Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
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AVE MARIA QUARM

Tema

Summary

Meticulous professional with a strong background in banking operations. Expertise in transaction processing and client education, focused on maintaining accuracy and enhancing customer experience.

A dynamic and energetic young woman who pursued an HND in Purchasing and Supply at Accra Technical University.

I am highly adaptable, results oriented, very active in team work and able to work with people with different views and abilities, confident and eager to learn new things.

Overview

3
3
years of professional experience

Work History

Bank Teller

ACCESSBANKPLC GHANA
TEMA MAIN BRANCH
12.2022 - Current
  • Processed customer transactions with a focus on accuracy and efficiency.
  • Assisted clients with account inquiries and various banking services.
  • Balanced cash drawers daily, ensuring security and proper cash levels.
  • Educated customers about available bank products and services.
  • Collaborated with team members to enhance service delivery standards.
  • Resolved customer complaints swiftly while maintaining professionalism.
  • Prepared daily transaction reports for management review and analysis.
  • Maintained confidentiality of client records and sensitive information.
  • Kept records of stocks needed for the bank's operations, and reordered when needed.
  • Reviewed processed transactions before external auditors.
  • Handled branch expenses.
  • Handled transactions such as deposits, cash and cheque withdrawals, funds transfers, remittances, and other bank transactions.

Effia Kwesimitsim Municipal Assembly (National Service)

DEPARTMENT OF AGRICULTURE (2022)

  • Keeping records of tree seedlings delivered for the Green Ghana Project according to species.
  • Assist in the distribution of tree seedlings for the Green Ghana Project.
  • Assist in preparing the budget for catfish and home garden setup.
  • Filling and tracking of farmers' database.
  • Sales of seedlings and catfish.
  • Writing receipts and invoices.
  • Keeping records of fruit seedlings delivered to the office, organized into fruit groups, and seedlings given out.
  • Feeding rabbits, catfish, and poultry at the office.
  • Showing customers and potential farmers around the workplace.

Education

BBA - Logistics And Supply Chain Management

Kwame Nkrumah University of Science And Tech.
KUMASI-IDL(ACCRA)
11-2026

Skills

  • Customer service
  • Data inputting
  • Inventory management
  • Effective communication
  • Team collaboration
  • Customer relationship development
  • Listening and comprehension
  • Financial transactions
  • Multitasking and organization

Accomplishments

Customer Service Star for My Branch (ACCESSBANKPLC) - 2023

Affiliations

E-Waste Campaign 2018.

References

  • Mr. John Kwamina Gyimah.

Effia Kwesimintsim Municipal Assembly

Municipal Director of Agric.

0249724496.

  • Miss Esther Annobil.

Effia Kwesimintsim Municipal Assembly.

Municipal Agric Officer.

0205860704 /0542894084.

  • Nancy Aggrey

Accessbank Plc Ghana

Customer Experience Specialist

0548197519

Timeline

Bank Teller

ACCESSBANKPLC GHANA
12.2022 - Current

BBA - Logistics And Supply Chain Management

Kwame Nkrumah University of Science And Tech.
AVE MARIA QUARM