Summary
Overview
Work History
Education
Skills
Accomplishments
COOKING,SWIMMING,READING
Languages
Timeline
Generic

AUGUSTINA ASANTEWAA FREMPONG

ACCRA

Summary

Front Office Executive with extensive experience in guest relations, security compliance, and team coordination. Proven success in enhancing guest satisfaction, managing reservations, and maintaining organized reception areas. Skilled in training staff, handling sensitive information, and improving operational efficiency.

Overview

10
10
years of professional experience

Work History

Front Office Executive

MAYA VILLA
09.2021 - Current
  • Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
  • Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
  • Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
  • Assisted in training new front office team members, leading to increased productivity and efficiency.
  • Reduced wait times for guests by efficiently managing room availability and reservation changes.
  • Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
  • Maintained office machines and equipment within budgets and contacted outside repair personnel to avoid productivity interruptions.
  • Worked closely with sales teams on promotional activities aimed at increasing hotel bookings during low occupancy periods.
  • Generated revenue by upselling room upgrades, amenities, and services when applicable to guests'' needs.
  • Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Collaborated with other departments to coordinate events, meetings, and conferences for successful outcomes.
  • Assisted in the development and implementation of front office policies and procedures, ensuring consistency across the team''s operations.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed filing system, entered data and completed other clerical tasks.

Front Desk Receptionist

SAFARI VALLEY RESORT
08.2020 - 08.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Front Desk Receptionist

Oak Plaza Hotel, East Airport
08.2016 - 07.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
  • Collected room deposits, fees, and payments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Greeted visitors warmly, creating positive first impression of organization.

Restaurant Hostess

Oak Plaza Hotel, East Airport
08.2014 - 08.2016


  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Education

Associate of Applied Science - HND HOTEL CATERING INSTITUTIONAL MANAGEMENT

ACCRA TECHNICAL UNIVERSITY
ACCRA,GHANA
06.2013

High School Diploma -

ASAMANKESE SENIOR HIGH SCHOOL
EASTERN REGION
09.2008

APOSTLE SAFO SCHOOL OF ART AND SCIENCES
ACCRA,GHANA
10.2005

Skills

  • Scheduling and calendar management
  • Team player attitude
  • Reception duties
  • Filing systems
  • Training and coaching
  • Relationship Building
  • Billing and coding
  • Customer and client relations
  • Employee Communications
  • Microsoft Office
  • Teamwork and Collaboration

Accomplishments

    My employers have ensured i have undergone quite a number of skill enhancement and training programs like lobster ink that made me more efficient and effective in the discharge of my duties. With this,i received an award for best worker for the month October 2014 and best worker quitter of the year in 2018

COOKING,SWIMMING,READING

I love preparing and cooking new dishes. I get to learn many things by cooking new food . My family and friends praises and love when i cook.


Personally, swimming is an amazing recreational hobby. It is a great way to get the whole-body workout


Reading set my mind at rest after a hard day.


Languages

English

Timeline

Front Office Executive

MAYA VILLA
09.2021 - Current

Front Desk Receptionist

SAFARI VALLEY RESORT
08.2020 - 08.2022

Front Desk Receptionist

Oak Plaza Hotel, East Airport
08.2016 - 07.2020

Restaurant Hostess

Oak Plaza Hotel, East Airport
08.2014 - 08.2016

Associate of Applied Science - HND HOTEL CATERING INSTITUTIONAL MANAGEMENT

ACCRA TECHNICAL UNIVERSITY

High School Diploma -

ASAMANKESE SENIOR HIGH SCHOOL

APOSTLE SAFO SCHOOL OF ART AND SCIENCES

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