Annabella Afriyie Bienni
Kumasi,Ghana
Summary
IT Support Specialist with extensive experience in troubleshooting and problem-solving. Proven ability to communicate effectively and manage multiple tasks efficiently. Strong critical thinking skills lead to timely resolution of technical issues. Focused on enhancing organizational efficiency and supporting growth in the IT sector.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Producer/ Court reporter
Space FM
Sunyani, Ghana
08.2017 - 05.2020
- Directed casting processes, resulting in dynamic character portrayals.
- Overcame production challenges and resolved issues promptly to minimise disruptions.
- Drafted scripts with clarity, active voice and to propel story forward.
- Prepared written reports of court proceedings, judgments, rulings for public record.
- Provided clear, accurate transcripts, contributing to the integrity of court proceedings.
- Monitored courtroom activities for adherence to procedure and protocol.
- Managed audio recording equipment during court sessions, ensuring high-quality audio evidence.
IT support assistant
Cocoa Clinic
Kumasi, Ghana
11.2022 - 10.2024
- Collaborated on team projects to deliver results under tight deadlines.
- Contributed to business continuity plans, safeguarding vital data.
- Troubleshot network connectivity issues, enabling uninterrupted workflow.
- Ensured smooth operations with routine system maintenance tasks.
- Offered IT support during key meetings and events.
- Explained technical concepts using clear and concise language.
- Resolved hardware malfunctions to prevent work disruption.
Business owner
Blessed laundry
Kumasi, Ghana
01.2024 - 05.2025
- Managed all aspects of a laundry business in Kumasi, including washing, ironing, delivery and customer service.
- Handled inventory, procured supplies, and optimized costs for efficient operations.
- Implemented simple marketing strategies to grow clientele and boost revenue
- Maintained financial records and managed business accounts.
Education
bachelor of education - Computer Science
Catholic University College of Ghana
Ghana 01.2019 - 06.2022
Diploma in journalism - Journalism and Media Studies
Central University
Ghana 09.2016 - 06.2017
Home Science
OLA Girl's Senior High
Ghana 09.2011 - 05.2014
Skills
- IT Support & Troubleshooting
- Multitasking
- Problem-Solving
- Excellent Communication Skills (written & verbal)
- Time Management
- Critical Thinking
References
References available upon request.
Timeline
Business owner
Blessed laundry
01.2024 - 05.2025
IT support assistant
Cocoa Clinic
11.2022 - 10.2024
bachelor of education - Computer Science
Catholic University College of Ghana
01.2019 - 06.2022
Producer/ Court reporter
Space FM
08.2017 - 05.2020
Diploma in journalism - Journalism and Media Studies
Central University
09.2016 - 06.2017
Home Science
OLA Girl's Senior High
09.2011 - 05.2014