Anthony Akun Egan
Tema
Summary
Seasoned Operations Manager and talented professional with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach in Operations management, Facilities, Property and Asset and telecommunication.
Overview
20
20
years of professional experience
Work History
Operations Manager
Trinitylinks Engineering Limited
Accra
10.2021 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Planned preventive and corrective maintenance schedules and shared progress report with Client.
- Prepared operational budget and monitored expenditure to ensure expenses were within budget.
- Ensured high quality network experience for end user (customer).
- Maintained value of Smart Infraco/NITA passive network assets along Eastern corridor.
- Provided 24-hour operation and maintenance of all passive Network elements.
- Ensured timely and consistent monthly and weekly progress reports were shared with Client.
- Provided leadership and direction to operations and administrative staff by providing day-to-day guidance.
- Monitored and Co-ordinated operational key performance Indexes.
- Managed all operational reporting and escalations to management.
- Supported cross departmental queries and escalations.
- Developed a tracker for activities/projects for effective monitoring & controlling.
- Directed employees relative to performance, annual reviews, company policies and procedures in order to advance them.
Site/ EHS Manager
AB Solar Africa
Tema
10.2020 - 09.2021
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed team of 150 technicians for 1MW solar project at Guinness Ghana Brewery Limited site.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Conducted risk assessment and prepared method statement for weekly project schedules.
- Distributed PPE's and ensured adherence and compliance to achieve zero harm.
- Ensured that all projects activities adhered to all OH&S and QMS standards.
- Proactively reviewed processes, documentation and procedures to keep updated on operational activities.
- Reviewed OHS reports from field and regional supervisors, evaluated and suggested improvements using company's reporting formats and procedures.
- Monitored Site Safety Induction sheet filled by subcontractors, and managed them according to policy.
Project Manager
Mackton Consult Limited
Tema
06.2019 - 05.2020
- Planned and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed project status updates to stakeholders and executive management.
- Developed and initiated projects, managed costs, and monitored performance.
- Coordinated material procurement and required services for projects within budget requirements.
- Prepared and submitted project invoices for review and approval.
- Managed projects from procurement to commission.
- Negotiated and managed third-party contracts related to project deliverables.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
Operations Manager
Broll Ghana Limited
Accra
09.2014 - 04.2018
- Developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. deals with contractors on daily basis.
- Day to day running and control of Cleaning, Security, Aircon, Electrical, Plumbing and Tenant complaints.
- Prepare and control annual operational Capex and Opex budget of center.
- Ensures that Center operations are in compliance with established procedures, polices, regulations and codes.
- Identified security threats and developed action plans for prevention of incidents.
- Implemented strategies that cut Opex budget by 30%.
- Implemented 5 year annual maintenance budget plan that cut Capex expenditure by 90% making provision for 5% unbudgeted expense for unforeseen corrective maintenance.
- Supervised operations staff and kept employees compliant with company policies and procedures
Regional MS Manager
I Engineering Ghana Limited
Accra
08.2012 - 09.2014
- Complied with regulatory guidelines and requirements.
- Managed and coordinated activities on 525 (Backbone, Hub, Collocated & Access) cell site in greater Accra region for ATC Towers.
- Created strategies to develop and expand existing customer sales by ensuring high power availability.
- Assisted the human resources department in hiring staff into managed service department.
- Resolved various issues impacting sales management and business operations.
- Supervised all works related to assigned project(s) and ensures that are executed in accordance with client’s requirement and contract.
- Managed procurement and third-party services in the region.
- Responded on timely basis to all communications within and outside organization.
- Planned Preventive & Corrective maintenance, implemented, monitored, controlled and followed up with issues found till closure.
- Ensured availability of spares and fuel on cell sites within my jurisdiction.
- Coordinated site security, updated database on change in risks level in coordination with MS Manager.
- Managed maintenance team of 38 employees(Electrical, Mechanical, AC mechanics) and coordinated repair schedule according to priority level.
- Maintained friendly and professional customer interactions
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Assessed employee performance and developed improvement plans
- Engaged employees in business processes with positive motivational techniques
Ag. MS Manager
I Engineering Ghana Limited
Accra
03.2013 - 02.2014
- Implemented technical, installation, corrective, preventative maintenance standards according to guidelines.
- Communicated and agree with client for penalties, warnings, etc. in case violation of SLA and plans for improvement to minimize penalties or SLA violation.
- Assessed employee performance and developed improvement plans.
- Managed and coordinated activities on 1370 (Backbone, Hub, Collocated & Access) cell sites across five regions (Greater Accra, Eastern, Central, Western and Volta) region.
- Coordinated timely closure of preventive, corrective maintenance ticket between NOC, client and field engineers.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Analyzed resources requirements, acquired, monitored and made suggestions or improvements accordingly. Resources include but not limited to Human, tools, equipment & transportation.
