Audrey Esther Quansah
Accra
Summary
Detail-oriented professional with a strong background in customer assistance and team collaboration. Proven ability to facilitate communication between clients and bank departments while ensuring compliance with policies to drive customer satisfaction.
Overview
2
2
Languages
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service Representative
Agricultural Development Bank PLC
Accra
2025.11 - Current
- Resolved customer inquiries and account-related issues to enhance overall satisfaction.
- Processed transactions accurately and efficiently at the service desk.
- Maintained knowledge of bank products and services for effective assistance.
- Partnered with team members to identify and implement strategies that improved customer satisfaction.
- Coordinated communication between clients and bank departments to ensure timely resolution of issues.
- Ensured compliance with banking policies during customer interactions.
- Received and dispatched letters going to the Managing Director .
Customer Care Representative
Electricity Company of Ghana Ltd.
accra
2024.02 - 2024.04
- Assisted customers with inquiries regarding electricity services and billing.
- Processed customer requests for service connections and disconnections.
- Resolved customer complaints through effective communication and problem-solving skills.
- Received and dispatched letters frequently.
Education
Bachelor of Arts - Sociology And English
University of Ghana, Legon
Accra, Ghana 2022.05 - 2025.10
Mfantsiman Girls School
Saltpond , Ghana Skills
- Customer service
- Client relationship management
- Ability to work under pressure
- Effective communication
- Verbal and written communication
- Active listening and empathy
- Conflict resolution
- Attention to detail
- Time management
- Administrative organization
- Data entry
- Computer literacy and Microsoft Office skills
- Ability to work under pressure
- Adaptability and willingness to learn
- Team collaboration
- Strong interpersonal and people skills
- Confidentiality and professionalism
- Professional telephone and email etiquette
- Professional telephone and email etiquette
Languages
English
First Language
Ghanaian Language (Twi and Ga)
Advanced (C1)
C1
Timeline
Customer Service Representative
Agricultural Development Bank PLC
2025.11 - Current
Customer Care Representative
Electricity Company of Ghana Ltd.
2024.02 - 2024.04
Bachelor of Arts - Sociology And English
University of Ghana, Legon
2022.05 - 2025.10
Mfantsiman Girls School