Summary
Overview
Work History
Education
Skills
Languages
Timeline
Augustina Efia Zigah

Augustina Efia Zigah

ACCRA

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.

Resourceful Specialist known for high productivity and efficient task completion. Skilled in data analysis, project management, and strategic planning. Excel at communication, problem-solving, and adaptability, ensuring success in fast-paced environments.

Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.

Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.

Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

13
13
years of professional experience

Work History

Dreadlocks Specialist

Efyalocs Venture
04.2018 - Current
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Participated in ongoing training and compliance activities.
  • Reviewed documents for accuracy prior to submission or publication.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Created training materials for new hires on the company's procedures and policies.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Analyzed customer needs and recommended appropriate products or services.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Maintained accurate records of customer interactions and feedback.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Maintained positive working relationship with fellow staff and management.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Implemented strategies to take advantage of new opportunities.
  • Achieved cost-savings by developing functional solutions to problems.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Analyzed company's expenditures and developed financial models.
  • Assessed company operations for compliance with safety standards.

Home Care Provider

GOLDEN HOME CARE LMT
12.2015 - 12.2017
  • Ensured compliance with all laws governing home health care services.
  • Documented care provided and submitted notes to supervisor.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Administered prescribed medications under direction from physician.
  • Assisted with client personal care needs to foster independence and well-being.
  • Developed individualized plans of care based on each client's needs.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Recognized emergency situations and implemented appropriate procedures.
  • Assisted patients with personal care to alleviate burden on family members.
  • Collaborated closely with families to provide support and guidance.
  • Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
  • Encouraged social interaction among clients to maintain positive mental health.
  • Educated family members on proper care techniques for their loved one.
  • Maintained accurate records of patient care services provided.
  • Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
  • Accompanied clients to doctors' offices or on other trips outside home.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Transported individuals to medical appointments and assisted with errands.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Provided companionship through conversation and recreational activities.
  • Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Monitored vital signs such as blood pressure and temperature.
  • Checked patients' pulse, temperature and respiration.
  • Cared for disabled children or children with sick or disabled parents.
  • Administered medications in accordance with physician instructions.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Responded promptly to emergency situations involving clients.
  • Improved patient outlook and daily living through compassionate care.
  • Planned optimal meals based on established nutritional plans.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Assisted clients with mobility issues by using appropriate transfer techniques.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Provided transportation to medical appointments and errands.

Cook's Assistant

WHITE BELL RESTAURANT
12.2011 - 12.2013
  • Assisted in cooking and plating dishes according to restaurant standards.
  • Contributed to menu creation through development of new or seasonal product ideas and recipes.
  • Took and recorded temperatures of food, refrigerators and freezers.
  • Recorded temperatures on appropriate logs and reports to notify supervisor of discrepancies.
  • Maintained inventory of stock and placed orders when there is a shortage of supplies.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Monitored quality control of all dishes served to ensure customer satisfaction.
  • Prepared food for service based on daily specials and chef's needs.
  • Planned and organized daily work schedules in accordance with established menus, special events, seasons and special requests.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Cleaned work areas, equipment, utensils, dishes and silverware between tasks.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Heated prepared foods in ovens or on grills according to recipes or instructions.
  • Maintained cleanliness and organization of kitchen equipment and utensils.
  • Used manual or electric appliances to clean, peel, slice and trim food.
  • Cut or sliced meat, poultry and seafood to prepare for cooking.
  • Regulated oven, broiler, and roaster operations for cooking at correct temperatures.
  • Baked gluten-free and other goods with ingredient limitations to meet dietary restrictions.
  • Took temperature of cooked foods to verify they were cooked thoroughly before serving them.
  • Monitored work areas, serving lines and eating areas to verify safe food preparation and service environment.
  • Stocked cupboards and refrigerators and tended salad bars and buffet meals.
  • Safely operated kitchen equipment, including industrial-size mixers and knife sharpening tools.
  • Distributed food to waiters and waitresses to serve customers.
  • Monitored inventory levels and assisted in ordering kitchen supplies.
  • Operated industrial mixers and other food processing machinery to support kitchen operations.
  • Prepared simple dishes like salads, sandwiches, as per instructions from the cook.
  • Observed and tested foods to determine if they have been cooked sufficiently.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Assisted in prepping ingredients for meals by washing, peeling, and cutting vegetables.
  • Kept detailed records of food and supply inventory, ordering more or alerting chefs of deficiencies.
  • Kept records of the quantities of food used.
  • Attended to customers' needs promptly in a courteous manner during service hours.
  • Transported heavy trays filled with prepared dishes from kitchen area to dining room tables safely.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Developed variety of menu items to cater to customers with food allergies and diet restrictions.
  • Washed preparation utensils, tools and machinery by hand or industrial dishwasher.
  • Assisted head chef by chopping and preparing cooking ingredients.
  • Sliced meats and other ingredients according to recipe specifications using knives or machines.
  • Verified freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
  • Ensured that kitchen was kept clean at all times by sweeping floors, washing surfaces.
  • Prepared salads, soups, and sandwiches according to customer's orders or supervisor's instructions and approved procedures.
  • Followed health and safety regulations while handling food and beverages.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Prepared ingredients for daily menu items under head chef's guidance.

Education

High School Diploma -

MACKENZIE TRAINING CENTRE
07-2011
  • Workshops and Seminars Attended:

Skills

  • Maintenance and repair
  • Business reporting
  • Failure management
  • Vendor relations
  • Compliance monitoring
  • Technical communication
  • Quality assessment
  • Manual dexterity
  • Equipment calibration
  • Risk management
  • Operational enhancement
  • Documentation management
  • Technical troubleshooting
  • Knowledge sharing
  • Workflow automation
  • Analytical thinking

Languages

English
Proficient
C2

Timeline

Dreadlocks Specialist - Efyalocs Venture
04.2018 - Current
Home Care Provider - GOLDEN HOME CARE LMT
12.2015 - 12.2017
Cook's Assistant - WHITE BELL RESTAURANT
12.2011 - 12.2013
MACKENZIE TRAINING CENTRE - High School Diploma,

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Augustina Efia Zigah