 01.2011
- Managed operations and sales at a designated micro distribution depot.
- Developed customer accounts to expand the depot’s client base.
- Maintained daily sales records and reported weekly figures to supervisor.
- Built strong customer relationships through effective communication and use of local languages.
- Consistently met and exceeded sales targets.
- Earned a 4-month contract extension post national service due to outstanding performance.
Education
Level III - ACIB
Chartered Institute of Bankers, Ghana (CIBGH)
Legon- Accra, Greater Accra Region, Ghana01.2018
Bachelor of Science - Banking and Finance
University of Professional Studies, Accra (UPSA)
Legon- Accra, Greater Accra Region08.2013
Diploma - Accounting
Institute of Professional Studies (IPS)
Legon- Accra, Greater Accra Region08.2010
West Africa Seniondary School Certificate Examination(WASSCE) - General Arts
Commonwealth College
Accra12.2007
Senior Secondary School Certificate Examination (SSSCE) - General Arts
Bishop Herman College
Kpando, Volta Region12.2006
Basic Education Certificate Examination (B.E.C.E) - Basic Education
Abeka 3/2 Primary & JSS
Fadama- Accra, Greater Accra05.2003
Skills
- Teamwork (Team Player)
- Collaboration
- Strong communication
- Interpersonal skills
- Customer service
- Relationship management
- Administrative skills
- Organizational skills
- Fast learner
- Adaptable
- Proficient in MS Office (Word, Excel, PowerPoint)
Languages
English
Ga
Hausa
Twi
Grushi/Kasena
Career Objective
To dedicate my full commitment to helping my employer achieve set targets., To rise into a managerial position and eventually become an employer, contributing to reducing unemployment in Ghana.
Hobbies
- Travelling
- Cooking
- Reading books
- Watching and playing football
- Writing and listening to music
- Playing video games
References/Referees
Would be provided upon request
Timeline
Team Lead/Supervisor
Mon-Tran Ltd.
06.2024 - Current
Agent Network Supervisor
Mon-Tran Ltd.
03.2023 - 06.2024
Showroom Manager
Somoco Ghana Ltd.
09.2022 - 01.2023
Contact Centre Agent
Jobberman
05.2021 - 07.2021
Administrator
Ultimate Holdings Ltd.
06.2019 - 02.2021
Accounts/Admin Officer
The Business Executive Magazine Ltd.
02.2019 - 05.2019
Investment/Relationship Officer
Tikowrie Capital Ltd.
04.2018 - 09.2018
Chief Clerk
Ga Rural Bank Ltd.
01.2015 - 02.2018
Fidelity Sales Ambassador
Fidelity Bank Ghana Limited
10.2013 - 12.2014
Revenue Collector (Intern)
Ga West Municipal Assembly
06.2012 - 07.2012
Area Account Developer (Service Personnel)
The Coca-Cola Bottling Company of Ghana Ltd.
01.2010 - 01.2011
Level III - ACIB
Chartered Institute of Bankers, Ghana (CIBGH)
Bachelor of Science - Banking and Finance
University of Professional Studies, Accra (UPSA)
Diploma - Accounting
Institute of Professional Studies (IPS)
West Africa Seniondary School Certificate Examination(WASSCE) - General Arts
Commonwealth College
Senior Secondary School Certificate Examination (SSSCE) - General Arts
Bishop Herman College
Basic Education Certificate Examination (B.E.C.E) - Basic Education
Abeka 3/2 Primary & JSS
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