Archibald Kwadwo Boateng
DESIGN/GRAPHICS
Accra
Summary
Enthusiastic Computer Engineering graduate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of technological advancements, in creative skills and training in various Computer Systems. Motivated to learn, grow and excel in company's Information and Technological needs. Organized at managing multiple priorities with a positive attitude, willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
GSS/CGI AGENT
DHL GHANA LIMITED
10.2022 - Current
- Performed daily checks on documents received from customers and the US Embassy based on the business policies
- Performed routine data entry and document management.
- Informed customers by mail or telephone of additional steps needed to obtain documents.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
- Collected, arranged and input information into database system.
Account Executive - Payables and Receivables
DHL GHANA
06.2022 - 10.2022
- Processed incoming payments in accordance with established financial policies.
- Prepared bills receivable, invoices and bank deposits.
- Maintained records by imaging invoices, debits and credits.
- Completed daily process adjustments to maintain accuracy and extra shifts to meet business needs.
- Trained new Interns on proper protocols and customer service standards.
- Reported financial data and updated financial records in ledgers and journals.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Collected and authorized payments of customers and couriers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
GSS REPRESENTATIVE
DHL Express
06.2021 - 06.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Attend to customer telephone calls and mails promptly to avoid on-hold wait times and also respond to customer requests for services and company information.
OPERATIONS DELIVERABLE AGENT
DHL Express
09.2020 - 06.2021
- Utilized comapany built softwares to complete job tasks, developing advanced proficiency.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Gathered, organized and input information into digital database.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Intern
GNPC
06.2018 - 08.2018
- Assisted the IT team members by crafting project research material for implementation.
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Installed, modified and repaired software and hardware to resolve technical issues.
Sales Intern
SCANCOM GHANA-MTN
06.2017 - 08.2017
- Contacted customers to immediately find resolutions for escalated issues.
- Consulted with businesses to supply accurate product and service information.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Built professional sales presentations to promote services to groups of potential customers.
Education
Bachelor of Science - Computer Engineering
UNIVERSITY oF GHANA
ACCRA GHANA08.2020
HIGH SCHOOL CERTIFICATE - GENERAL SCIENCE
ST. PETERS SENIOR HIGH
KWAHU-NKWATIA, GHANA06.2016
Skills
- Analytical skills
- Organization and Time management
- Document management
- Originality and Creativity
- Concept Development
- Presentation Planning
- Collaborative Team Player
- Adobe Creative Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
GSS/CGI AGENT
DHL GHANA LIMITED
10.2022 - Current
Account Executive - Payables and Receivables
DHL GHANA
06.2022 - 10.2022
GSS REPRESENTATIVE
DHL Express
06.2021 - 06.2022
OPERATIONS DELIVERABLE AGENT
DHL Express
09.2020 - 06.2021
Intern
GNPC
06.2018 - 08.2018
Sales Intern
SCANCOM GHANA-MTN
06.2017 - 08.2017
Bachelor of Science - Computer Engineering
UNIVERSITY oF GHANA
HIGH SCHOOL CERTIFICATE - GENERAL SCIENCE
ST. PETERS SENIOR HIGH
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