Football,table tennis
Appiah Emmanuel Amankwah
Information Technology Specialist
Accra,Greater Accra
Summary
Innovative professional with proven track record of driving engagement through creative strategies. Expert in developing and implementing successful campaigns to maximize ROI and bottom-line results. Skilled in crafting compelling content focused on building relationships with customers and increasing conversions.
Overview
12
12
years of professional experience
16
16
years of post-secondary education
1
1
Language
Work History
Sales Manager
Gadgetmaniak
Accra
03.2016 - Current
- Assembling of high end computers for Media/Gaming and high end graphics
- Managed paid advertising campaigns, ensuring optimal return on investment through continuous monitoring and adjustment of ad spend.
- Increased brand visibility by creating and implementing targeted social media campaigns.
- Enhanced customer loyalty and satisfaction by promptly addressing inquiries and resolving issues on social media platforms.
- Maintained office PCs, networks and mobile devices.
- As result of social media campaigns,sold over thousands of electronic devices.
- Received from calls and managed more than 100 calls per day from customers through social media campaigns.
IT Technician
Marshals University College
Accra
1 2015 - 01.2016
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Configured systems according to prescribed software and hardware frameworks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Streamlined IT support processes, resulting in increased productivity within department.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within department.
Assistant I.T supervisor
District Health Administration
01.2012 - 01.2014
- Optimized hardware infrastructure with strategic equipment upgrades, reducing maintenance costs.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Served as liaison between IT department and executive leadership team, effectively communicating project updates and strategic initiatives.
- Conducted regular audits of hardware and software assets, identifying areas for improvement or replacement as needed to maintain optimal performance levels within organization's infrastructure.
- Streamlined IT processes through development of comprehensive documentation and procedural guidelines.
Education
Bachelor of Science - Information Technology
Ghana Technology University College
Accra 09.2008 - 09.2024
Skills
Social Media and Promotions
Paid Advertising
Data Entry
Generating Brand Awareness
Direct Sales
Desktop Technical Support
Hardware Installation
Application installations
Technical Support
Remote Support
Wireless Networking
Operating system management
Roles And Responsibilities
- Installing new software and ensuring windows is up to date
- Repairing office equipment’s, computers and copiers, replacing of their parts
- Troubleshooting local area network, switches and routers
- Responding to technical enquiries
- Keeping files and records
Accomplishments
- Increase in customer turnout for the company over a short period of time
- Training of other staff members on the use of office equipments.
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
Career And Personal Profile
I am a purposeful, diligent, focused and loyal young man who has obtained a degree in Information Systems (I.T) has about 3 year working experience in IT, Client Service Management, networking and data power management. I look forward to working in a challenging institution that will put my skills to the best use.
Educational Records
- 2008 - 2012, Ghana Telecom University College, BSc. Information technology (Operating systems, Networking, Database Administration, VB, VB.net, Java, HTML, Project Management & others)
- 2001 - 2004, Kumasi High School, General Arts
- 2004 - 2005, Ikes Computer Limited, Introduction to computing (Microsoft Office, Corel Draw, Adobe Photoshop, Pc Hardware)
Office Equipments
Extensive knowledge in the acquisition, sales and repair of office equipments such as printers, photocopiers, computers. Sourcing for good and working office equipment’s and supplies.
Strength And Ability
- Self-Motivated
- Quickly Adjustable to Environment
- Team Player
- Creative
- Ability to work for long hours with little or no supervision.
- Ability to learn quickly on the job.
Personal Information
- Age: 39
- Gender: Male
- Nationality: Ghanaian
References
- Rev J. Adu Appiah, Presby Church of Ghana, 0243401836
- Mr Dominic Louis (Lecturer), Ghana Technology University College, 0248686100
- Mr Ike Adinkra, Juaso District Hospital, 0243788290
Interests
Timeline
Sales Manager
Gadgetmaniak
03.2016 - Current
Assistant I.T supervisor
District Health Administration
01.2012 - 01.2014
Bachelor of Science - Information Technology
Ghana Technology University College
09.2008 - 09.2024
IT Technician
Marshals University College
1 2015 - 01.2016
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