Augustine Asante Nkansah
Achimota-Accra,Ghana
Summary
Dedicated professional with expertise in helpdesk operations, demonstrating exceptional time-management prowess and strong written communication skills. Adept at handling pressure, resolving conflicts, and maintaining courtesy etiquette. Possesses effective verbal articulation and telephone manners, aiming to leverage these competencies to enhance customer service experiences.
Driven individual with strong communication and organisational skills. Proven ability to manage social media campaigns and coordinate marketing events, demonstrating creativity and resourcefulness. Aiming to contribute to impactful marketing initiatives and drive brand growth.
Overview
2026
2026
years of professional experience
6062
6062
years of post-secondary education
Work history
Restaurant Supervisor and Host
Villandro Restaurant
10.2023
- Team Management : Supervise and coordinate the activities of restaurant staff, including servers, hosts/hostesses, and kitchen staff
- Customer Service: Ensure excellent customer service by responding to customer complaints, resolving issues, and providing a positive dining experience
- Food and Beverage Quality: Monitor food and beverage quality, presentation, and consistency to ensure high standards are met
- Inventory Management: Manage inventory levels, order supplies, and control waste to minimize costs and maximize efficiency
- Cash Handling and Sales: Handle cash, credit card transactions, and sales reports to ensure accuracy and security
Front Desk Receptionist
La Boutique Villa Hotel
Accra, Ghana
- Assisted in keeping track of office supplies, avoiding sudden shortage.
- Ensured timely scheduling of appointments with detailed coordination.
- Greeted guests warmly upon arrival, creating a positive first impression of the organization..
- Improved office efficiency by managing incoming calls and direct them to appropriate departments.
- Created welcoming atmosphere for visitors by maintaining clean and organized reception area.
- Updated all company contact lists regularly, providing ease of access to information..
- Handled various administrative duties like filing paperwork or updating databases diligently.
Customer Service Representative
E Services Africa Limited
Accra
07.2019 - 03.2025
- Answering Customer Calls : Respond to incoming customer calls, emails, or chats in a timely and professional manner
- Resolving Customer Issues: Listen to customer concerns, empathize with their issues, and provide solutions or alternatives to resolve their problems
- Providing Product/Service Information: Offer accurate and up-to-date information about products or services, including features, benefits, and pricing
- Handling Customer Complaints: Address and resolve customer complaints in a fair, empathetic, and timely manner
Education
Bsc. - Information Technology and Management Studies
University of Professional Studies
Diploma - Information Technology and Management Studies
University of Professional Studies
Wassce Certificate - undefined
Presbyterian Boys Senior High School
Certification in Hospitality -
JB Hospitality Consult
Skills
- Time-Management prowess
- Helpdesk operations
- Strong written communication
- Telephone manners
- Courtesy etiquette
- Pressure handling
- Effective verbal articulation
- Conflict Resolution
Reference
- Aboagye, Supervisor, E Services Africa Limited, 0507897827
Timeline
Restaurant Supervisor and Host
Villandro Restaurant
10.2023
Customer Service Representative
E Services Africa Limited
07.2019 - 03.2025
Wassce Certificate - undefined
Presbyterian Boys Senior High School
Front Desk Receptionist
La Boutique Villa Hotel
Bsc. - Information Technology and Management Studies
University of Professional Studies
Diploma - Information Technology and Management Studies
University of Professional Studies
Certification in Hospitality -
JB Hospitality Consult
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