AUDREY KOMLA
Accra
Summary
Results-driven Operations and Human Resource Professional with an MBA (Distinction) from Cardiff University and a proven track record in operations management, strategic planning, and HR coordination. Experienced in optimizing business processes, enhancing organizational efficiency, and leading cross-functional teams. Strong problem-solving, leadership, and communication skills, with expertise in customer service, employee engagement, and policy development. Passionate about driving business success through innovation and strategic decision-making.
Overview
11
11
years of professional experience
Work History
Operations Coordinator
1st African Page Limited
01.2020 - 03.2024
- Provide operational based support to the Managing Director
- Coordinate all activities of the company including Sales, HR, Customer Service and Deliveries
- Ensured organizational quality control through review and update of set procedures and policies
Operations Team Manager
Repair Cafe Wales
01.2019 - 12.2019
- Part of the Project team that pioneered the organizations first corporate project
- Created a process flow plan ensuring proper organization of the corporate project
- Developed client briefing documents to assist Project Manager in determining the scope of the project and managing expectations
- Helped coordinate with Project Manager in developing and updating project timelines according to progress, tasks and duties of the project team
Human Resource / Customer Service Coordinator
1st African Page Limited
01.2015 - 12.2018
- Played a front role for the HR and Customer Service Department, managing customer queries and complains
- Introduced HR policies and procedures and designed proper communication lines within the company therefore enforcing discipline within the company
- Developed a job completion certificate to ensure client satisfaction of our services, thus helping the company engage customers through recommendations they offered
- Organized leadership training for Managers and Coordinators
Human Resource Officer / Administrative Assistant
1st African Page Limited
01.2014 - 12.2015
- Provided administrative support to the administration department
- Maintained Personnel files and ensured compliance with labour laws
- Responsible for drafting memos and announcements to employees
- Monitored employee attendance records and issued disciplinary notices
Programs, Education and Training (PET) Coordinator
Excellent Youth Outreach
01.2013 - 12.2014
- Company Overview: NGO, Ghana
- Developed proposals to individuals and organizations to partner with the PET Department and updated them with monthly reports
- Organised youth leadership camps and conferences and pioneered a senior high school graduate camp in 2014, which has since been organized yearly
- Responsible for training facilitators for all PET Programs
- Liaised with other branches of the organization in countries such as Togo and Benin to maintain consistency in leadership programs
- NGO, Ghana
Education
MBA - Management consultancy, Managerial Finance and Electronic Business
Cardiff University
01.2020
Bachelor of Arts - English, Sociology and Social work
Kwame Nkrumah University of Science and Technology
01.2013
General Arts -
OLA Senior High School
01.2008
Skills
- Analytical Problem Solving
- Team Leadership and Communication
- Systematically Organized
- Effective Collaboration
- Versatile Team Player
- IT Expertise
Training
- Cardiff Skills Development Service, 11/01/18, Communication, Training included: Speaking and Presenting, Assertiveness and Communication skills
- Logos Business School, 11/01/14, Professional Development in Human Resource Management, Modules included: Organizational behaviour, Performance management and appraisals., Executive Certificate in Strategic Communication, Modules included: Introduction to Strategic Planning, key elements of strategic communication, crisis management and developing a communication strategy/plan.
Hobbies and Interests
- Reading
- Listening to music
- Enjoying nature
Timeline
Operations Coordinator
1st African Page Limited
01.2020 - 03.2024
Operations Team Manager
Repair Cafe Wales
01.2019 - 12.2019
Human Resource / Customer Service Coordinator
1st African Page Limited
01.2015 - 12.2018
Human Resource Officer / Administrative Assistant
1st African Page Limited
01.2014 - 12.2015
Programs, Education and Training (PET) Coordinator
Excellent Youth Outreach
01.2013 - 12.2014
Bachelor of Arts - English, Sociology and Social work
Kwame Nkrumah University of Science and Technology
General Arts -
OLA Senior High School
MBA - Management consultancy, Managerial Finance and Electronic Business
Cardiff University
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