Summary
Overview
Work History
Education
Skills
REFERENCE
Timeline
Generic

Augusta Nutakor

Accra

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, exceptional interpersonal skills and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

RDF Ghana LBG
Accra|Ghana
02.2024 - Current
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Scheduled appointments between clients and customers and internal staff members.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Created travel arrangements for senior managers according to their requirements.

Anti-Money Laundering Analyst

Dash
Accra|Ghana
10.2023 - 10.2023
  • Analyzed customer data to detect any unusual patterns or trends that may indicate possible money laundering activities.
  • Performed research to ensure compliance with AML laws and regulations.
  • Collaborated with internal departments, such as legal, finance, operations, and IT to ensure compliance with AML laws and regulations.

Customer Success Lead

Dash
Accra
12.2021 - 09.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.

Customer Service Representative/Front Desk Receptionist

AirtelTigo
Accra
10.2019 - 12.2021
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Business Intelligence Analyst

AirtelTigo
Accra
09.2017 - 10.2018
  • Assist in running quality checks and validate data generated on BI.
  • Report daily data issues to supervisor and follow up with resolutions with IT (MIS).
  • Support the Business Intelligence Supervisor to direct, organize, and lead BI work stream projects in the implementation and use of new BI software tools and systems.
  • Monitor the BI Tool for effectiveness and accuracy and generate insights on performance and trends of new and existing products/promos for various Revenue Buckets.

Business Intelligence Intern

AirtelTigo
Accra
06.2017 - 08.2017
  • Assist in running quality checks and validate data generated on BI.
  • Report daily data issues to supervisor and follow up with resolutions with IT (MIS).
  • Update all Marketing Reports (availability/consistency of updates per schedule/accuracy)and share a daily dashboard with the Business Intelligence Supervisor.

Teaching Assistant Intern

MarieJose Educational Complex
Ashaiman
07.2013 - 09.2013
  • Supervised children and participated with children in activities.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
  • Completed daily reports, meal count sheets and attendance logs.
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.

Education

Bachelor of Science - Computer Science

University of Ghana
Accra-Legon
07.2017

General Science

St. Roses Senior High School
Akwatia, Ghana
06.2013

Skills

  • Proficient in Microsoft Office
  • Good interpersonal skills
  • Coachable
  • Multitasking

REFERENCE

• Maame Serwaa Dzamesi

Interactive Space-GH Email:mammeess@gmail.com

Mobile: 0244998004

• Stephanie Desouza

Desgnation: Customer Engagement Manager, AirtelTigo Ghana

Email: Stephanie.Desouza@airteltigo.com.gh

Mobile: 0269015900

  • Camille Park

Designation: Head of Business Development & Operations, Dash

Emai: camille@spektra.co

Mobile: +(646)765-8319

Timeline

Administrative Assistant

RDF Ghana LBG
02.2024 - Current

Anti-Money Laundering Analyst

Dash
10.2023 - 10.2023

Customer Success Lead

Dash
12.2021 - 09.2023

Customer Service Representative/Front Desk Receptionist

AirtelTigo
10.2019 - 12.2021

Business Intelligence Analyst

AirtelTigo
09.2017 - 10.2018

Business Intelligence Intern

AirtelTigo
06.2017 - 08.2017

Teaching Assistant Intern

MarieJose Educational Complex
07.2013 - 09.2013

Bachelor of Science - Computer Science

University of Ghana

General Science

St. Roses Senior High School
Augusta Nutakor