Summary
Overview
Work History
Education
Skills
Activities
References
Training
Work Availability
Quote
Timeline
AssistantManager
Antoinette Nako Dosoo

Antoinette Nako Dosoo

Akosombo

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

ADMINISTRATIVE OFFICER

VOLTA LAKE CO-OPERATIVE CREDIT UNION
02.2020 - Current
  • Preparing of Monthly Bank Reconciliation Statement.
  • Ensuring accurate data capturing into Cusoft , monitoring of standing orders and periodic reconciling of customers passbook
  • Ensures all documents and correspondences are properly dealt with and filed
  • Maintains accurate records of all assets of the society and ensure proper stock taking of all assets
  • Organizing staff meetings every week and when when necessary
  • Ensuring all obligations are paid and filed.
  • Any other assignment to be given by the Manager.
  • Maintains accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managing files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Enhancing overall office productivity through effective staff management and coordination of daily tasks.
  • Overseeing to office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisting in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
  • Streamlining office processes by implementing efficient administrative systems and procedures.
  • Creating and maintaining databases to track and record customer data.

MEB-COORDINATOR/ CREDIT OFFICER

GN BANK
01.2017 - 07.2019
  • Monitored and managed ten Mobile Bankers to provide support in all procedures of deposits, loan repayments and selling of Bank's products to their respective clients.
  • Visited customers to enquire their satisfaction and reconciled their book balances with the system balances.
  • Managed and oversaw all account opening processes and ensured that daily deposits are submitted by Mobile Bankers.
  • Actively educated and promoted the banks products and services to our customers especially prospective ones.
  • Identified new areas of expansion together with the Head of Micro - Enterprise
  • Ensured effective documentation of all deposit mobilization and loan repayment records
  • Prepared and regularly submitted field/financial reports.
  • Assumed other roles cashier and operations in the absence of those Officers.
  • Streamlined loan approval processes with the development of standardized credit policies and procedures.
  • Adhered to banking standards and government lending guidelines for loan services.
  • Reduced delinquency rates by implementing effective portfolio management strategies.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Increased customer satisfaction scores by promptly addressing concerns and resolving issues related to credit products.

ACTING BRANCH MANAGER

GN BANK
10.2017 - 01.2018
  • Ensured that day to day checks /rules guiding the branch is strictly adhered to, for operational efficiency.
  • Ensured that banks software and all systems for operations were functioning well.
  • Scrutinized customer accounts to determine cause of excesses etc
  • Approved of all documents and transaction and within my limit with due diligence.
  • Monitored cash movement within and outside the branch.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships.
  • Collaborated with Regional officers on initiatives to align branch objectives with corporate goals.
  • Met deadlines by proactively managing individual and team tasks as well as submission of reports and streamlining processes.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Complied with established internal controls and policies.

CUSTOMER SERVICE OFFICER

GN BANK
07.2013 - 01.2017
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted call-in customers with questions and orders.
  • Assisted in training of fifteen field cashiers
  • Ensured that all financial instruments are kept under lock and properly filed all bank forms
  • Properly opened customers accounts and updated all registers

LOGISTICS OFFICER

THRICON PROFESSIONALS GHANA LIMITED
06.2009 - 06.2010
  • Responsible for safe delivery of items from warehouse to construction site
  • Kept proper records of material release (MR) and delivery notes (DN)
  • Effectively negotiated with transporters and suppliers.
  • Assisted the technical department in report writing.
  • Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
  • Supervised logistics functions and operations.
  • Coordinated cross-functional teams in executing complex logistics projects, resulting in successful completion within deadlines and budgets.
  • Managed logistics assets for timely and cost-effective delivery for operation on site to meet most deadlines.
  • Developed logistical checklists to guide activities support.
  • Established strong relationships with suppliers and carriers, fostering collaboration for improved service levels and cost reductions.
  • Reduced transportation costs with effective route planning and carrier negotiations for streamlined delivery operations.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Education

MBA - Com. Masters Business Administration-Finance

Kwame Nkrumah University of Science And Technology
Kumasi
11.2023

Bachelor of Arts - Economics With Mathematics

University Of Ghana,
Legon, Accra
05.2012

High School Diploma -

Akosombo International School
Akosombo
08.2004

Skills

  • Effective communication and analytical skills
  • Good interpersonal skills
  • Good computer skills and good team building skills
  • Records Management
  • Office Management
  • Human Resources Support
  • Event Coordination
  • Administrative Support
  • Customer Service

Activities

  • Koforidua Regional Secretary for the Regional Court of Ladies of Marshall (August 2022-date)
  • Assistant secretary of the Santa Barbara Catholic Church Council (March 2021)
  • A member of the Eastern Regional Advisory Board of the Ladies of Marshall (2019 to date)
  • A member of the Santa Barbara Youth Council, Akosombo (December 2011-December 2013)
  • A member of the Santa Barbara Golden Jubilee Planning Committee (2012).
  • A member of ladies of Marshall (court 38 Akosombo)
  • Financial Director for Rural Development and Educational Project (RUDEP) (2007/2008 and 2008/2009 Academic year)
  • Member of Pax week Planning Committee (2006/2007 Academic year)
  • Vice President for University of Ghana Legon Junior Marshallan Association (2006/2007 Academic)

References

  • MR. ADAM ANKPELE, P.O. Box 64, Akosombo, 0246423686, 0206423686, aatsapu@gmail.com
  • MR. KAFUI ASUO., Thricon Professional Ltd, P.O. Box Ct 3128, Cantonment-Accra, 0208112371, sankeyskaf@yahoo.com
  • MR. ELIAS SEDEM AKAFO, Volta Lake Co-operative Credit Union, C/o P.O. Box 75, Akosombo, 0243581915, 0506724741, eskakafo@gmail.com

Training

  • 06/01/16, CUSTOMER SERVICE TRAINING, GN Bank Human Resource and Learning Department, Elmina
  • 02/01/18, MOBILE BANKERS COORDINATORS’ TRAINING, Micro Enterprise Business, Coconut Groove Hotel

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

ADMINISTRATIVE OFFICER

VOLTA LAKE CO-OPERATIVE CREDIT UNION
02.2020 - Current

ACTING BRANCH MANAGER

GN BANK
10.2017 - 01.2018

MEB-COORDINATOR/ CREDIT OFFICER

GN BANK
01.2017 - 07.2019

CUSTOMER SERVICE OFFICER

GN BANK
07.2013 - 01.2017

LOGISTICS OFFICER

THRICON PROFESSIONALS GHANA LIMITED
06.2009 - 06.2010

MBA - Com. Masters Business Administration-Finance

Kwame Nkrumah University of Science And Technology

Bachelor of Arts - Economics With Mathematics

University Of Ghana,

High School Diploma -

Akosombo International School

Similar Profiles

CREATE PROFILE
Antoinette Nako Dosoo