Ashford Domah Asante
Obuasi
Summary
Self-motivated Systems and Network Administrator, brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Knowledgeable and oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Instrumental in bringing eighteen (18) years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines. Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with twelve (12) years of experience in mining and hospitality industry. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
20
20
years of professional experience
Work History
IT Manager
Lancaster (Golden Tulip) Kumasi City Hotel
11.2016 - Current
- Establishes network environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards
- Maximizes network and system performance by monitoring performance, troubleshooting problems and outages, scheduling updates, collaborating with network architects on network optimization
- Maintain and upgrade systems and software to improve efficiency, maintain and update the network and security infrastructure, by testing and implementing vendor security patches, implement workarounds for unpatched security vulnerabilities
- Undertake recovery actions in the event of system failure
- Establish and control system access and security levels
- Manage consulting resources who provide support to ICT related issues
- Maintain technical Support documentation in accordance with procedures and ensures SLA’s are met
- Manage all audio visuals (CCTV, TV etc).
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
IT & Operations Manager
Western Automobile Center
08.2015 - 05.2016
IT Manager
African Stellar Holdings
10.2011 - 06.2013
ICT Coordinator
Golden Tulip Hotel
Kumasi
11.2009 - 09.2011
Systems Support Officer
Anglogold Ashanti / Central African Gold
01.2005 - 01.2009
- Led the IT team to build up entire Network infrastructure after Anglogold Ashanti take over by Central African Gold
- Implementation of ACCPA ERP
Teacher
Ghana Education Service
- 01.2001
Education
IPMC Ghana
Kumasi, GhanaSkills
- Systems & Network Administration
- LAN/WAN Administration
- CCTV Solutions
- Project Management
- Training & Mentoring
- IT Asset Management
- Network Administration
- Technical Troubleshooting
- IT Infrastructure
- IT Procurement
- IT Budgeting
References
- Mr. Basil Hamadeh, General Manager, Lancaster Kumasi City Hotel, Kumasi, 050 222 5010
- Mr. Prosper Kwamla Gati, Financial Controller, Lancaster Accra Hotel, Accra, 024 464 4466, p.gati@lancasteraccra.com
- Mr. Isaac Amofa, Director, Westernoak Company Limited, Accra, 024 431 1275, iamofa@westernoakgh.com
Timeline
IT Manager
Lancaster (Golden Tulip) Kumasi City Hotel
11.2016 - Current
IT & Operations Manager
Western Automobile Center
08.2015 - 05.2016
IT Manager
African Stellar Holdings
10.2011 - 06.2013
ICT Coordinator
Golden Tulip Hotel
11.2009 - 09.2011
Systems Support Officer
Anglogold Ashanti / Central African Gold
01.2005 - 01.2009
IPMC Ghana
Teacher
Ghana Education Service
- 01.2001
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