Archibald Bernasko Amponsah

(1) Liquefied Petroleum Gas volumetric (Lifting) analysis between the Gas Processing Plant/BIDEC’S

(2) Condensate volumetric (Lifting) analysis between GPP/BIDEC’S and quantity outturns at Tema Oil Refinery

(3) Condensate/Premix stock position monitoring and analysis between BIDECS and Tema Oil Refinery

(4) Bulk Road Vehicle safety monitoring and Management

(5) Pumpable Stock position analysis management of Condensate at Tema oil Refinery

(6) Periodic quantity analysis with BIDECS on stock lifting and differences.

(7) Tema Oil Refinery – Ghana National Gas Company settlement accounting in respect stock differences

MARKETING MANAGEMENT:

Management of Products and services and

coordination of Branch/Cluster marketing efforts and customer acquisition, satisfaction and retention through repeat quality service delivery and after sales services.

CUSTOMER SERVICES MANAGEMENT:

Develop strategies and plans to ensure the creation of excellent Service Culture within the designated area and be abreast with new service standards in the industry and make them adaptable to your territory. Pay particular attention to service delivery, customer complaints, turnaround time, and accuracy of delivery, ambiance and any other variable within service delivery acceptable by the business.

Ensure ambiance in all branches is conducive for branch work and develop a service blueprint that ensures speed and accuracy and avoid overcrowding in the branches.

OPERATIONS MANAGEMENT:

Develop growth strategy focused both on financial gains and customer satisfaction and retention.

Conduct research to identify new markets and customer needs.

Prepare sales contracts ensuring adherence to internal procedures, policies and guidelines (Executive Loan Deals)

Keep records of sales (both pipelines and closed) and report on them periodically (Report and documentation).

Build long-term relationships with new and existing customers (Relationship management)

Develop entry level staff into valuable salespeople (coaching)

Manage all human and material resources effectively to ensure efficiency and profitability at branch and cluster territories at all times and reports to Head offices all lapses.

Ensure and manage all customer requests delivery on or within turnaround time to ensure customer satisfaction, repeat visits and ensure reduction in customer complains.

Meet financial and operational profitability targets by ensuring strictly, all fees, commissions and charges are charged before close of business each day. And also manage profit against cost, and close every accounting year with positive variances.

Manage the liquidity of your branch and cluster by ensuring that deposits, vault balances and specie movement are always optimum and within insurable limits.

Ensure and manage at all times effective adherence to know your customer processes (KYC) at both branch and cluster levels.

Prepare weekly, monthly and quarterly returns of the branch and all clusters submit to the Head office. Also supervise the balancing of ledgers at branch and cluster levels, file and submit same to head office.

Support and critically assess loan appraisals and loan recommendations submitted to the credit officer before signing.

CONTROLS AND COMPLIANCE

Carry out periodic self-audit and making sure branch and cluster is compliant with acceptable operational guidelines of the business. Also follow up on audit controls and recommendations.

SALES

Work with stakeholders to ensure consistent lead generation and collaborate with sales leadership to create and train prospecting processes.

Train new salespeople to ensure success and manage day-to-day performance of all cluster sales and deliver reviews as well as working with all sales leadership to generate ideas for sales contests and motivational initiatives.

Lead and schedule daily, weekly and/or monthly team meetings with sales teams and leadership and track sales team metrics and report data to the Head, Regional Management and Head Retail Banking on a daily/weekly and monthly basis.

Coach and develop team members, locational managers and implement performance management plans according to the bank’s procedures.

Meet predetermined revenue goals through the activities of direct reports and forecast sales targets and ensure they are met by the team and also track and record activity on accounts and help to close deals to meet these targets.

Job Purpose:

Responsible for delivering the sales performance targets of the branch. This includes prospecting for new businesses through cross sale of umb/investment products and building, plus deepening customer relationships to generate growth and customer retention to achieve budgeted businesses and targets.

Create and manage a good credit portfolio. Monitor and reduce delinquencies (Over dues) and ensure full recovery of all advances. Be in charge of all overdue recoveries’ and refer where necessary.

Key responsibilities:

Provide inputs for the formulation and implementation of branch sales/marketing strategies and objectives.

Market for new businesses via sales calls and presentations and cross sale of UMB/investment banking products.

Arrange visits and maintain regular contacts with customers to build and deepen existing and grow new relationships.

Lead in the building of sales culture in the branch and amongst team members. Always prepare call reports on marketing activities.

Manage and maintain proper control of (KYC, CDD, and ANTI MONEY LAUNDERING etc.) in respect of customer’s accounts in compliance with Bank of Ghana regulations and requirements.

Prepare periodic reports on Branch Marketing/sales and credit operations for the attention of Business Manager/Senior Management, ensuring that all variances in relation to the set targets are properly explained.

Provide high service quality to customers in accordance with service quality standards. Provide direct supervision over direct sales agents in the branch, leading and coaching them to deliver their assigned sales targets.

Responsible for the preparation of credit applications (CA) for SMEs, PERSONAL AND SCHEME LOANS for onward submission to Head consumer banking credit (CBC) for approval.