AUGUSTINA ARKO
Accra
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
8
8
years of professional experience
Work History
Front Desk Executive/Administrative Assistant
Level10 Communications Technologies Limited
Accra
10.2024 - Current
- Coordinated travel arrangements and itineraries for company executives.
- Developed and maintained filing systems for confidential documents and correspondence.
- Facilitated communication between departments to support project collaboration.
- Organized company events and staff meetings to enhance team engagement.
- Processed invoices and maintained budget tracking for administrative expenses.
- Trained new administrative staff on office procedures and software tools used daily.
- Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
- Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Processed accounts payable and receivable transactions accurately within set timeframes.
- Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
- Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Delivered optimal administrative, customer service and case management support.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
Human Capital & Administrative Assistant (NSP)
Nerasol Ghana Limited
Accra
10.2023 - 09.2024
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Monitored progress on projects assigned by upper management.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
Revenue Collection Officer
Melchia Investments Ghana Limited
Accra
06.2021 - 08.2023
- Conducted research to identify debtors and their contact information.
- Maintained accurate records of collection activities in customer database.
- Developed collection strategies for delinquent accounts, including payment arrangements with customers.
- Negotiated and monitored payment plans with customers in order to resolve outstanding debts.
- Processed payments from customers according to company policies and procedures.
- Provided customer service support by responding promptly to inquiries from both customers and internal staff members.
- Collaborated effectively with team members on various projects related to collections activity.
- Followed up on overdue accounts via telephone calls, emails, letters, or other means of communication.
- Attended meetings with senior management concerning collection strategies and performance results.
- Evaluated current practices and procedures related to collections operations, making recommendations for improvement where appropriate.
- Adhered strictly to all relevant laws regarding collections activity in accordance with local regulations.
- Updated company's database daily with new details regarding collections and activity on delinquent accounts.
Customer Service Representative
NDL Insurance Brokers & Consultants
Accra
10.2017 - 12.2017
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Negotiated pricing contracts with customers to maximize profits.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Education
Bachelor of Arts - Education And Information Studies
University of Ghana
Accra, Ghana09-2024
WASSCE - General Arts
Nsaba Presbyterian Senior High School
Agona Nsaba - Central Region05-2017
Skills
- Appointment Scheduling
- Clerical Support
- Expense reporting
- Memo preparation
- Report writing
- Meeting planning
- Reception oversight
- Minute Taking
- Highly organized
- Scheduling and calendar management
- Professional Communication
- Coordination
- Administrative Support
- Documentation and recordkeeping
- Proficient in Ms Office Suite
- Good Oral & Written Communication Skills
- File management
- Administrative support specialist
References
Stella Gifty Addington
Human Capital Manager
Nerasol Ghana Limited
(0243571369)
Richard Opoku Mensah
Head, Government Relations,
Level10 Communications Technologies Ltd
(0506205808/0246232968)
Languages
Akan
English
Timeline
Front Desk Executive/Administrative Assistant
Level10 Communications Technologies Limited
10.2024 - Current
Human Capital & Administrative Assistant (NSP)
Nerasol Ghana Limited
10.2023 - 09.2024
Revenue Collection Officer
Melchia Investments Ghana Limited
06.2021 - 08.2023
Customer Service Representative
NDL Insurance Brokers & Consultants
10.2017 - 12.2017
Bachelor of Arts - Education And Information Studies
University of Ghana
WASSCE - General Arts
Nsaba Presbyterian Senior High School