Hi, I’m
Ashade Philip
Ho
Summary
I am a selfless and devoted young individual with trained abilities in information technology (IT). I want to work as a creative and imaginative employee with a positive work attitude in any organisation. I am hoping to get a job that will help me exhibit my interpersonal skills so that I may put my technical, managerial, and experience talents to good use in order to boost technology's reliability.
Overview
7
years of professional experience
Work History
M-KOPA GHANA
Cluster Leader and Sales Representatives
01.2023 - Current
Job overview
- Ensuring that customers are educated on the relevant M-KOPA products and processes
- Documenting all customer interactions on the provided systems
- Achieving and surpassing sales targets of M-KOPA products
- Ensuring M-POKA retail points standards and guidelines are adhered to
- Fostered relationships with customers to expand customer base and retain business
- Computed purchases and received and processed cash or credit payments
- Adhered to established policies and procedures when handling customer accounts
- Assisted with customer requests and answered questions to improve satisfaction
- Completed day-to-day duties accurately and efficiently
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional
- Monitored customers for signs of security concerns and escalated issues to management.
- Listened to customer needs and desires to identify and recommend optimal products.
National Identification Authority
NSS personnel
01.2022 - Current
Job overview
- Assisted in helping applicants go through verification procedures before issuing Ghana cards
- Assisted in printing citizenship cards for qualified Ghanaian applicants
- Assisted in investigating applicants before issuing cards out to qualified Ghanaians
- Assisted in making sure daily reports are made concerning number of applicants attended to
- Assisted with customer requests and answered questions to improve satisfaction
- Completed day-to-day duties accurately and efficiently
Happy Mission Enterprise
Momo agent
01.2018 - Current
Job overview
- Facilitating money transaction for customers
- Registering new mobile money customers
- Process cash withdrawals for registered and non-registered customers
- Assisted with customer requests and answered questions to improve satisfaction
Education
Ho Technical UniversityHo, Ghana
from Information Communication Technology
06.2023
Dodi-Papase Senior High Technical School
West Africa Senior School Certificate Examination (Technical)
01.2013
Prince of Peace Preparatory School
Basic Education Certificate Examination
01.2010
Skills
- IT support
- Data entry
- Cyber security measures and privacy
- Client relations
- Customer Focus
- Influential Leadership
References
- Mr. Richard Densu, Senior Manager: Enterprise Technology Operations, MTN GHANA, densu.richard@gmail.com, 0244304878
- Mr. Adolph Sedem Adu, Lecturer, Ho Technical University, 0249872278
- Mr. Emmanuel Kobla Bebli, Teacher, Dodi-Papase senior high school, 0246363203
Hobbies and Interests
- Professional groups
- Cadet
- Handball
Languages
English
Advanced (C1)
Timeline
Cluster Leader and Sales Representatives
M-KOPA GHANA
01.2023 - Current
NSS personnel
National Identification Authority
01.2022 - Current
Momo agent
Happy Mission Enterprise
01.2018 - Current
Ho Technical University
from Information Communication Technology
Dodi-Papase Senior High Technical School
West Africa Senior School Certificate Examination (Technical)
Prince of Peace Preparatory School
Basic Education Certificate Examination
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