ADWOA POKUAA ASANTE
Accra
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills to improve efficiency.
Overview
5
5
years of professional experience
Work History
Team Lead & Customer Success Officer
Talamus Ghana Limited
Kumasi, Ghana
06.2022 - Current
- Direct and supervise team of four engaged in business development and technical support.
- Enhance overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborate with other team leads to create detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
- Nurture long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Assist in recruitment of new team members, to hire very qualified personnel to enhance productivity.
- Reduce churn rate and win churned customers back as well work on increasing referrals from existing clients.
Technical Support Officer
Talamus Ghana Limited
Accra, Ghana
08.2021 - 06.2022
- Configured hardware, devices, and the Talamus Inventory Management System (TIMS) as part of set up for clients as well as created user accounts and assigned roles and permissions.
- Improved customer satisfaction by resolving technical issues in a timely manner.
- Assisted in the development of customized features on the TIMS tailored to meet specific client demands.
- Delivered remote support services to clients across multiple locations, enabling swift issue resolution without the need for on-site visits.
- Tested new software and features prior to deployment.
Executive Assistant to CEO and COO
Unique Floral Limited
Accra, Ghana
08.2020 - 06.2021
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Improved office efficiency by implementing new filing systems and document management processes.
- Managed executive calendars, scheduling meetings and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Performed comprehensive research to facilitate the meticulous preparation of orders for a diverse range of botanical products, including flowers, plants, seeds, and assorted imported items, ensuring seamless operations within the designated outlets.
End User Support
University Of Ghana Computing Systems
Accra, Ghana
09.2018 - 10.2019
- Functioned as the primary point of contact, offering assistance to the University community for a wide range of basic IT-related challenges, and directed individuals to the appropriate units or offices when necessary.
- Monitored system operations to validate proper functionality, identify errors, and deliver requisite technical support.
- Conducted occasional diagnostic assessments on computers within the labs to ensure optimal functionality.
- Collaborated in content development on the SAKAI Learning Management System platform and conducted training sessions for both students and lecturers to enhance their proficiency in utilizing the platform.
- Provided on-site IT support by actively engaging in field visits to assist lecturers and other university staff with their IT-related issues.
- Assumed the role of technical support and invigilator during internal and external examinations conducted in the labs of UGCS.
Education
Bachelor of Arts - Information Studies With Study of Religions
UNIVERSITY OF GHANA
Accra, Ghana05.2018
Skills
- Organizational Proficiency
- Teamwork and Collaboration
- Administrative Support
- Effective Communication Skills
- Documentation and Reporting
- Support System Management
- Application Installations
- Computer Literacy and Microsoft Office Suite Proficiency
References
- Christolite Clottey, Administrator/HR, Talamus Health Ghana, ghadmin@talamushealth.com, 0540304529
- Mr. Walter J.A Brown, Senior IT Assistant, UGCS, wjabrown@ug.edu.gh, 0555904253/0264097893
- Mr. Lovelace Arko Essiam, COO, Unique Floral Limited, loveessiam@gmail.com, 0244756909
Hobbies and Interests
- Reading
- Cooking
- Event Planning
- Road Trips
Timeline
Team Lead & Customer Success Officer
Talamus Ghana Limited
06.2022 - Current
Technical Support Officer
Talamus Ghana Limited
08.2021 - 06.2022
Executive Assistant to CEO and COO
Unique Floral Limited
08.2020 - 06.2021
End User Support
University Of Ghana Computing Systems
09.2018 - 10.2019
Bachelor of Arts - Information Studies With Study of Religions
UNIVERSITY OF GHANA