AUDREY ANTWI-DARKWAH
ACCRA,GHANA
Summary
Accomplished professional with expertise in constructive criticism, influential communication, and technical proficiency. Demonstrated ability to evaluate performance metrics effectively, driving continuous improvement and operational excellence. Adept at leveraging core competencies to achieve organizational goals and enhance team productivity. Committed to fostering a collaborative work environment while pursuing opportunities for career advancement in dynamic settings.
Offering strong leadership, communication, and problem-solving abilities. Knowledgeable about team collaboration, project management, and customer relations. Ready to use and develop organisational, strategic planning, and interpersonal skills in [Desired Position] role.
Overview
23
23
years of professional experience
15
15
years of post-secondary education
Work history
MANAGER, MARKETING/PROTOCOL
GHANA EXPORT IMPORT BANK
ACCRA, GHANA
02.2010 - Current
- Delegated tasks efficiently to maximise productivity.
- Coordinated cross-departmental collaboration for improved workflow.
- Identified growth opportunities through comprehensive market research.
- Managed team dynamics by implementing conflict resolution strategies.
- Liaised with suppliers to ensure timely deliveries.
- Supervised project timelines for timely completion.
- Led performance reviews, identified areas for improvement.
- Implemented cost reduction measures, reduced overhead expenses.
- Fostered a positive work environment with regular team-building activities.
- Streamlined communication channels, enhanced internal information flow.
- Boosted department efficiency by streamlining operational processes.
- Maintained inventory control, reduced stock shortages.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Developed organisational policies for administrative oversight and internal controls.
- Represented organisations at seminars, conferences and business events.
- Drafted procedural statements and guidelines for company-wide use.
ASSISTANT MARKETING MANAGER PROTOCOL
GHANA EXPORT IMPORT BANK
ACCRA, GHANA
02.2020 - 10.2024
- Achieved increased customer retention with the development of loyalty programmes.
- Optimised SEO practices, enhancing website traffic and visibility.
- Executed email marketing campaigns for increased lead generation.
- Managed public relations activities for improved company reputation.
- Provided mentorship to junior staff members, promoting professional growth within the team.
- Liaised with external agencies, ensuring aligned marketing efforts and direction.
- Created compelling advertising campaigns for enhanced consumer engagement.
Senior Research Development and Promotion, Officer
EXPORT DEV. AND AGRIC. INVESTMENT FUND (EDAIF)
ACCRA, GHANA
06.2015 - 09.2016
- Supervise and mange day to day operations of the Projects Section of EDAIF.
- Responded promptly and effectively to emergencies using established protocols.
- Facilitated smooth communications between departments for better coordination.
- Acted as Manager for the Research Development and Promotion Unit (RDP) from 22nd January to 20th February 2016.
- Provide inputs for developing policies, procedures and strategies to ensure achievement of Value for Money on EDAIF financed projects.
- Provide inputs for formulating policies and provide guidance for project appraisal of applications for EDAIF funding and assessment of project aims and objectives in the context of their contribution towards delivery of the funding strategy.
- Undertake in depth appraisal of applications for EDAIF funding against project selection criteria including assessment of project aims and objectives in the context of their contribution towards delivery of the Fund’s strategy.
- Lead on individual portfolio of EDAIF project Appraisal activity.
- Prepare a case paper setting out a summary of the project proposal with a recommendation and detailing the findings of the appraisal for management review and approval.
- Establish an efficient Project Portfolio Management system to ensure easy storage and retrieval of accurate and reliable key Project Information at all times for making informed decision by all EDAIF stakeholders
- Undertake periodic visits to projects sites to monitor and evaluate the adherence of EDAIF projects sites to monitor and evaluate the adherence of EDAIF policies and procedures in the implementation of projects.
- Collate and analyze relevant project data.
- Design and implement a comprehensive Project Portfolio Management Information System.
- Submit Periodic report on EDAIF projects to the Management and the Project Development Committee of the EDAIF Board.
- Liaise with relevant stakeholders such as Exporters, heads of institution to ensure execution of Projects.
- Provide general technical and project management support to EDAIF.
- Any other duties consistent with the job purpose as required relevant to grade and experience as determined by the Superior.
ACCOUNTS OFFICER
ECOBANK - EPROCESS INTERNATIONAL S.A
ACCRA, GHANA
08.2007 - 07.2009
- Created detailed financial reports by analysing accounting data.
- Coordinated with external auditors during annual audit processes.
- Streamlined the invoice process, eliminated late payment issues.
- Collaborated with finance team for quarterly budget analysis meetings.
- Verification of account opening documents,
- signature/picture capturing,
- Account opening, Account maintenance, Account closure
- Training of newly employed staff on the various proceedings for account opening for all the Ecobank affiliates in Africa
Personal Assistant - (Deputy Director of Radio
GHANA BROADCASTING CORPERATION
Accra, Greater Accra Region
05.2004 - 09.2005
- Prepared reports and presentations for board meetings, streamlined decision-making process.
- Maintained confidentiality of documents, ensured secure handling of sensitive information.
- Updated company database regularly to maintain accurate records.
- Assisted in project management, contributed to successful completion of crucial projects.
