Summary
Overview
Work History
Education
Skills
Secondary Education
Computer Literacy - Skills
Training
Hobbies and Interests
Personal Information
References
Timeline
Generic

Archibald Bernasko Amponsah

Accra

Summary

Expert in driving efficient, service-oriented operations that support organizational growth. Demonstrated ability in policy implementation, strategic planning, and problem-solving. Skilled in engaging stakeholders to build consensus and facilitate necessary change.

Overview

22
22
years of professional experience

Work History

Commercial Operations Officer/NGL’s Unit

Ghana National Gas Co. Ltd
Greater Accra
03.2023 - Current
  • Liquefied Petroleum Gas volumetric (lifting) analysis between the Gas Processing Plant and BIDEC’s.
  • Condensate volumetric (lifting) analysis between Gas Processing Plants (GPP/BIDEC) and quantity outturns at the Tema Oil Refinery.
  • Condensate/Premix stock position monitoring and analysis between BIDECS and Tema Oil Refinery.
  • Bulk road vehicle safety monitoring and management.
  • Pumpable stock position analysis management of condensate at the Tema Oil Refinery in terms of marketing and export.
  • Periodic quantity analysis with BIDECS on stock liftings and differences.
  • Tema Oil Refinery – Ghana National Gas Company settlement accounting in respect of stock differences.
  • Deliver revenue of ≥90% of $118.9 million by December 31, 2025, revenue forecast for Gas Services.
  • Deliver LPG revenue of ≥90% of $41.4 million by December 31, 2025, and the revenue forecast for LPG.
  • Deliver the 2025 revenue forecast for condensate of ≥90% of $10.5 million by December 31, 2025.
  • Conclude commercial negotiations with one (1) pentanes customer by December 31, 2025.

Business Development Manager / Cluster Manager

GN Bank
08.2015 - 12.2018
  • Management of products and services, and coordination of branch/cluster marketing efforts, customer acquisition, satisfaction, and retention through repeat quality service delivery and after-sales services.
  • Develop strategies and plans to ensure the creation of an excellent service culture within the designated area, be abreast of new service standards in the industry, and make them adaptable to your territory.
  • Ensure the ambiance in all branches is conducive to branch work, and develop a service blueprint that ensures speed and accuracy, and avoids overcrowding in the branches.
  • Develop a growth strategy focused on both financial gain and customer satisfaction, and retention.
  • Conduct research to identify new markets and customer needs.
  • Prepare sales contracts, ensuring adherence to internal procedures, policies, and guidelines (Executive Loan Deals).
  • Keep records of sales (both pipelines and closed), and report on them periodically (report and documentation).
  • Build long-term relationships with new and existing customers (relationship management).
  • Develop entry-level staff into valuable salespeople, coaching.
  • Manage all human and material resources effectively to ensure efficiency and profitability at branch and cluster territories at all times, and report to head offices all lapses.
  • Ensure and manage all customer requests for delivery on or within turnaround time to ensure customer satisfaction, repeat visits, and ensure a reduction in customer complaints.
  • Meet financial and operational profitability targets by ensuring that all fees, commissions, and charges are charged before the close of business each day.
  • Manage the liquidity of your branch and cluster by ensuring that deposits, vault balances, and specie movement are always optimum and within insurable limits.
  • Ensure and manage, at all times, effective adherence to know your customer processes (KYC) at both the branch and cluster levels.
  • Prepare weekly, monthly, and quarterly returns of the branch and all clusters, and submit them to the head office.
  • Support and critically assess loan appraisals and loan recommendations submitted to the credit officer before signing.
  • Carry out periodic self-audits, and make sure your branch and cluster are compliant with the acceptable operational guidelines of the business.
  • Work with stakeholders to ensure consistent lead generation, and collaborate with sales leadership to create and train prospecting processes.
  • Train new salespeople to ensure success, and manage the day-to-day performance of all cluster sales, and deliver reviews, as well as work with all sales leadership to generate ideas for sales contests and motivational initiatives.
  • Lead and schedule daily, weekly, and/or monthly team meetings with sales teams and leadership, and rack sales team metrics, reporting data to the Head of Regional Management and Head of Retail Banking on a daily, weekly, and monthly basis.
  • Coach and develop team members, locational managers, and implement performance management plans according to the bank’s procedures.
  • Meet predetermined revenue goals through the activities of direct reports, forecast sales targets, and ensure they are met by the team.

Bank Relationship Manager

UMB Bank
10.2013 - 11.2014
  • Responsible for delivering the sales performance targets of the branch.
  • This includes prospecting for new businesses through cross sale of UMB/investment products and building plus deepening customer relationships to generate growth and customer retention to achieve budgeted businesses and targets.
  • Create and manage a good credit portfolio.
  • Monitor and reduce delinquencies (Over dues) and ensure full recovery of all advances.
  • Provide inputs for the formulation and implementation of branch sales/marketing strategies and objectives.
  • Market for new businesses via sales calls and presentations and cross sale of UMB/investment banking products.
  • Arrange visits and maintain regular contacts with customers to build and deepen existing and grow new relationships.
  • Lead in the building of sales culture in the branch and amongst team members.
  • Always prepare call reports on marketing activities.
  • Manage and maintain proper control of (KYC, CDD, and ANTI MONEY LAUNDERING etc.) in respect of customer’s accounts in compliance with Bank of Ghana regulations and requirements.
  • Prepare periodic reports on Branch Marketing/sales and credit operations for the attention of Business Manager/Senior Management, ensuring that all variances in relation to the set targets are properly explained.
  • Provide high service quality to customers in accordance with service quality standards.
  • Provide direct supervision over direct sales agents in the branch, leading and coaching them to deliver their assigned sales targets.
  • Responsible for the preparation of credit applications (CA) for SMEs, PERSONAL AND SCHEME LOANS for onward submission to Head consumer banking credit (CBC) for approval.

