Ann Daabedwa Sefa- Boateng

• Coordinated the management of the insurance industry's Escrow account with five selected banks, ensuring transparency and efficiency in financial transactions and protecting policyholders' funds.

1. Serve as the primary liaison between assigned insurance company and the regulatory.

2. Ensure the company's operations adhere to local and international insurance regulations, including monitoring compliance with insurance laws, guidelines, directives and best practices.

3. Identify and mitigate regulatory risks, advising senior management on potential compliance issues and recommending corrective actions.

4. Prepare and submit accurate and timely reports to regulated authorities, including compliance reports, audit findings, and risk assessments.

5. Provide guidance and support to insurance companies on claims processing and customer service, enhancing service delivery and customer satisfaction.

I conducted fitness and propriety assessments on shareholders, directors, principal officers, and individuals responsible for control functions.

1. Oversee the entire claims process, from initial submission to final settlement, ensuring that all claims are processed efficiently and in line with company policies.

2. Lead a team of customer service representatives, developing strategies to enhance customer satisfaction and resolve complaints effectively.

3. Streamline claims processing and customer service operations to reduce turnaround times and improve overall service delivery.

4. Implement quality control measures to ensure accuracy in claims processing and consistency in customer service interactions.

5. Serve as the key point of contact for policyholders, brokers, and internal departments regarding claims and customer service matters.

6. Analyze claims data and customer feedback to identify trends, improve service quality, and recommend changes to management.

1. Build and maintain strong relationships with brokers, ensuring they have the necessary support and information to effectively sell the company’s life insurance products.

2.Collaborate with the sales team to develop and implement strategies that drive broker sales and meet revenue targets.

3. Monitor broker performance, providing feedback and guidance to enhance sales productivity and ensure alignment with company goals.

4. Ensure that all broker activities comply with regulatory requirements.

5. Prepare regular reports on broker performance, sales trends, and market conditions for senior management review.

1. Writing of environmental review reports

2. Facilitated SMEs in attaining sustainable development objectives

3. Effectively managed related business risks and opportunities as well as making recommendations

4. Analyzing aspects of a business including carbon emission

5. Explored ways to make businesses become more environmentally friendly and efficient.

6. Research and recommend new processes to reduce environmental damages.

7. Writing of marketing research reports

Represented the University at internal and external events and played a role in helping prospective students

1. Advising customers/clients on claims procedures i.e. timely reporting and relevant documentation

2. Soliciting for business from intermediaries.giving competitive quotations and ensuring follow-ups are done for the same

3. Giving support to intermediaries including carrying out risk surveys

4. Ensured proper dissemination of product knowledge to the intermediaries/direct customers

1. Educating clients on loan ascertainment

2. Worked closely with credit administrators on overdue loans