- writing articles/scripts,
- writing bedtime stories for children’s radio program
- general secretarial duties
Bilingual Executive Assistant- Consular Section
BURKINA FASO EMBASSY ACCRA
ACCRA, GHANA
01.2002 - 08.2005
- Implemented new document management systems, improving data accessibility and security within the firm.
- Took minutes during meetings accurately preserving crucial details for future reference.
- Ensured accuracy of financial records with meticulous bookkeeping tasks.
- Enhanced communication between departments by arranging and coordinating meetings and conferences.
- Handled confidential documents securely maintaining privacy and trustworthiness within the firm.
- Improved executive workflow through management of schedules and itineraries.
- Liaised with other departments to maintain smooth flow of information across the organisation.
- preparing visa application forms,
- Recording and filing visa data,
- Translation (English - French and vice versa)
Education
Certificate of Higher Education - PROTOCOL AND DIPLOMACY
INT CENTER FOR PROTOCOL AND DIPLOMACY
LONDON 02.2020 - 07.2024
Certificate of Higher Education - MARKETING
CHARTERED INSTITUTE OF MARKETING (CIMG)
ACCRA 01.2016 - 08.2017
CENTRAL UNIVERSITY - MARKETING
MASTER OF BUSINESS ADMINISTRATION (MBA)
ACCRA 06.2011 - 02.2014
Bachelor of Arts - FRENCH AND ENGLISH
UNIVERSITY OF CAPE COAST
Cape Coast, Central Region 06.2005 - 08.2007
Higher National Diploma - BILINGUAL EXECUTIVE ASSISTANT
GHANA INSTITUTE OF BILINGUAL STUDIES
ACCRA 03.2000 - 09.2002
2ND DEGREE CERTIFICATE - FRENCH
ALLIANCE FRANCAISE D'ACCRA
ACCRA 02.1999 - 08.2000
Certificate of Higher Education - Finance for Non-Financial Executive
PRICEWATER HOUSE COOPERS
ACCRA 07.2015 - 07.2015
Prince2 (Foundation and Practitioner)
STERLING PROJECTS
05.2015 - 05.2015
Credit Risk Management
Temple Gate Consultancy
ACCRA 03.2010 - 03.2010
Project Management Professional
Merjja Technology
03.2010 - 03.2010
Investment
Data Bank Investment School
05.2008 - 05.2008
French as a Foreign Language
CIREL (Village du Benin - Lome)
LOME TOGO 05.2006 - 11.2006
CERTIFICATE OF PARTICIPATION - Broadcasting / Communication
Radio Broadcast Dev. Foundation
09.2003 - 09.2003
Skills
- Constructive criticism
- Influential communication
- Technical proficiency
- Performance metrics evaluation
Languages
ENGLISH
Fluent
French
Advanced
TWI
Native
Affiliations
- Reading publications on general social issues, writing, listening to music and watching documentary.
Timeline
ASSISTANT MARKETING MANAGER PROTOCOL
GHANA EXPORT IMPORT BANK
02.2020 - 10.2024
Certificate of Higher Education - PROTOCOL AND DIPLOMACY
INT CENTER FOR PROTOCOL AND DIPLOMACY
02.2020 - 07.2024
Certificate of Higher Education - MARKETING
CHARTERED INSTITUTE OF MARKETING (CIMG)
01.2016 - 08.2017
Certificate of Higher Education - Finance for Non-Financial Executive
PRICEWATER HOUSE COOPERS
07.2015 - 07.2015
Senior Research Development and Promotion, Officer
EXPORT DEV. AND AGRIC. INVESTMENT FUND (EDAIF)
06.2015 - 09.2016
Prince2 (Foundation and Practitioner)
STERLING PROJECTS
05.2015 - 05.2015
CENTRAL UNIVERSITY - MARKETING
MASTER OF BUSINESS ADMINISTRATION (MBA)
06.2011 - 02.2014
Credit Risk Management
Temple Gate Consultancy
03.2010 - 03.2010
Project Management Professional
Merjja Technology
03.2010 - 03.2010
MANAGER, MARKETING/PROTOCOL
GHANA EXPORT IMPORT BANK
02.2010 - Current
Investment
Data Bank Investment School
05.2008 - 05.2008
ACCOUNTS OFFICER
ECOBANK - EPROCESS INTERNATIONAL S.A
08.2007 - 07.2009
French as a Foreign Language
CIREL (Village du Benin - Lome)
05.2006 - 11.2006
Bachelor of Arts - FRENCH AND ENGLISH
UNIVERSITY OF CAPE COAST
06.2005 - 08.2007
Personal Assistant - (Deputy Director of Radio
GHANA BROADCASTING CORPERATION
05.2004 - 09.2005
CERTIFICATE OF PARTICIPATION - Broadcasting / Communication
Radio Broadcast Dev. Foundation
09.2003 - 09.2003
Bilingual Executive Assistant- Consular Section
BURKINA FASO EMBASSY ACCRA
01.2002 - 08.2005
Higher National Diploma - BILINGUAL EXECUTIVE ASSISTANT
GHANA INSTITUTE OF BILINGUAL STUDIES
03.2000 - 09.2002
2ND DEGREE CERTIFICATE - FRENCH
ALLIANCE FRANCAISE D'ACCRA
02.1999 - 08.2000
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