- Demonstrated ability to think critically and proactively, anticipated risks and prepared solutions in advance.
- Generated financial and operational reports to assist management with business strategy.
- Prepared annual MS budgets for operation and shared with senior management.
- Arranged internal and external scheduled meetings (as per MS project requirement) covering all areas from quality, status, progress, logistics and reporting based on SLAs and KPIs, and suggested improvements.
- Managed maintenance team of 160 (Electrical, Mechanical, AC Mechanics & back office) employees and coordinated repair schedule according to priority level.
- Managed service level agreement between company and client.
- Managed procurement and third-party contractors and services.
- Assisted the human resouces department in hiring staff into the managed service department.
Team Leader
IHS Ghana Limited
Kumasi
01.2011 - 03.2012
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- I managed and coordinated activities on 239 Cell sites in Ashanti region.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Scheduled fueling and power purchases for all cell sites in my area.
- I supervised power equipments installation and maintenance according to OEM specification.
- I ensured that weekly and monthly KPI's with regards to 99.95% network power availability was met.
- I prepared weekly and monthly performance and availability report and shared with senior management.
- I prepared operational budget and controlled expenditure in my area.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
Zonal Maintenance Coordinator
RPS Engineering Services
Kumasi
09.2008 - 11.2010
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed maintenance team of 31 (Mechnical, Electrical & AC mechanics) employees and coordinated repair schedule according to priority level.
- Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.
- Administered preventive and corrective maintenance requests and saw orders through to completion.
- Planned, scheduled and monitored fueling of all cell sites in my area.
- Managed and coordinated activities on 430 (Backbone, Hub, Collocated & Access) cell sites across (Ashanti, Central and Western) region.
- Coordinated power purchases between client and vendors.
- Planned and supervised external project and maintenance works in my area.
- Managed procurement of third-party services.
- Prepared weekly power availability and monthly performance report and shared with senior management.
Service Technician
ROWI Technical Services
Accra
02.2004 - 08.2008
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed, diagnosed, repaired and maintained DC power plants.
- Sold, installed, maintained and diagnosed generator set.
- Sold, installed, maintained and diagnosed Automatic Voltage Regulator (AVR).
- Carried out complex diagnostic on power AC/DC power systems.
- Carried out power audit for customers.
Education
BEng. Applied Electronics & System Engineering - Instrumentation
Regent University College of Science & Technology
Accra12.2021
Certificate - Facilities Management
Ghana Institute of Management & Public Administrat
Accra05.2017
Certificate - Risk Management
Ghana Institute of Management & Public Administrat
Accra03.2017
Certificate - Hardware & Networking Engineering
IPMC College of Technology
Kumasi10.2010
Certificate - Electrical Engineering Technicians Part III -Power
Good Shepherd Technical Commercial College
Tema12.2003
Certificate - Electrical Engineering Technicians Part II -Power
AWOB Engineering College
Tema12.2002
Certificate - Electrical Engineering Technicians Part I
Vitac Learning And Professional System
Tema12.2001
Certificate - Electrical Installation Work (Course B)
Royal Technical College
Accra12.1999
Skills
- Customer Relationship Management
- Planning and Implementation
- Productivity Improvement
- Quality Assurance and Control
- Asset Management
- Budgeting and Cost Control
- Operations Oversight
- Interpersonal Communications
- Complex Problems Analysis
- Team Leadership
- Facilities management
- Procurement
- Contract Administration
- Utilities and Energy management
- Process Improvement
Timeline
Operations Manager
Trinitylinks Engineering Limited
10.2021 - Current
Site/ EHS Manager
AB Solar Africa
10.2020 - 09.2021
Project Manager
Mackton Consult Limited
06.2019 - 05.2020
Operations Manager
Broll Ghana Limited
09.2014 - 04.2018
Ag. MS Manager
I Engineering Ghana Limited
03.2013 - 02.2014
Regional MS Manager
I Engineering Ghana Limited
08.2012 - 09.2014
Team Leader
IHS Ghana Limited
01.2011 - 03.2012
Zonal Maintenance Coordinator
RPS Engineering Services
09.2008 - 11.2010
Service Technician
ROWI Technical Services
02.2004 - 08.2008
BEng. Applied Electronics & System Engineering - Instrumentation
Regent University College of Science & Technology
Certificate - Facilities Management
Ghana Institute of Management & Public Administrat
Certificate - Risk Management
Ghana Institute of Management & Public Administrat
Certificate - Hardware & Networking Engineering
IPMC College of Technology
Certificate - Electrical Engineering Technicians Part III -Power
Good Shepherd Technical Commercial College
Certificate - Electrical Engineering Technicians Part II -Power
AWOB Engineering College
Certificate - Electrical Engineering Technicians Part I
Vitac Learning And Professional System
Certificate - Electrical Installation Work (Course B)
Royal Technical College