Augustine Ewuakye Mintah
Summary
Proactive IT support professional with a proven ability to enhance user experience through effective remote support, network configuration, and timely incident resolution. Dedicated to maintaining operational efficiency and fostering positive relationships with end-users.
Overview
4
4
years of professional experience
Work History
IT support administrator
Jay Kay Industries & Investments Ltd
Accra
09.2023 - Current
- Provide support for desktops, laptops, printers, and mobile devices.
- Install, upgrade, and maintain operating systems (Windows/macOS) and software applications.
- Set up and configure new employee workstations, including user accounts.
- Support remote users with AnyDesk, remote desktop, and connectivity issues.
- Support meeting rooms, and video conferencing systems.
- Respond to service requests and incidents via phone, or in person.
IT System Support
Sheffer Plastics Industry Ghana
10.2022 - 08.2023
- Maintain asset inventory, and ensure accurate documentation of IT equipment.
- Install, upgrade, support, and troubleshoot for printers and computer hardware.
- Collaborated with my IT head on escalated issues.
- Monitoring and retrieving data from CCTV cameras and biometric attendance systems.
Management information system
Ghana National Service Scheme
10.2021 - 09.2022
- Provided support for workstation users.
- Increased the number of access points to extend the coverage, and helped with more connectivity.
- Reduced operational costs through computer repairs and maintenance of equipment.
- Assisted in connecting new printers to the network.
Education
Certificate - Microsoft Azure
Microsoft Certification
Online 01-2023
Diploma - Systems Engineering
IPMC College of Technology
02-2021
High School Diploma -
Siddiq Senior High School
Central Region, Ghana05-2012
Skills
- Communicate effectively and appropriately with users
- Operating system installation
- Hardware troubleshooting
- Remote support
- Network configuration
- Customer service
Languages
English
Advanced (C1)
C1
References
References available upon request.
Timeline
IT support administrator
Jay Kay Industries & Investments Ltd
09.2023 - Current
IT System Support
Sheffer Plastics Industry Ghana
10.2022 - 08.2023
Management information system
Ghana National Service Scheme
10.2021 - 09.2022
Certificate - Microsoft Azure
Microsoft Certification
Diploma - Systems Engineering
IPMC College of Technology
High School Diploma -
Siddiq Senior High School