ANTONIA MENSAH
Accra,
Summary
Strategic and results-driven professional with over 4 years of experience leading people operations, project delivery, and business support functions across Africa and Europe. Leveraging CIPD Level 7 qualification and MSc in International Human Resource Management, possess a strong foundation in managing end-to-end processes and implementing policy frameworks. Recognised for ability to manage cross-functional projects, optimise operations, and deliver practical solutions that enhance team performance, compliance, and organisational efficiency. Proactive approach and strong stakeholder management skills excel at delivering high-impact solutions in fast-paced and evolving environments.
Overview
9
9
years of professional experience
Work History
Interim HR Manager
Nuffield Orthopedic Clinic
12.2023 - 05.2024
- Spearheaded HR operations for the entire healthcare facility during a critical transition period, reporting directly to senior leadership.
- Audited and digitised over 100 employee records, ensuring alignment with internal standards and Ghanaian labour laws.
- Reworked and reissued employment documents including contracts, variation letters, and probation confirmations.
- Revised all organisational job descriptions, embedding KPIs to support performance tracking and clear role accountability.
- Developed and implemented HR SOPs and refreshed core policies including grievance, disciplinary, and safeguarding procedures.
- Managed full-cycle recruitment for administrative and core functional roles, and led onboarding processes.
- Participated in clinical staff recruitment panels, serving as lead note-taker to maintain process transparency and documentation accuracy.
- Provided case management and guidance for complex Employee Relations (ER) issues, including grievances and performance management.
- Co-designed and rolled out a new staff performance review framework and training calendar.
- Acted as strategic HR advisor, aligning people operations with healthcare delivery goals and compliance requirements.
HR Consultant
Freelance
10.2022 - 05.2024
- Worked with businesses to support with short-term HR projects.
- Designed recruitment packages which include, assessment metrics, interview questions, job descriptions, interview assessments and more.
- Partnered with start-ups and small businesses to build foundational HR infrastructure and ensure operational compliance with labour regulations.
- Conducted HR audits and organisational needs assessments, producing actionable reports that guided business leaders in prioritising HR improvements.
- Designed and implemented scalable HR policies and employee handbooks, tailored to business dynamics.
- Created and maintained critical HR documentation, including employment contracts, offer letters, probation confirmations, variation agreements, and exit documentation.
- Developed SOPs for onboarding, offboarding, leave management, and disciplinary procedures to streamline HR operations.
- Built tracking systems using Excel/Google Sheets for leave, attendance, training, and onboarding status to support data-driven decision-making.
- Designed comprehensive training materials and toolkits for internal workshops and external webinars, covering topics such as employee wellbeing, mindfulness, diversity and inclusion, employee relations, and workplace conduct.
- Provided HR advisory services to founders and senior leaders, supporting employee relations, disciplinary action, and team structuring.
HR Consultant
CarvinClay People Development
05.2020 - 01.2022
- Delivered a wide range of HR services and operations to a number of external businesses with ranging staff strength across Africa and Europe.
- Oversaw and executed high-impact HR projects for clients with workforces ranging from 20 to 500+ employees.
- Acted as project lead on major transformation initiatives and policy integrations.
- Partnered with CEOs and executive leadership to create HR frameworks supporting business scale-up and compliance.
- Directed client recruitment operations across West Africa and Europe; successfully placing many mid- to senior-level professionals.
- Managed administrative work of a range of projects, serving as the key liaison and representative to the business for external companies.
- Provided accurate support and advice to clients on employment law, people processes and adequate HR management.
- Created content for training and development initiatives, coaching and mentoring sessions and online webinars; internally and externally.
HR Administrator
United Colleges Group, City of Westminster College
06.2019 - 12.2019
- Managed the full recruitment lifecycle, from job posting to onboarding, while advising hiring managers and faculty heads on recruitment best practices and candidate selection.
- Led onboarding processes, including drafting and issuing offer letters, coordinating reference checks, and verifying DBS and right-to-work documentation to ensure legal compliance.
- Monitored and advised on HR compliance requirements, ensuring adherence to internal policies and external regulatory standards.
- Collated and analysed recruitment and workforce data to inform strategic hiring decisions and support departmental budget planning for staffing and training.
