Augustine Ekow Kittoe
Summary
Dynamic professional with extensive experience in management roles at Verizon Company Ltd and E-Quint Company Ltd. Proven track record in enhancing operational efficiency and resolving conflicts effectively. Skilled in payroll administration and performance monitoring, I thrive in fast-paced environments, fostering team collaboration and delivering exceptional customer service.
Overview
8
8
years of professional experience
4025
4025
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
Verizon Company Ltd
Accra
08.2023 - Current
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Warehouse Manager
E-Quint Company Ltd
08.2021 - 10.2023
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Drafted policies related to storage space utilization and distribution operations.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Analyzed data from production reports to identify trends or opportunities for improvement.
Hotel Manager
Majestic Hotel
Accra
03.2018 - 12.2020
- Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
- Monitored customer feedback surveys and took appropriate action based on results.
- Handled guest complaints professionally and efficiently.
- Developed and implemented hotel policies and procedures.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
Education
Alison's Educational Centre
Accra, Ghana Bachelor of Science - Tourism And Hospitality Management
University of Cape Coast
Cape Coast , Ghana 09.2016 - 09.2020
St. John's High School
Sekondi , Ghana Skills
- Payroll administration
- Inventory management
- Customer service
- Policy development
- Operational strategies
- Performance monitoring
- Conflict resolution
- Staff training
- Effective communication
- Time management
- Team building
Languages
English
First Language
English
Advanced (C1)
C1
Certification
- Certificate of recognition by International interdisciplinary innovation center of life.
- United States Institute of Peace certificate
Accomplishments
- Songwriter and music composer
References
References available upon request.
Timeline
Assistant Manager
Verizon Company Ltd
08.2023 - Current
Warehouse Manager
E-Quint Company Ltd
08.2021 - 10.2023
Hotel Manager
Majestic Hotel
03.2018 - 12.2020
Bachelor of Science - Tourism And Hospitality Management
University of Cape Coast
09.2016 - 09.2020
Alison's Educational Centre
St. John's High School