ANTWI BOASIAKO ISAAC
Accra
Summary
My expertise in sales strategy development, market analysis, and customer relationship management allows me to provide comprehensive solutions to my clients. I excel in creating and executing effective sales plans, providing customized training and coaching programs to sales teams, and conducting market research to identify new opportunities. My goal is to help businesses increase revenue and improve their sales strategies. With extensive experience in the sales industry, I bring a wealth of knowledge to identifying potential clients, establishing long-lasting relationships, and closing deals. I have a proven track record of exceeding sales targets and achieving business objectives.
Overview
8
8
years of professional experience
Work History
Sales Executive
CEQA Foods & Beverages Limited
11.2023 - Current
- Provide excellent customer service to enhance the overall dining experience
- Address customer inquiries, resolve complaints, and ensure customer satisfaction
- Promote menu items, specials, and promotions to maximize sales
- Use upselling techniques to suggest additional items or premium options to increase the average transaction value
- Take customer orders accurately, ensuring special requests and dietary restrictions are communicated to the kitchen staff
- Input orders into the POS (Point of Sale) system promptly and efficiently
- Possess a comprehensive understanding of the menu, including ingredients, preparation methods, and potential allergens
- Answer customer questions regarding menu items, preparation techniques, and beverage pairings
- Handle reservations and walk-in customers effectively
- Coordinate with the host/hostess and kitchen staff to manage seating arrangements efficiently
- Serve food and beverages to customers in a timely and professional manner
- Ensure tables are set correctly, and dining areas are clean and well-maintained
- Process customer payments accurately, including cash, credit cards, or other forms of payment
- Provide receipts and handle any payment-related inquiries
- Actively promote special events, promotions, and loyalty programs to encourage repeat business
- Distribute promotional materials or share information about upcoming events
- Collaborate with kitchen staff, management, and other team members to ensure a smooth and efficient workflow
- Communicate customer feedback to relevant staff members for continuous improvement
- Adhere to health and safety regulations, ensuring a clean and sanitary environment
- Follow responsible alcohol service guidelines and verify the legal drinking age
- Provide sales reports to management and contribute to analyzing sales trends
- Assist in developing strategies to enhance overall restaurant sales
- Stay informed about new menu items, ingredients, and culinary trends to better assist customers and provide recommendations
- Develop and maintain positive relationships with regular customers
- Encourage feedback and address concerns to build customer loyalty.
Sales Executive
Somoco Ghana Limited
07.2023 - 10.2023
- Answer customers' questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing
- Cross-sell products
- Building brand awareness and establishing presence
- Provide accurate information (e.g
- Product features, pricing and after-sales services)
- Building and maintaining relationships with new and existing customers
- Presenting monthly sales reports to management
- Assisting with customer complaints and resolving issues in a timely manner.
Life Insurance Sales Executive
KEK Insurance Brokers
09.2022 - 06.2023
- Conducting market research and identifying potential customers
- Developing and implementing sales strategies to meet or exceed sales targets
- Training new recruits
- Building and maintaining relationships with new and existing customers
- Presenting monthly sales reports to management
- Assisting with customer complaints and resolving issues in a timely manner.
Environmental and Social Safeguards Officer
B.N.F Company Limited
10.2021 - 08.2022
- Apply, expand and consolidate knowledge on project preparation, especially in regards to environmental and social safeguards, in a real working environment
- Active participation in the preparation of environmental and social safeguards instruments, including research for the development of environmental and social baselines
- Participate in the revision of existing environmental and social instruments, as well as in the implementation of the instruments
- Learn from real situations how to work in a team and deliver quality products within set timeframes
- Learning through practical experience
- Understanding of international organization's' project management practices
- Knowledge of GAMA/GKMA project management systems, including advanced technology platforms.
Sales Supervisor
Forever Living Products Ghana
12.2020 - 09.2021
- Sold directly to individuals and served as a distributor of goods and services
- Led and trained individuals to build and manage their own sales force by recruiting and training
- Determined customer needs by asking relevant questions and listening actively to the responses
- Interviewed clients to analyze dietary habits and overall health.
National Service Personnel
Ga East Municipal Hospital
09.2020 - 08.2021
- Served as OPD cashier
- Prepared and updated journals
- Served as mortuary account officer
- Prepared patient bills in regards to the hospital's ratios
- Provide accurate and complete information to queries made by patients and visitors in a professional way.
- Introduced standardized documentation practices, improving record-keeping accuracy and enabling data-driven decision making.