Operations Management

UMB Bank
Greater Accra
10.2003 - 11.2014
  • Provided support to staff members on a variety of projects related to operations management.
  • Provided guidance on complex decisions related to operations management.
  • Researched best practices in the industry for front-end operations management.
  • Assisted in developing new policies and procedures related to operations management.
  • Provided business advice to entrepreneurs on a variety of topics, such as financial forecasting, marketing strategies, and operations management.
  • Prepared weekly updates regarding progress on projects related to game operations management.
  • Conducted regular reviews of existing policies and procedures related to operations management.
  • Implemented innovative approaches for improving efficiency in all aspects of tour operations management.
  • Ensured compliance with all applicable laws and regulations pertaining to operations management.
  • Maintained up-to-date knowledge of industry trends and best practices related to operations management and customer service delivery.
  • Assisted in the development of policies and procedures related to operations management activities.
  • Organized training sessions for employees on best practices related to operations management.
  • Conducted research into industry best practices related to operations management.
  • Advised clients on best practices related to business processes, technology implementations, and operations management.
  • Coached, mentored and trained team members on sales techniques, operations management practices, customer service skills.
  • Prepared presentations for senior management outlining proposed changes or initiatives related to operations management.
  • Monitored fuel costs, mileage rates and other expenses related to operations management tasks.
  • Reviewed reports on nonconforming products and collaborated with operations management to determine root causes of defects.

Education

MBA - Business Administration (Marketing Option)

Methodist University - University of Ghana
Accra
05-2012

MBA - Oil Gas And Energy Management

UniCaf University in Zambia
Zambia

Bachelor of Science - Management With Computing

Kwame Nkrumah University of Science And Technology
Ashanti Region, Ghana
07-2007

LLB LAW - Bachelor of Law

Kings University College
Accra
05.2024

Graduate Diploma, Management Studies - Business Administration

Institute of Commercial Management
United Kingdom
09-2008

Diploma Marketing Management - Marketing Management

Institute of Commercial Management
United Kingdom
04-2001

PGP Certificate - Health Safety & Environment Engineering

IIMTS
India
02-2021

Certificate - Natural Gas

The State University of New Your
United States Of America - Online Short Course
05-2025

Skills

  • Marketing management
  • Business development
  • Cost reduction strategies
  • Energy management
  • Regulatory compliance
  • Project management
  • Customer service
  • Marketing research
  • Workforce planning
  • Sales projections preparation
  • Safety management
  • Cost analysis and savings
  • Strategic planning and execution
  • Market analysis
  • Data analysis
  • Risk assessment
  • Sales negotiation
  • Budget development
  • Business administration
  • Budget management
  • Performance appraisal
  • Marketing

Secondary Education

Swedru Secondary School, 08/01/89, 06/30/96

Computer Literacy - Skills

Microsoft Office Suite (2007 – 2010)

Training

  • Gas to Power Business Analysis, Ministry of Finance
  • Applied Decision Modeling with Excel, CEIBS

Hobbies and Interests

  • Writing of Research Papers
  • Reading
  • Social networking
  • Cooking
  • Music
  • Movies

Personal Information

  • Number of Children: 3
  • Gender: Male
  • Nationality: Ghanaian

References

  • Mr. Sylvester Cudjoe, Manager Com. Operations, GNGLC, Sylvester.cudjoe@ghanagas.com.gh, 0505941887, 0242771125, Commercial Manager
  • Mr. Francis Kwapong, Deputy Head, Enterprise Risk, Universal Merchant Bank GH ltd, franciskwapong@gmail.com, 0244621789, 0264621789, Former Manager

Timeline

Commercial Operations Officer/NGL’s Unit

Ghana National Gas Co. Ltd
03.2023 - Current

Business Development Manager / Cluster Manager

GN Bank
08.2015 - 12.2018

Bank Relationship Manager

UMB Bank
10.2013 - 11.2014

Operations Management

UMB Bank
10.2003 - 11.2014

MBA - Business Administration (Marketing Option)

Methodist University - University of Ghana

MBA - Oil Gas And Energy Management

UniCaf University in Zambia

Bachelor of Science - Management With Computing

Kwame Nkrumah University of Science And Technology

LLB LAW - Bachelor of Law

Kings University College

Graduate Diploma, Management Studies - Business Administration

Institute of Commercial Management

Diploma Marketing Management - Marketing Management

Institute of Commercial Management

PGP Certificate - Health Safety & Environment Engineering

IIMTS

Certificate - Natural Gas

The State University of New Your

Similar Profiles

CREATE PROFILE
Archibald Bernasko Amponsah