ANTHONIA AMEDUME
Tema
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly staff committed to reaching business goals.
Overview
10
10
years of professional experience
Work History
Teller
OMNIBSIC Bank Ghana Ltd
09.2023 - Current
- Receiving and payment of customers cash deposits and withdrawals
- Payment of all remittances (Western union, MoneyGram, RIA, Unity links, Small World)
- Receive payment instruments other than cash on behalf of customers
- Receive, verify and properly acknowledge customers cheque deposits
- Process Statutory payments like GRA, SNNITand ECG
- Keep accurate record of all till balance and balance off till at close of day
- Promote the Bank’s products and services
Funds Transfer Officer
Guaranty Trust Bank Ghana Ltd
06.2020 - 08.2023
- Ensure that all drafts are issued promptly
- Perform Foreign / Local swift Transfer duties
- Ensure that western Union Reimbursements are processed and effected promptly
- Process all Foreign/Local currency cheques for collection lodged by our customers and ensure that we are reimbursed by the paying banks promptly
- Handle all Local/Foreign Transfer transactions between customers
- Process salary instructions from customers promptly
- Process FX sale and purchase transactions for amounts less than 3,000
- Ensure ATM is loaded with cash and in service.
Remittance Teller
Guaranty Trust Bank Ghana Ltd
08.2018 - 06.2020
- Payment of all remittances (Western union, MoneyGram, RIA, Unity links, Small World, Payangel, GT Remit and GTMT)
- Receive payment instruments other than cash on behalf of customers
- GT Collection (Visa Fees Payment, Data bank, First Bank, British Airways African World Airline, SNNIT, ECG, GWC and many others)
- Keep accurate record of all till balance and maintain all till items in good order
- Receive, verify and properly acknowledge cash deposits
- Process all payment transaction received on behalf of customers.
Funds Transfer / Teller
Access Bank Ghana Ltd
09.2016 - 06.2018
- Outward cheque processing(Express and Normal Clearing), ACH and Standing Orders
- In-house funds transfer processing
- Payment of all remittances (Western union, money gram, RIA, Access direct, mobile money)
- Payment of bulk cash
- Sale and purchase of foreign currency
- Cash management
- Manager's cheque issuance and liquidation
- Processing of salaries
- Processing of SNNIT Collections
Call Center Representative
Access Bank Ghana Ltd
04.2016 - 09.2016
- Call center operations
- Inbound and outbound call handling
- Complaint handling and Issue Resolution
- Telephone sales and customer support
- Data entry and Database Administration
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
Outbound Call Center Agent
Tigo Ghana Limited
07.2015 - 03.2016
- Resolves product or service problems
- Directs requests and unresolved issues to the designated resources
- Up sale and cross sale of products and services
- Maintains call center database by entering information
- Attracts potential customers by answering product and service questions
Education
BSc - MARKETING
Datalink Ins. of Bus. & Technology
01.2020
HND - Marketing
Accra Polytechnic
06.2013
Certificate - Microsoft Office User, Photo Draw
IPMC College of Technology
01.2011
WASSCE - General Arts
Sogakope Senior High
06.2008
Skills
- Payment processing
- Transaction reconciliation
- Currency exchange
- Regulatory compliance
- Team collaboration
- Attention to detail
- Sales and Cross-selling
- Cash handling and management
- Customer service and support
References
- Samuel Boateng-Anim, Branch Manager, OMNIBSIC Bank Tema Community 11 Branch, 0244832602
- Charity Jim-Fugar, Operations Head, GT Bank Ashaiman Branch, 0243066864
- Nancy A Aggrey, Branch Services Head, Access Bank Ghana TIA Branch, 0548197519
Languages
- English
- Twi
- Ewe
Timeline
Teller
OMNIBSIC Bank Ghana Ltd
09.2023 - Current
Funds Transfer Officer
Guaranty Trust Bank Ghana Ltd
06.2020 - 08.2023
Remittance Teller
Guaranty Trust Bank Ghana Ltd
08.2018 - 06.2020
Funds Transfer / Teller
Access Bank Ghana Ltd
09.2016 - 06.2018
Call Center Representative
Access Bank Ghana Ltd
04.2016 - 09.2016
Outbound Call Center Agent
Tigo Ghana Limited
07.2015 - 03.2016
BSc - MARKETING
Datalink Ins. of Bus. & Technology
HND - Marketing
Accra Polytechnic
Certificate - Microsoft Office User, Photo Draw
IPMC College of Technology
WASSCE - General Arts
Sogakope Senior High
Similar Profiles
AUGUSTUS DENNISAUGUSTUS DENNIS
National service person at OMNIBSIC BANK GHANA LTD.National service person at OMNIBSIC BANK GHANA LTD.
Ruth Bandomah BabaRuth Bandomah Baba
Credit Administration Officer at OmniBSIC Bank Ghana LimitedCredit Administration Officer at OmniBSIC Bank Ghana Limited
JULIET ASARE ARCHERJULIET ASARE ARCHER
Back Office Executive at OmniBSIC Bank GhanaBack Office Executive at OmniBSIC Bank Ghana
GEORGE MBAGEORGE MBA
External Sales Consultant at First National Bank GhanaExternal Sales Consultant at First National Bank Ghana
John Kingsford AnnanJohn Kingsford Annan
Director at Dexterity Educational ConsultDirector at Dexterity Educational Consult