Enumerator, PHC 2021
Ghana Statistical Service
05.2021 - 07.2021
- Interviewed residents in assigned areas
- Explained the purpose of the Census
- Recorded information provided by respondents and sync with Headquarters
- Maintained and submitted records of hours worked.
Audit Board Member
Business House Junior Common Room, UGBS Legon
12.2018 - 12.2019
- Provided recommendations to improve weak internal controls
- Investigated instances of possible fraud, even those considered immaterial
- Performed reconciliations of financial and operating information
- Performed tests to check financial information
- Provided oversight of the financial reporting process.
- Fostered collaboration among board members, promoting open communication and shared decision making.
Farm Manager
ABF Farm
02.2018 - 04.2019
- Developed advanced understanding of animal farm operations, including purchasing needs and labour requirements
- Checked farmland for issues in need of attention, such as fences to mend, broken pipes to fix, disease and condition of the birds
- Adjusted production strategies, accounting for changing factors such as weather conditions
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance and minimizing waste
- Purchased supplies such as feed and medication
- Analysed eggs to measure optimum fertilization for maximum chicks and keeps production
- Spearheaded efficiency improvements targeted on optimizing egg production and exceeding financial targets
- Used recognized breeding practices to stabilized and improve inventory of the birds
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Carried out checks to ensure compliance with relevant regulations
- Handled the day-to-day running of incubator machines, ensuring high levels of productivity and hatchery progression
- Monitored multiple databases to keep track of all company inventory.
Intern
Ghana Audit Service
05.2017 - 09.2017
- Provided general office assistance such as filing, printing, scanning and photocopying
- Familiarised myself with the client's business
- Reviewed client's financial systems
- Performed tests to check financial information
- Built a relationship with clients and advised them on areas for improvement.
English Language Teacher
Providence School
09.2016 - 10.2016
- Developed positive improvements in vocabulary and sentence structure through well explained lessons
- Handled inappropriate student conduct calmly and professionally through developed behavior management techniques in line with school policies
- Ensured continued student progress and development through numerous tests
- Maintained a positive classroom environment through continued enthusiasm for the curriculum and tireless commitment to every student
- Developed outstanding professional relationships with pupils and parents, instilling a framework of continued educational and personal support
- Built student confidence in understanding of tone, style and register to deliver high-quality verbal and written work
- Performed secretarial functions for the school.
Field Interviewer
Marketing Support Consultancy Limited
06.2016 - 09.2016
- Supported MSC Ltd in improving operations and resolving issues to deliver top-notch customer service
- Conducted daily field interviews with people from diverse backgrounds
- Worked under the instructions of supervisors to ensure achievement of daily targets.
Education
BSC. Business Administration (Accounting) - Accounting
University of Ghana
Accra06.2020
WASSCE - General Arts
Asanteman Senior High School
Kumasi05.2016
BECE -
Providence Junior High School
Kumasi06.2013
Skills
- Managing operations
- Overseeing employees
- Excellent communication skills
- Troubleshooting
- Inventory/Data management
- Excellent customer service skills
- Resource allocation
- Microsoft Office proficient
- Conflict resolution
- Well organized
- Team player
- Powerful negotiator
- Budgeting
- Attention to detail
References
Available upon request.
Timeline
Sales Executive
CEQA Foods & Beverages Limited
11.2023 - Current
Sales Executive
Somoco Ghana Limited
07.2023 - 10.2023
Life Insurance Sales Executive
KEK Insurance Brokers
09.2022 - 06.2023
Environmental and Social Safeguards Officer
B.N.F Company Limited
10.2021 - 08.2022
Enumerator, PHC 2021
Ghana Statistical Service
05.2021 - 07.2021
Sales Supervisor
Forever Living Products Ghana
12.2020 - 09.2021
National Service Personnel
Ga East Municipal Hospital
09.2020 - 08.2021
Audit Board Member
Business House Junior Common Room, UGBS Legon
12.2018 - 12.2019
Farm Manager
ABF Farm
02.2018 - 04.2019
Intern
Ghana Audit Service
05.2017 - 09.2017
English Language Teacher
Providence School
09.2016 - 10.2016
Field Interviewer
Marketing Support Consultancy Limited
06.2016 - 09.2016
BSC. Business Administration (Accounting) - Accounting
University of Ghana
WASSCE - General Arts
Asanteman Senior High School
BECE -
Providence Junior High School
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