AUGUSTINA ESSIABA ARTHUR TAYLOR
Accra
Summary
I seek to obtain a management position to develop my career.
I am an active and self-motivated individual with exposure to a range of areas, I possess good communication skills with the ability to relate well with people at all levels. I am committed in my line of work, and always willing and ready to learn and know more.
Overview
12
12
years of professional experience
Work History
Bliss Cakes and Treats
Self Employed
01.2014 - Current
- Prepare all kinds of cakes and pastries.
- Provision of catering services.
Human Resource and Hospitality Manager
Mulch Company Limited
02.2020 - 11.2024
- Assist the General Manager with administrative work.
- Handle all human resource related issues as well as recruitment.
- Supervise the clients service team on how to handle all reservations, calls and in person enquires.
- Prepare and train staff on customer service and professionalism.
Administrative/Front Desk Personnel
Engineering Guest House, KNUST
11.2017 - 02.2020
- Assist manager with administrative.
- Welcome guests and check them in and vice versa.
- Answer all calls coming in to facility and transfer to the appropriate department.
- See to rooms and functions reservation.
Administrative Assistant
Salem Ministries
04.2017 - 08.2017
- Assisted the Bishop with office work, taking records and planning of schedule.
- Assisted the Administrator with office work, and planning of interviews.
- Welcomed and attended to the guest.
Service personnel
Best Western Premier
08.2015 - 07.2016
- Restaurant Hostess; Welcomed guests, ensured that guests are seated and attended to by waitresses. Thank guest and see them off from the restaurant.
- Cashier; Receiving and settling of all guests’ bills. Taking records of all cash and credit transactions.
- Guest Relations Officer; Welcome guests who come to the hotel premises, ask of how I may be of help and ensure that they are attended to. Receiving of in-house guests’ complaints and reporting to the appropriate department for the complaint to be corrected. Helping guests around the hotel by providing the needed directions.
- Human Resource Person; Handled administrative work. Attended to disciplinary issues as well as issuing of queries and warning letters. Assisted in recruitment processes.
Intern
Best Western Premier
05.2014 - 06.2014
- Waitress, Restaurant Hostess, Guest Relations officer, Business Center Executive, Reservations Officer, Front Desk Personnel.
Intern
School of Business Guesthouse, University of Cape Coast
01.2013 - 05.2013
- Restaurant Attendant and Housekeeper.
Education
B.Sc. - Hospitality Management
University of Cape Coast
01.2015
WASSCE Certificate -
Winneba Secondary School
01.2011
B.E.C.E Certificate -
Hope Marie Academy
01.2007
Skills
- Proficient in Microsoft Office
- Proficient in Outlook
- Proficient in Words
- Proficient in Excel
- Multi-tasking
- Prioritization
- Teamwork
- Customer service
- Decision making
- Information management
- Organizing
- Planning
- Independent work
- Problem-solving
- Written communication
- Client relations
Leadership Positions
- 2016-2020, Methodist Girls Fellowship Caretaker, Dunwell Methodist.
- 2011-Present, Sunday School Teacher, Dunwell Methodist Church.
- 2014-2015, Hospitality Chairperson, Gospel Dynamics, GHAMSU UCC Local.
- 2011-2012, Administrative Committee Member, Adehye Hall, University of Cape Coast.
- 2009-2010, Library Prefect, Winneba Secondary School.
- 2006-2007, Compound Prefect, Hope Marie Academy.
References
- Elias Annan, Head of Finance, Marble Communications Group Limited, 0545302036/0262843077
- Zibrim Yamusah, C.E.O, Yamusah Group of Companies, 0244323226
- Rosemary Asiamah, Human Resource Manager, Best Western Premier Hotel, 0262000087
- Franklin Osei Frimpong, Manager, Engineering Guesthouse, KNUST, 0243635983
- Charles Amoako Asare, General Manager, Mulch Company Limited, 0244628252
Hobbies and Interests
- Reading
- Singing
- Cooking
- Helping others when I have the resources to do so.
Training
- 2011, Participated in Success Conference, University of Cape Coast.
- 2012, Participated in seminar organized by the Hospitality and Tourism Students Association on the topic; 'Overcoming Unemployment through Creativity'.
- 2013, Participated in a one-day seminar on the topics; 'Preparing For Employment in the Tourism Industry' and 'Ticketing and Reservations in Ghana'.
Personal Qualities
- Good team player
- Organized
- Leadership
- Can-do attitude
- Work well under pressure
- Ability to take initiative
- Good interpersonal and communication skills
Personal Information
- Administration
- Human Resource
- Customer service
Languages
English
Advanced
C1
French
Elementary
A2
Twi
Advanced
C1
Fante
Advanced
C1
Timeline
Human Resource and Hospitality Manager
Mulch Company Limited
02.2020 - 11.2024
Administrative/Front Desk Personnel
Engineering Guest House, KNUST
11.2017 - 02.2020
Administrative Assistant
Salem Ministries
04.2017 - 08.2017
Service personnel
Best Western Premier
08.2015 - 07.2016
Intern
Best Western Premier
05.2014 - 06.2014
Bliss Cakes and Treats
Self Employed
01.2014 - Current
Intern
School of Business Guesthouse, University of Cape Coast
01.2013 - 05.2013
B.Sc. - Hospitality Management
University of Cape Coast
WASSCE Certificate -
Winneba Secondary School
B.E.C.E Certificate -
Hope Marie Academy