Summary
Overview
Work History
Education
Skills
Languages
Career Objective
Hobbies
References/Referees
Timeline
Generic
AVILUGU WESEH AUDRY

AVILUGU WESEH AUDRY

Accra

Summary

A proactive, goal-driven and versatile professional with over ten (10) years of experience in Sales, Banking, Administration, and Customer Relations. Demonstrated ability to adapt quickly, lead teams, meet sales targets, and deliver excellent customer service. Possesses strong communication skills, attention to detail, and the capacity to manage multiple roles effectively.

Short-term: To dedicate my full commitment to helping my employer achieve set targets.

Long-term: To rise into a managerial position and eventually become an employer, contributing to reducing unemployment in Ghana.

Overview

16
16
years of professional experience

Work History

Team Lead/Supervisor

Mon-Tran Ltd.
06.2024 - Current
  • Team management and leadership
  • Train new hire (new team member)
  • Report performance metrics of team members to superiors
  • Organize monthly team MPRs to ascertain team strength in terms of performance and also to develop strategies for the team to strive continuously
  • Organize market storms to drive customer traffic to agent location

Agent Network Supervisor

Mon-Tran Ltd.
03.2023 - 06.2024
  • Recruited and trained agents on agency banking tools
  • Supervised agent performance and supported daily operations
  • Ensured customer follow-up and monthly target achievement
  • Reported performance metrics of agents to superiors

Showroom Manager

Somoco Ghana Ltd.
09.2022 - 01.2023
  • Managed showroom inventory, invoicing and sales processes
  • Attended to customer inquiries and updated the enquiry database
  • Followed up with prospects and achieved monthly sales targets

Contact Centre Agent

Jobberman
05.2021 - 07.2021
  • Handled customer complaints and inquiries via phone and chat
  • Educated clients on new banking products
  • Escalated unresolved issues for quick redress

Administrator

Ultimate Holdings Ltd.
06.2019 - 02.2021
  • Managed office supplies, budgets, databases, and correspondence
  • Scheduled meetings and managed internal communications
  • Maintained document filing systems and calendars

Accounts/Admin Officer

The Business Executive Magazine Ltd.
02.2019 - 05.2019
  • Handled bank reconciliations, payments, and debt collections
  • Prepared financial reports and tax/SSNIT payments
  • Managed office resources, documentation, and correspondence
  • Supported interview panels and internal coordination

Investment/Relationship Officer

Tikowrie Capital Ltd.
04.2018 - 09.2018
  • Mobilized deposits and built client relationships
  • Provided investment advice and managed client portfolios
  • Tracked transactions and ensured compliance

Chief Clerk

Ga Rural Bank Ltd.
01.2015 - 02.2018
  • Managed customer service and back-office operations
  • Performed account opening, teller services, and records management
  • Resolved customer issues and maintained accurate records
  • Data capturing

Fidelity Sales Ambassador

Fidelity Bank Ghana Limited
10.2013 - 12.2014
  • Prospected and onboarded new customers for the bank.
  • Conducted interviews and account opening processes for qualified applicants (new customers).
  • Acted as the primary relationship officer for new customers.
  • Assisted individuals with business registration at the Registrar General’s Department.
  • Prepared and submitted daily activity reports to the team leader.
  • Promoted to regular team member within four months due to exceptional performance.

Revenue Collector (Intern)

Ga West Municipal Assembly
06.2012 - 07.2012
  • Assisted in mobilizing revenue for the Assembly during the internship period.

Area Account Developer (Service Personnel)

The Coca-Cola Bottling Company of Ghana Ltd.
01.2010 - 01.2011
  • Managed operations and sales at a designated micro distribution depot.
  • Developed customer accounts to expand the depot’s client base.
  • Maintained daily sales records and reported weekly figures to supervisor.
  • Built strong customer relationships through effective communication and use of local languages.
  • Consistently met and exceeded sales targets.
  • Earned a 4-month contract extension post national service due to outstanding performance.

Education

Level III - ACIB

Chartered Institute of Bankers, Ghana (CIBGH)
Legon- Accra, Greater Accra Region, Ghana
01.2018

Bachelor of Science - Banking and Finance

University of Professional Studies, Accra (UPSA)
Legon- Accra, Greater Accra Region
08.2013

Diploma - Accounting

Institute of Professional Studies (IPS)
Legon- Accra, Greater Accra Region
08.2010

West Africa Seniondary School Certificate Examination(WASSCE) - General Arts

Commonwealth College
Accra
12.2007

Senior Secondary School Certificate Examination (SSSCE) - General Arts

Bishop Herman College
Kpando, Volta Region
12.2006

Basic Education Certificate Examination (B.E.C.E) - Basic Education

Abeka 3/2 Primary & JSS
Fadama- Accra, Greater Accra
05.2003

Skills

  • Teamwork (Team Player)
  • Collaboration
  • Strong communication
  • Interpersonal skills
  • Customer service
  • Relationship management
  • Administrative skills
  • Organizational skills
  • Fast learner
  • Adaptable
  • Proficient in MS Office (Word, Excel, PowerPoint)

Languages

English
Ga
Hausa
Twi
Grushi/Kasena

Career Objective

To dedicate my full commitment to helping my employer achieve set targets., To rise into a managerial position and eventually become an employer, contributing to reducing unemployment in Ghana.

Hobbies

  • Travelling
  • Cooking
  • Reading books
  • Watching and playing football
  • Writing and listening to music
  • Playing video games

References/Referees

Would be provided upon request

Timeline

Team Lead/Supervisor

Mon-Tran Ltd.
06.2024 - Current

Agent Network Supervisor

Mon-Tran Ltd.
03.2023 - 06.2024

Showroom Manager

Somoco Ghana Ltd.
09.2022 - 01.2023

Contact Centre Agent

Jobberman
05.2021 - 07.2021

Administrator

Ultimate Holdings Ltd.
06.2019 - 02.2021

Accounts/Admin Officer

The Business Executive Magazine Ltd.
02.2019 - 05.2019

Investment/Relationship Officer

Tikowrie Capital Ltd.
04.2018 - 09.2018

Chief Clerk

Ga Rural Bank Ltd.
01.2015 - 02.2018

Fidelity Sales Ambassador

Fidelity Bank Ghana Limited
10.2013 - 12.2014

Revenue Collector (Intern)

Ga West Municipal Assembly
06.2012 - 07.2012

Area Account Developer (Service Personnel)

The Coca-Cola Bottling Company of Ghana Ltd.
01.2010 - 01.2011

Level III - ACIB

Chartered Institute of Bankers, Ghana (CIBGH)

Bachelor of Science - Banking and Finance

University of Professional Studies, Accra (UPSA)

Diploma - Accounting

Institute of Professional Studies (IPS)

West Africa Seniondary School Certificate Examination(WASSCE) - General Arts

Commonwealth College

Senior Secondary School Certificate Examination (SSSCE) - General Arts

Bishop Herman College

Basic Education Certificate Examination (B.E.C.E) - Basic Education

Abeka 3/2 Primary & JSS
AVILUGU WESEH AUDRY