ANTHONY AYISAH TWENEBOAH
AF 10/ ADENTA NEWSITE, ACCRA
Summary
Seeking a position within an organization where I can leverage both my personal and acquired skills to contribute to the achievement of corporate objectives centered around customer satisfaction and the betterment of society. A diligent and enthusiastic job candidate, I offer robust organizational abilities and a fervent commitment to excel in an entry-level Office role, actively contributing to the collective efforts of the team in attaining overarching organizational milestone
Overview
5
5
years of professional experience
Work History
Emergency Call Taker , National Service Personnel
National Signal Bureau
11.2022 - 09.2023
- Picked calls as an emergency call taker and dispatched emergency cases to the various security agencies.
- Improved the Skill of working independently and collaboratively in the security team environment.
- Engaged in Self-motivation, with a strong sense of personal responsibility.
- Proved the ability to learn quickly and adapt to new situations especially with security systems and softwares
- Proved successful work within tight deadlines and a fast-paced security environment.
- Strengthened communication skills through regular interactions with others at the emergency command center.
- Adopted the proficiency in learning new concepts quickly and efficiently.
- Used critical thinking to break down investigative problems, evaluate solutions and made recommendations.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Served as an independent witness to some criminal cases at the CID unit in the department.
- Worked on security intelligence cycle relating it to the use of marijuana as a case study in Nima.
- Did more of screen monitoring and surveillance in some busy places in the country.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Sales Manager
Shoes and More Shop
05.2018 - 01.2021
- Met monthly sales target
- Devised sales strategies and techniques
- Mapped potential customers and generated leads for the business.
- Maintained and improved relationships with customers.
- Delivered of sales reports to the CEO.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment in the shop
Education
Bachelor of Science - Accounting And Finance
University of Professional Studies, Accra ( UPSA)
Madina,Accra08.2022
WASSCE - General Arts
GHANA SECONDARY TECHNICAL SCHOOL (G.S.T.S)
Takoradi06.2018
Skills
- Microsoft Office Tools
- Customer Support
- Database Management
- Driving skills
- Documentation
- Credit and Collections
- Client Rapport-Building
- Order Management
- Book keeping
- Financial Planning and management
- Critical Thinking
- Bookkeeping Software(Tally)
- Administrative Support
- Typing Skills
- Ability to use basic AI tools effectively
- Public speaking
Nationality
Ghanaian
Languages
English
Advanced (C1)
Twi
Advanced (C1)
Fante
Advanced (C1)
Marital status
- Single
Accomplishment
- Organizer,Student for Sensible Drug Policy (SSDP) Ghana :I have since 2020, organized members of UPSA chapter of the organization and also organized drug awareness campaigns on UPSA campus.
- I also participated in a workshop with the international community who are set to promote awareness on substance abuse prevention in Abu Dhabi, May 2022.
- Electoral Commissioner, Department of Accounting. I was involved in planing and developing budget for the association and led the organization of election of Executive members as the Electoral Commissioner of the Association.
OTHER LEADERSHIP ROLES :
Assistant Project Member of Head of State Awards (HOSA) Club - GSTS (2017)
Public Relations Officer of the Student Representative Council, GSTS (2017),
Regimental Band Master, GSTS (2017),
Deputy School Prefect, S.I.P.L D/A JHS (2014/2015) ,
Class Representative, S.I.P.L D/A JHS (2012).
Affiliations
STUDENT FOR SENSIBLE DRUG POLICY, (SSDP) Ghana
GHANA RED CROSS SOCIETY
BOYS BRIGADE GHANA
Referees
- Mr. David Ansah
Assistant Registrar
University of Professional Studies, Accra
P.O BOX LG 149
Madina, Accra, Ghana
Telephone: 0244895242
Email: david.ansah@upsamail.edu.gh
- Mr Derrick Asare-Bediako
National Signal Bureau
Security Analyst
P.O. Box CT 111,
Cantonments ,Accra.
Telephone;0268862229
Email: derrickabnana@gmail.com
- Mr. Samuel Nyarko
Head of Internal Audit Unit
Juaboso District Assembly
P.O BOX 1 Juaboso,
Western Region, Ghana
Telephone: 0245010094
Email: sambronya@yahoo.com
Timeline
Emergency Call Taker , National Service Personnel
National Signal Bureau
11.2022 - 09.2023
Sales Manager
Shoes and More Shop
05.2018 - 01.2021
Bachelor of Science - Accounting And Finance
University of Professional Studies, Accra ( UPSA)
WASSCE - General Arts
GHANA SECONDARY TECHNICAL SCHOOL (G.S.T.S)
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