Augustina Mensah
Summary
- Looking to work in a hospitality related establishment, where i can bring immediate and strategic value to render good customer service to guests and anyone in need, and also develop my current skills further.
- Am highly experienced hospitality student. I always demonstrate exceptional attention to detail, speed and accuracy in everything i do. I have learned how to accurately anticipate guests and working staffs as well as operational needs. I have positive leadership characteristics and always ready to learn new things as far as my profession is concerned, and i also believe in team work.
- Highly organized and detail-oriented
- Resolving problem using good judgment
- Can work well in stressful, high pressure situations
- Ability to handle confidential corporate information
- Physically fit and able to frequently bend and squat while completing duties
- Always having a professional appearance and attitude
- Excellent interpersonal and communication skill
Overview
9
9
years of professional experience
Work History
Food And Beverages Shift Leader
Golden Bean Hotel
09.2021 - 06.2023
Food And Beverages Supervisor
Vasco Star Kitchen
08.2017 - 09.2018
Waitress/Receptionist
Goldfinger Restaurant And Bar
06.2014 - 08.2017
Education
Perspektive Heimat -
German Cooperation,Deutsche Zusammenarbeit
Hospitality And Catering Management -
Social Welfare Vocational Institute
HND Hotel Catering And Institutional Management -
Sunyani Technical University
Hospitality And Tourism -
Keneves Girls Vocational institute
B.E.C.E -
Esreso DA1 Junior High School
Perspektive Heimat -
German Cooperation,Deutsche Zusammenarbeit
Hospitality And Catering Management -
Social Welfare Vocational Institute
HND Hotel Catering And Institutional Management -
Sunyani Technical University
Hospitality And Tourism -
Keneves Girls Vocational institute
B.E.C.E -
Esreso DA1 Junior High School
Trade Test Certificate I (Cookery) -
National Vcational Training Institute
05.2015
Foundation Examination Certificate -
National Vocational Training Institute
05.2015
Trade Test Certificate I (Cookery) -
National Vcational Training Institute
05.2015
Foundation Examination Certificate -
National Vocational Training Institute
05.2015
Certificate Of Proficient (Cookery) -
Ntional Vocational Training Institute
05.2014
Certificate Of Proficient (Cookery) -
Ntional Vocational Training Institute
05.2014
Responsibilitiesasareceptionist
- Meeting and greeting guests as well as directing them appropriately
- Notifies company personnel of guests arrival
- Answering and direction forwarding incoming phone calls
- Receiving and sorting daily mails
- Maintain security and communications system
- Balance petty cash
- Maintain equipment and report any malfunctions
- Book meeting rooms
- Keep reception area clean
- Maintain and organize reading materials
Responsibilitiesasafoodandbeveragesupervisor
- Coordinate food and beverage options by creating menus, choosing specials, and over seeing food preparation
- Manage food and beverage inventory by ensuring there is enough food to serve guests,order items needed and generate inventory reports
- Oversee kitchen operations by managing cooking as well as inspecting kitchen and bar equipment
- Monitor adherence to regulations by making sure the establishment meets all federal, state, and local food sanitation and safety regulations
- Complete daily safe checks and order change
- Deal with quests complains and then report to a manager
- Ensure correct menus and prices are displayed
Responsibilitiesasawaitress
- Greet and escort guests to their tables
- Present menu and provide detailed information when guests asked
- Prepare tables by setting up linens, plates and glasses
- Inform guests about the day's specials
- Offer menu recommendations upon request
- Take accurate food and drink orders
- Serves food and drink orders
- Check dishes and kitchenware for cleanliness
- Carrying dirty plates, glasses and silverware to kitchen for cleaning
Telephone
+233546989547
Personal Information
- Date of Birth: 11/25/95
- Gender: Female
- Nationality: Ghanaian
- Marital Status: Single
References
- Mr. Dominic Boateng Toby (Director), Goldfinger Restaurant And Bar, 0244385199
- Mr. John Vasco (Director), Vasco Star Kitchen, 0242369444
Timeline
Food And Beverages Shift Leader
Golden Bean Hotel
09.2021 - 06.2023
Food And Beverages Supervisor
Vasco Star Kitchen
08.2017 - 09.2018
Waitress/Receptionist
Goldfinger Restaurant And Bar
06.2014 - 08.2017
Perspektive Heimat -
German Cooperation,Deutsche Zusammenarbeit
Hospitality And Catering Management -
Social Welfare Vocational Institute
HND Hotel Catering And Institutional Management -
Sunyani Technical University
Hospitality And Tourism -
Keneves Girls Vocational institute
B.E.C.E -
Esreso DA1 Junior High School
Perspektive Heimat -
German Cooperation,Deutsche Zusammenarbeit
Hospitality And Catering Management -
Social Welfare Vocational Institute
HND Hotel Catering And Institutional Management -
Sunyani Technical University
Hospitality And Tourism -
Keneves Girls Vocational institute
B.E.C.E -
Esreso DA1 Junior High School
Trade Test Certificate I (Cookery) -
National Vcational Training Institute
Foundation Examination Certificate -
National Vocational Training Institute
Trade Test Certificate I (Cookery) -
National Vcational Training Institute
Foundation Examination Certificate -
National Vocational Training Institute
Certificate Of Proficient (Cookery) -
Ntional Vocational Training Institute
Certificate Of Proficient (Cookery) -
Ntional Vocational Training Institute