Austin-Lugterer Nsesonkpa
Obuasi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CCTV Installation Technician
ALN IT Services & Training
Kumasi Ashanti Region Ghana
01.2018 - Current
- Improved client security by installing and maintaining CCTV systems in residential and commercial properties.
- Enhanced surveillance system efficiency by conducting regular maintenance checks and upgrades on existing installations.
- Reduced response times for service calls by effectively prioritizing and scheduling appointments based on urgency and location.
- Increased customer satisfaction through timely completion of projects while adhering to strict quality standards.
- Collaborated with clients to design customized CCTV solutions tailored to their specific needs and preferences.
- Troubleshot and resolved technical issues, ensuring optimal functionality of installed CCTV systems.
- Provided excellent customer service by addressing inquiries, concerns, or complaints promptly and professionally.
- Assisted in the training of new technicians, sharing knowledge and expertise on installation techniques and best practices.
- Demonstrated strong attention to detail when configuring settings such as motion detection zones or video storage capabilities within each CCTV system''s software interface.
- Safeguarded sensitive client information at all times by adhering to strict confidentiality policies and procedures.
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
IT Teacher
Ghana Education Service
Obuasi, Ashanti Region, Ghana
10.2021 - 10.2022
- Enhanced students'' problem-solving skills by incorporating real-world scenarios in lesson plans.
- Boosted student confidence and independence through personalized learning approaches and one-on-one support.
- Increased student engagement with interactive online tools and resources during lessons.
- Incorporated hands-on activities and project-based learning into lessons, enabling students to apply their knowledge practically.
- Established strong relationships with parents through regular communication, promoting involvement in their child''s education.
- Assessed student performance using various evaluation methods, providing constructive feedback for improvement opportunities.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Set up computers and networking systems and delivered step-by-step instructions on basic use.
Data-entry-clerk
Samartex Timber & Plywood Company Limited
Samreboi, Western Region, Ghana
01.2007 - 12.2007
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Education
BSc Information Technology Education -
University of Education Winneba
Kumasi, Ghana09.2021
Diploma In Networking Engineering On Microsoft Tec -
NIIT Ghana
Accra, Ghana 06.2009
Certificate In PC Technician -
NIIT Ghana
Accra, Ghana 08.2006
Skills
- Power Tools Operation
- Schematic Interpretation
- Network configuration
- Equipment testing
- Wireless Networking
- System Troubleshooting
- Camera Installation
- CCTV System Design
- Access Control Integration
- Video Management Software
- Analog Camera Knowledge
- IP camera setup
- System Testing
- Customer Support
- Blueprint Interpretation
- Cable Management
- Self Motivation
- Active Listening
- Problem-Solving
- Written Communication
- Adaptability
- Teamwork and Collaboration
- Analytical Skills
- Interpersonal Communication
- Written and verbal communication
- Effective Communication
- Time Management
Certification
- BSc Information Technology Education, University of Education, Winneba- 2017 - 2021
- National Service, Ghana Education Service - 2021 - 2022
- Diploma in Network Engineering, NIIT Ghana, 2008 - 2009.
- PC Technician, NIIT Ghana, 2006.
Timeline
IT Teacher
Ghana Education Service
10.2021 - 10.2022
CCTV Installation Technician
ALN IT Services & Training
01.2018 - Current
Data-entry-clerk
Samartex Timber & Plywood Company Limited
01.2007 - 12.2007
BSc Information Technology Education -
University of Education Winneba
Diploma In Networking Engineering On Microsoft Tec -
NIIT Ghana
Certificate In PC Technician -
NIIT Ghana