ANTHONIA AMEDUME
Tema
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly staff committed to reaching business goals.
Overview
10
10
years of professional experience
Work History
Teller
OMNIBSIC Bank Ghana Ltd
09.2023 - Current
- Receiving and payment of customers cash deposits and withdrawals
- Payment of all remittances (Western union, MoneyGram, RIA, Unity links, Small World)
- Receive payment instruments other than cash on behalf of customers
- Receive, verify and properly acknowledge customers cheque deposits
- Process Statutory payments like GRA, SNNITand ECG
- Keep accurate record of all till balance and balance off till at close of day
- Promote the Bank’s products and services
Funds Transfer Officer
Guaranty Trust Bank Ghana Ltd
06.2020 - 08.2023
- Ensure that all drafts are issued promptly
- Perform Foreign / Local swift Transfer duties
- Ensure that western Union Reimbursements are processed and effected promptly
- Process all Foreign/Local currency cheques for collection lodged by our customers and ensure that we are reimbursed by the paying banks promptly
- Handle all Local/Foreign Transfer transactions between customers
- Process salary instructions from customers promptly
- Process FX sale and purchase transactions for amounts less than 3,000
- Ensure ATM is loaded with cash and in service.
Remittance Teller
Guaranty Trust Bank Ghana Ltd
08.2018 - 06.2020
- Payment of all remittances (Western union, MoneyGram, RIA, Unity links, Small World, Payangel, GT Remit and GTMT)
- Receive payment instruments other than cash on behalf of customers
- GT Collection (Visa Fees Payment, Data bank, First Bank, British Airways African World Airline, SNNIT, ECG, GWC and many others)
- Keep accurate record of all till balance and maintain all till items in good order
- Receive, verify and properly acknowledge cash deposits
- Process all payment transaction received on behalf of customers.
Funds Transfer / Teller
Access Bank Ghana Ltd
09.2016 - 06.2018
- Outward cheque processing(Express and Normal Clearing), ACH and Standing Orders
- In-house funds transfer processing
- Payment of all remittances (Western union, money gram, RIA, Access direct, mobile money)
- Payment of bulk cash
- Sale and purchase of foreign currency
- Cash management
- Manager's cheque issuance and liquidation
- Processing of salaries
- Processing of SNNIT Collections
Call Center Representative
Access Bank Ghana Ltd
04.2016 - 09.2016
- Call center operations
- Inbound and outbound call handling
- Complaint handling and Issue Resolution
- Telephone sales and customer support
- Data entry and Database Administration
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
Outbound Call Center Agent
Tigo Ghana Limited
07.2015 - 03.2016
- Resolves product or service problems
- Directs requests and unresolved issues to the designated resources
- Up sale and cross sale of products and services
- Maintains call center database by entering information
- Attracts potential customers by answering product and service questions
Education
BSc - MARKETING
Datalink Ins. of Bus. & Technology
01.2020
HND - Marketing
Accra Polytechnic
06.2013
Certificate - Microsoft Office User, Photo Draw
IPMC College of Technology
01.2011
WASSCE - General Arts
Sogakope Senior High
06.2008
Skills
- Payment processing
- Transaction reconciliation
- Currency exchange
- Regulatory compliance
- Team collaboration
- Attention to detail
- Sales and Cross-selling
- Cash handling and management
- Customer service and support
References
- Samuel Boateng-Anim, Branch Manager, OMNIBSIC Bank Tema Community 11 Branch, 0244832602
- Charity Jim-Fugar, Operations Head, GT Bank Ashaiman Branch, 0243066864
- Nancy A Aggrey, Branch Services Head, Access Bank Ghana TIA Branch, 0548197519
Languages
- English
- Twi
- Ewe
Timeline
Teller
OMNIBSIC Bank Ghana Ltd
09.2023 - Current
Funds Transfer Officer
Guaranty Trust Bank Ghana Ltd
06.2020 - 08.2023
Remittance Teller
Guaranty Trust Bank Ghana Ltd
08.2018 - 06.2020
Funds Transfer / Teller
Access Bank Ghana Ltd
09.2016 - 06.2018
Call Center Representative
Access Bank Ghana Ltd
04.2016 - 09.2016
Outbound Call Center Agent
Tigo Ghana Limited
07.2015 - 03.2016
BSc - MARKETING
Datalink Ins. of Bus. & Technology
HND - Marketing
Accra Polytechnic
Certificate - Microsoft Office User, Photo Draw
IPMC College of Technology
WASSCE - General Arts
Sogakope Senior High
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