- Provided direct support to the Head of HR on complex Employee Relations (ER) cases, including preparing investigation case files, drafting formal reports, and documenting proceedings through accurate minute-taking.
- Assisted in the resolution of workplace disputes, disciplinary actions, sickness absences, and termination processes, ensuring procedural fairness and legal compliance.
HR Coordinator
Centre 404
09.2018 - 04.2019
- Oversaw the end-to-end employee lifecycle, including onboarding, contract management, and offboarding processes, ensuring a smooth and compliant HR operation.
- Delivered comprehensive HR administrative support, including maintaining accurate personnel records, drafting and updating employment contracts, issuing offer letters, and managing the employee exit process.
- Led weekly shortlisting and coordination of interviews for support worker roles, partnering with hiring managers to ensure efficient recruitment processes.
- Organised and supported employee engagement and recruitment initiatives, including the development of a monthly staff newsletter, upkeep of internal communications (e.g., notice boards), planning staff training sessions, and representing the organisation at external recruitment events.
- Acted as an HR representative during Employee Relations (ER) investigations and disciplinary hearings, ensuring accurate documentation and procedural fairness.
- Proactively identified departmental process gaps and operational challenges, recommending and implementing solutions to drive continuous improvement within the HR function.
Subject Specialist
Edexcel & Pearson UK
06.2016 - 10.2017
- A member of the General Qualifications Assessment team responsible for supporting the delivery of GCSE, A level and vocational qualifications to over 15,000 educational establishments across the UK and internationally.
- Provided first class customer service and personalised support to Teachers and Heads of Departments with the delivery of a range of subjects within Pearson's qualifications portfolio.
- Managed designated subject and first point of contact for all Health and Social Care, Childcare and Business qualification queries.
- Investigated and resolved customer enquiries and complaints.
- Responsible for keeping up to date on new VQ/GQ specifications and qualification changes.
- Introduced weekly team and bi-weekly departmental meetings to improve service quality and delivery.
Customer Operations Data Analyst
Edexcel & Pearson UK
09.2015 - 06.2016
- Second-line support for technical consumer queries.
- Liaised with customers to aid in the resolution of errors in the registration process.
- Responsible for results management and the delivery of accurate results for all qualifications.
- Managed key relationships with other departments, exams officers from both higher and further education centres via email and telephone.
- Issued qualification certificates to both home and international education centres.
- Supported daily operational functions.
- Assisted with the successful execution of quality assurance procedures to ensure results were not released before the results day for over 20,000 individual GCSE and A-level results.
Education
Master of Science - International Human Resource Management
Queen Mary University of London
London06.2018
Bachelor of Arts - Politics and International Relations
Coventry University
Coventry05.2015
A Level -
Woodhouse College
London06.2011
Skills
- Microsoft Office Suite Expertise
- HR Strategy & Leadership
- Organisational Development
- Recruitment & Talent Management
- Policy & Compliance Implementation
- Employee Relations & Engagement
- Learning & Development Programs
- HRIS & Data Analytics
- Stakeholder & Project Management
KEY ACHIEVEMENTS
- Reduced client recruitment costs through implementation of tailored end-to-end recruitment packages and selection tools.
- Achieved 100% compliance for multiple clients within 90 days by auditing and implementing new HR policies, SOPs, and handbooks.
- Digitised 5,000+ employee records as part of a major paperless initiative, cutting long-term storage costs by over 40%.
- Streamlined onboarding processes for over 150 hires by designing modular onboarding kits, contracts, and compliance checklists.
- Supported HR transformation projects impacting over 2,000 employees across Africa and Europe, enhancing people operations efficiency.
Timeline
Interim HR Manager
Nuffield Orthopedic Clinic
12.2023 - 05.2024
HR Consultant
Freelance
10.2022 - 05.2024
HR Consultant
CarvinClay People Development
05.2020 - 01.2022
HR Administrator
United Colleges Group, City of Westminster College
06.2019 - 12.2019
HR Coordinator
Centre 404
09.2018 - 04.2019
Subject Specialist
Edexcel & Pearson UK
06.2016 - 10.2017
Customer Operations Data Analyst
Edexcel & Pearson UK
09.2015 - 06.2016
Master of Science - International Human Resource Management
Queen Mary University of London
Bachelor of Arts - Politics and International Relations
Coventry University
A Level -
Woodhouse College
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