Atsoutse Pascal Ametonou
Accra
Summary
With more than 8 years in the ICT industry and varied work experience in the field of computing, networking and with excellent communication skills, and the ability to relate to all levels of technologies and social contacts. Goal oriented with a clear and concise vision of future objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Microsoft 365 Admin Support
Freelance / Upwork / Microsoft
11.2018 - Current
Infrastructure Technician
Network Expert Limited
08.2015 - 02.2018
- Ensures implementation of ICT strategies and introduction/implementation of new technologies focusing on achievement of the following results: Compliance with corporate information management and technology standards, guidelines and procedures
- Provision of inputs to elaboration of internal policies and procedures on the use of ICT
- Elaboration of the content of internal Standard Operating Procedures in ICT in consultation with office management
- Development and update of the ICT annual plan
- Provision of support to the use of corporate systems functionality for improved business
- Ensures effective functioning of hardware and software packages focusing on the achievement of the following results: Advice on maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components
- Supervision of the implementation of IT systems
- Development of new software packages for high impact results (e.g
- Office management system, electronic registry, etc) as required
- Ensures efficient networks administration focusing on achievement of the following results: Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access
- Ensure that the desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks Trouble-shooting and monitoring of network problems
- Response to user needs and questions regarding network access
- Maintenance of up-to-date parameters of information for the network clients and electronic mail
- Implementation of backup and restoration procedures for local drives
- Maintenance of backup logs
- Organization of off-site storage of backups
- Maintenance of measures in place for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities
- Provides web management services focusing on achievement of the following results: Identification of the opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, donor profile software, knowledge management systems)
- Creation and maintenance of web site and intranet ensuring that the content is updated and meets corporate requirements
- Provides administrative support focusing on achievement of the following results: Provision of advice on and assistance in procurement of new equipment for the Office, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids
- Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision
- Organization of trainings for the operations/ projects staff on ICT issues
- Maintenance of staff training profiles
- Synthesis of lessons learned and best practices in ICT
- Sound contributions to knowledge networks and communities of practice
Education
High School Diploma - Accounting And Finance
ITP Larousse
Kpalime TogoProfessional Diploma - IT System Network Engineering
IPMC Ghana
Accra01.2015
Skills
- MS Office (Word, Excel, Outlook, Power Point, Access)
- Instant messaging software
- VMware applications
- Cloud services: microsoft 365 , google workspace
- Firefox
- Chrome
- Safari
- Opera
- HEAT
- Remedy
- PCs
- Laptops
- Telephony Systems
- Printers
- Routers
- Modems
- LAN & VPN/Remote Connectivity
- TCP/IP
- Windows
- Unix
- NetWare Servers
- Citrix
- Install and Troubleshoot OS
- Install, configure and troubleshoot hardware and networking devices
- Climb and install mast/tower mast for Radio
- Cabling and configurations
- Cable and Wireless Networking
- Power and Universal network cable termination
- Work under pressure
- Manage details in complex environments
- Work in a fast-paced atmosphere
- Follow instruction
- Make decisions with little or no supervision
- Resolve customers’ complaints
Languages
English
French
Technology Proficiencies
MS Office (Word, Excel, Outlook, Power Point, Access), instant messaging software, VMware applications, Internet Explorer, Firefox, Chrome, Safari, Opera, HEAT, Remedy, PCs, Laptops, Telephony Systems, Printers, Routers, Modems, LAN & VPN/Remote Connectivity, TCP/IP, Windows, Unix, NetWare Servers, Citrix
Hobbies and Interests
- Searching for new product in the IT Industry
- Network Security Issues
- Monitoring network performance
- Listening to music
- Reading a book
Certification
- Microsoft 365 Certified: Enterprise Administrator Expert
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- A+ Certification
- Microsoft Certified solution expert 2012
Timeline
Microsoft 365 Admin Support
Freelance / Upwork / Microsoft
11.2018 - Current
Infrastructure Technician
Network Expert Limited
08.2015 - 02.2018
High School Diploma - Accounting And Finance
ITP Larousse
Professional Diploma - IT System Network Engineering
IPMC Ghana
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