Augustine Osei Dankwa
Kumasi
Summary
- Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
- Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
8
8
years of professional experience
Work History
IT Administrator
Jerank Communications
02.2021 - 11.2023
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Assessed business requirements to forecast annual budgetary operational costs.
Manager
New Age School
01.2019 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Manager
Tope Printing Press
01.2017 - 01.2018
- Managing all the affairs of the printing press.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
I.C.T. Teacher
McMilan International School
01.2016 - 01.2017
- Teaching I.C.T
- In all forms in the school
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Education
Professional Diploma in Software Engineering - Software Engineering
National Institute of Information Technology
Kumasi - Ghana01.2015
Business (Accounting) -
Kumasi Senior High Technical School
01.2009
McNeilus Adventist International School & J.H.S.
01.2006
Skills
- Software Programming
- Network Installation and Management
- Graphic Designing
- Computer Hardware and Repairs
- Hardware Installation
- Help Desk Operations
- Desktop Technical Support
- Data Retention
- Inventory Control Systems
- Problem Solving
- Logo Design
- PC and Mac Platforms
- Digital Imagery
Mother
Veronica Asare
Father
Ernest Dankwah
Hometown
Sekyeredumasi
Sex
Male
Town Of Residence
Kumasi - Ghana
Personal Information
Date of Birth: 05/05/91
References
- Elder. Ebenezer Kwarteng, Seventh-Day Adventist Church, 0245323223
- Hon. Frank Amoako, Old Tafo Ahenbronum Assembly Man, 0244511519
Languages
English
Advanced (C1)
Timeline
IT Administrator
Jerank Communications
02.2021 - 11.2023
Manager
New Age School
01.2019 - 01.2021
Manager
Tope Printing Press
01.2017 - 01.2018
I.C.T. Teacher
McMilan International School
01.2016 - 01.2017
Professional Diploma in Software Engineering - Software Engineering
National Institute of Information Technology
Business (Accounting) -
Kumasi Senior High Technical School
McNeilus Adventist International School & J.H.S.
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