Summary
Overview
Work History
Education
Skills
Websites
References
Hobbies and Interests
Timeline
BusinessDevelopmentManager

ADWOA POKUAA ASANTE

Accra

Summary


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills to improve efficiency.

Overview

5
5
years of professional experience

Work History

Team Lead & Customer Success Officer

Talamus Ghana Limited
06.2022 - Current
  • Direct and supervise team of four engaged in business development and technical support.
  • Enhance overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborate with other team leads to create detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
  • Nurture long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
  • Assist in recruitment of new team members, to hire very qualified personnel to enhance productivity.
  • Reduce churn rate and win churned customers back as well work on increasing referrals from existing clients.

Technical Support Officer

Talamus Ghana Limited
08.2021 - 06.2022
  • Configured hardware, devices, and the Talamus Inventory Management System (TIMS) as part of set up for clients as well as created user accounts and assigned roles and permissions.
  • Improved customer satisfaction by resolving technical issues in a timely manner.
  • Assisted in the development of customized features on the TIMS tailored to meet specific client demands.
  • Delivered remote support services to clients across multiple locations, enabling swift issue resolution without the need for on-site visits.
  • Tested new software and features prior to deployment.

Executive Assistant to CEO and COO

Unique Floral Limited
08.2020 - 06.2021
    • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
    • Improved office efficiency by implementing new filing systems and document management processes.
    • Managed executive calendars, scheduling meetings and coordinating travel arrangements to optimize time.
    • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
    • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
    • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
    • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
    • Performed comprehensive research to facilitate the meticulous preparation of orders for a diverse range of botanical products, including flowers, plants, seeds, and assorted imported items, ensuring seamless operations within the designated outlets.

End User Support

University Of Ghana Computing Systems
09.2018 - 10.2019
    • Functioned as the primary point of contact, offering assistance to the University community for a wide range of basic IT-related challenges, and directed individuals to the appropriate units or offices when necessary.
    • Monitored system operations to validate proper functionality, identify errors, and deliver requisite technical support.
    • Conducted occasional diagnostic assessments on computers within the labs to ensure optimal functionality.
    • Collaborated in content development on the SAKAI Learning Management System platform and conducted training sessions for both students and lecturers to enhance their proficiency in utilizing the platform.
    • Provided on-site IT support by actively engaging in field visits to assist lecturers and other university staff with their IT-related issues.
    • Assumed the role of technical support and invigilator during internal and external examinations conducted in the labs of UGCS.

Education

Bachelor of Arts - Information Studies With Study of Religions

UNIVERSITY OF GHANA
Accra, Ghana
05.2018

Skills

  • Organizational Proficiency
  • Teamwork and Collaboration
  • Administrative Support
  • Effective Communication Skills
  • Documentation and Reporting
  • Support System Management
  • Application Installations
  • Computer Literacy and Microsoft Office Suite Proficiency

References

  • Christolite Clottey, Administrator/HR, Talamus Health Ghana, ghadmin@talamushealth.com, 0540304529
  • Mr. Walter J.A Brown, Senior IT Assistant, UGCS, wjabrown@ug.edu.gh, 0555904253/0264097893
  • Mr. Lovelace Arko Essiam, COO, Unique Floral Limited, loveessiam@gmail.com, 0244756909

Hobbies and Interests

  • Reading
  • Cooking
  • Event Planning
  • Road Trips

Timeline

Team Lead & Customer Success Officer

Talamus Ghana Limited
06.2022 - Current

Technical Support Officer

Talamus Ghana Limited
08.2021 - 06.2022

Executive Assistant to CEO and COO

Unique Floral Limited
08.2020 - 06.2021

End User Support

University Of Ghana Computing Systems
09.2018 - 10.2019

Bachelor of Arts - Information Studies With Study of Religions

UNIVERSITY OF GHANA

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ADWOA POKUAA ASANTE