ARTHUR MILLICENT AKUA
Accra
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Airport Women's Hospital
Accra
03.2023 - Current
- Monitor, track and organize department office organized and customer service oriented
- Served as initial point of contact to the facility, greet and register patients, provide a welcoming atmosphere for everyone, ensuring accurate and up-to-date information in the hospital's database, collecting and verifying patient information, insurance details, and medical history
- Assist with administrative duties, such as filing, data entry, and inventory management, directing patient appointments, including booking, rescheduling, and canceling appointments as needed and responding to patient inquiries in person, answering and transferring multi-line phone calls and via email, providing information about services, procedures, and hospital policies
- Confirming patients' insurance coverage, process necessary paperwork, and provide information on insurance policies and coverage
- Assist visitors in locating patients and provide information about hospital facilities and services, relay messages and information between patients, their families, and medical staff
- Stay updated on healthcare regulations, patient privacy laws (HIPAA), and hospital policies to ensure adherence
- Work closely with other hospital departments, such as nurses, doctors, and billing, to ensure seamless patient care
National Service Personnel
Ghacem Limited
Tema
11.2021 - 12.2022
- Performed administrative tasks such as filing, customer service inquiries, monthly reports, planning and scheduling events and submitting key procurement documents and follow ups
- Maintained customer records and follow up periodically with telephone, mail, or personal reminders of service due and reviewed new contractors data base and verified their identities
- Maintained good relationships with stakeholders
- Assisted in the management of leave administration, Service Request and Pick tickets
- Drafted correspondence including reports, memo's and documents preparation
Administrative Assistant (Internship)
Ghana Revenue Authority
Tema
08.2018 - 02.2019
- Facilitated and collect taxes, interest, and penalties on taxes due to the state with optimum efficiency, promoted tax compliance and tax education
- Assisted in combating tax fraud and evasion
- Co-operated with other competent law enforcement agencies and revenue agencies in other countries
- Assisted in preparing and publishing reports and statistics related to its revenue collection and worked to generate monthly sales and revenue targets as set by the sales manager
- Aided clients with TIN registration, handled correspondence and prepared and collaborated reports
Marketing Executive (Internship)
Wapco Filling Station and Mart
Tema
08.2016 - 06.2017
- Collected cash payment from customers and make change, or charge purchases to customers' credit cards and provide customer with receipts
- Activated fuel pumps and fill fuel tanks of vehicles with gasoline or diesel fuel to specified levels
- Prepared daily reports of fuel, oil, and accessory sales
- Sold and installed accessories, such as batteries, windshield wiper blades, fan belts, bulbs and headlamps
- Sold groceries
- Maintained customer records and follow up periodically with telephone, mail, or personal reminders of service due
- Provided customers with information about new products
Education
Bachelor of Arts Degree - Political Science with Archaeology
University of Ghana-Legon
09.2021
West African Senior School Certificate Examination -
Okuapemman Senior High School
05.2016
Skills
- Research Skills (literature review, data analysis)
- Critical Thinking (problem-solving, analytical reasoning)
- Communication Skills (written, verbal)
- Time Management (meeting deadlines)
- Interdisciplinary Skills (integration of knowledge)
- Strong committed to diversity, inclusion and creating a welcoming atmosphere to all
- Adaptability and Resilience (handling dynamic issues and friendly)
- IT Proficiency (Microsoft Office, research tools)
- Teamwork (collaborative skills)
- Ethical Awareness (research ethics)
- Leadership and Initiative (extracurricular activities)
Accomplishments
- Imperial Legacy, First Aid Training Award- Ghacem Limited, October 2022 - 2023.
- National Service Personnel of the Month Award at Ghacem Limited, November, December 2022.
- Academic performance Scholarship, The church of Pentecost- University of Ghana, 2017 - 2021
- Best behaved student of the Month Award at St. Gina School Complex, July 2012-2013
Volunteer Experience
- National Service Secretariat (Ghacem Chapter), Financial Secretary, 2021-11, 2022-12
- Career and Counselling Centre, University of Ghana, Legon, Volunteer, 2019-10, 2021-09
- Pentecost Students and Associates, Alumni coordinator, 2019-05, 2020-06
- Pentecost Students and Associates, Hall Representative, 2018-04, 2018-09
Training
First Aid Training course - Ghacem Limited (October 2022)
Timeline
Customer Service Representative
Airport Women's Hospital
03.2023 - Current
National Service Personnel
Ghacem Limited
11.2021 - 12.2022
Administrative Assistant (Internship)
Ghana Revenue Authority
08.2018 - 02.2019
Marketing Executive (Internship)
Wapco Filling Station and Mart
08.2016 - 06.2017
Bachelor of Arts Degree - Political Science with Archaeology
University of Ghana-Legon
West African Senior School Certificate Examination -
Okuapemman Senior High School
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