ANSBERT AMENKU
Accra, Newtown
Summary
A highly motivated, hardworking individual and result-oriented. Work with little or no supervision and also able to work with people of diverse personalities to acquire and apply knowledge in the work field for productivity.
Possesses excellent interpersonal and communication skills and the ability to develop and maintain mutually beneficial internal and external relationships. Enjoy being part of, as well as managing, motivating a successful and productive team, and thrive in highly pressurized and challenging working environments. A quick learner with a habit of delivering in any environment in which I find myself.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work history
CUSTOMER EXPERIENCE SITE LEAD
NYAHO MEDICAL CENTRE
01.2021 - Current
- Supervise team members at the reception and site as a whole
- Lead and coordinate monthly team meetings
- Responds to all face to face, phone, email and written enquiries regarding services in a timely and professional manner.
- Play the role of site manager when needed
- Submit weekly and monthly footfall to site and customer experience managers
- Give monthly presentation on Total Client Footfall and feedback on services received
- Serve as the intermediary between team members and Line manager
- Draw monthly duty roster
- Give directives on weekly expectations
- Issue queries when necessary
- Appraise colleagues at the end of the year.
- Serve as Tech support for the site
CUSTOMER EXPERIENCE TEAM LEAD
NYAHO MEDICAL CENTRE
01.2018 - 01.2021
- Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
- Submit weekly statistics for general Client visit and ultrasound scan
- Give monthly presentation on Total Client Footfall and feedback on services received
- Serve as the intermediary between team members and Line manager
- Draw monthly duty roster
- Give directives on weekly expectations
- Issue queries when necessary
- Appraise colleagues at the end of the year.
CUSTOMER EXPERIENCE EXECUTIVE
NYAHO MEDICAL CENTRE
01.2014 - 01.2018
- Direct patients or visitors to the various departments in the Centre
- Assist patients who make enquiries
- Process lab request forms on the Basic Laboratory Information System (BLIS)
- Receiving and making phone calls
- Book appointments for doctors
- Raise invoices for patients with outside lab requests
- To call patients when their lab and radiology results are ready
- Book patients for scan appointment
- Ensure that stationaries needed for both the lab reception and main reception are available all the time
- Ensure that the main and lab reception are kept neat all the time
- Ensure the lab requests are ready on time for patient collection.
RECORDS ASSISTANT
NYAHO MEDICAL CENTRE
01.2010 - 01.2014
- Maintained a well organised filling system after every patient visit.
- Made sure every patient file and history is still available for each visit.
- Filled lab results in appropriate patient folders
- Kept records of folders moving in and out of records
- Made sure every folder is accounted for
- Kept inventory of stationary for both main and lab receptions
- Archived all dormant folders 4 years old and above.
Education
Bachelor of Arts - Economics & Political Science
University of Ghana (Legon)
09.2011 - 01.2016
WASSCE - General Arts
Accra High School
/2006 - 07.2009
Skills
- KEY COMPETENCY
- Good command over the English language
- Good interpersonal skills
- Result oriented
- Ability to work with little or no supervision
- Ability to learn efficiently and effectively
- A team player
- Brainstorming
- Pays attention to details
- COMPUTING SKILLS
- Microsoft word
- Microsoft Excel
- Microsoft Power point
- Conversant with the use of internet
Interests
HOBBIES
, Reading, Music and Basketball
Languages
English
Fluent
Ewe
Fluent
Twi
Fluent
Hausa
Intermediate
Timeline
CUSTOMER EXPERIENCE SITE LEAD
NYAHO MEDICAL CENTRE
01.2021 - Current
CUSTOMER EXPERIENCE TEAM LEAD
NYAHO MEDICAL CENTRE
01.2018 - 01.2021
CUSTOMER EXPERIENCE EXECUTIVE
NYAHO MEDICAL CENTRE
01.2014 - 01.2018
Bachelor of Arts - Economics & Political Science
University of Ghana (Legon)
09.2011 - 01.2016
RECORDS ASSISTANT
NYAHO MEDICAL CENTRE
01.2010 - 01.2014
WASSCE - General Arts
Accra High School
/2006 - 07.2009
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