AUGUSTINA DANSO
Accra
Summary
Results-oriented professional skilled in customer service, financial data analysis, and process improvement. Combines experience in credit operations and team leadership to drive efficiency while maintaining strict confidentiality and compliance with industry standards.
Overview
10
10
years of professional experience
Work History
Credit Officer
Special Ice Company Limited
Accra
02.2018 - Current
- Compiled comprehensive database of distributors’ credit histories and financial statements to support informed credit decisions.
- Managed distributors’ aging accounts to ensure compliance with credit regulations and mitigate financial risk.
- Generated accurate daily cash collection reports to track receivables and support financial forecasting.
- Safeguarded sensitive distributor and client information to maintain confidentiality and trust.
- Engaged with customers in a friendly and professional manner to enhance their experience.
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Prepared and entered Kumasi sales invoices for sachets and jars into Evolution software for accurate record-keeping.
- Prepared and entered Accra sachet sales data into Evolution software to maintain accurate financial records.
- Created and entered Kumasi sales data for bottled water and carbonated soft drinks into Evolution software for efficient processing.
Receptionist
Special Investments Limited, Secondment.
02.2021 - 10.2021
- Greeted clients and visitors warmly, enhancing their overall experience upon arrival.
- Answering and directing phone Calls.
- Scheduled meetings and appointments.
- Managed incoming and outgoing correspondence, ensuring timely communication for staff and clients.
- Preparing, editing and photocopying documents.
- Maintaining records and database.
- Oversaw procurement of office supplies and coordinated mail management to maintain efficient office operations.
- Prepare receipts for the rental of homes offices and stores.
- Prepare sales agreements for sold properties.
Sales Executive
Special Ice Company Limited
Accra
10.2017 - 01.2018
- Identified and pursued new client opportunities, fostering relationships to expand business growth.
- Established and maintained client relationships through effective communication, enhancing customer loyalty.
- Tracked daily activities in lead development and sales, contributing to overall sales strategy.
- Created brand awareness by offering gift with purchase promotions and in-store events to increase customer knowledge of store and products.
Warehouse Manageress
Special Ice Company Limited
09.2016 - 10.2017
- Managed receiving and issuing of stocks, ensuring adherence to FIFO accounting practices.
- Updated inventory records daily and ensured tallying of bin cards.
- Collaborated with sales team to coordinate timely delivery of goods to customers.
- Trained and supervised sales assistants, allocating them to sales tracks based on performance.
Education
MA Management and Administration -
University of Ghana Business School
Accra01-2020
Economics, Geography and Political Science -
University of Ghana
Accra01-2017
Economics, Geography, Elective Math and CRS -
Achimota Senior High School
Accra01-2012
Skills
- Credit analysis
- Risk assessment
- Financial analysis
- Portfolio monitoring
- Team collaboration
- Effective communication
- Customer service excellence
Timeline
Receptionist
Special Investments Limited, Secondment.
02.2021 - 10.2021
Credit Officer
Special Ice Company Limited
02.2018 - Current
Sales Executive
Special Ice Company Limited
10.2017 - 01.2018
Warehouse Manageress
Special Ice Company Limited
09.2016 - 10.2017
MA Management and Administration -
University of Ghana Business School
Economics, Geography and Political Science -
University of Ghana
Economics, Geography, Elective Math and CRS -
Achimota Senior High School